Woot!Reviews 391

The customer service at WOOT.com is worse than bad. I received defective goods so I filed a ticket with them. The automated response said it could take up to a week to get a response. A week? What is this, 1993?
I did not hear back in a week, so I pinged them again. Another automated response saying it could be up to a week. Another week went by with nothing.
I pinged them again and finally after 19 days I got a response. It said I should contact P&F to get a replacement. WTF is P&F? I looked it up and it was Pepperl+Fuchs, a company I had not heard of. I dug into this matter on my own, with NO help from WOOT and managed to get it taken care of.
I will never buy from these monkeys again.
WOOT sells products at a discount but does not have the customer service to back up anything they do.
I do not recommend anyone buy from them, ever!

I have placed several orders on woot and most came fine and was pleased with the purchases. However before christmas I ordered several gifts that never showed up. I have sent several emails and they do not respond. They will gladly take your money but do not expect any customer service at all. As soon as you place your order you are on your own... period! No phone number to talk to anyone and they have no problem ignoring emails. I think all you can do is report your problems too the TX attorney general if you have complaints.

In theory, I love Woot. They have amazing deals and an overall awesome site. I have ordered many items from this site, and until recently, I never had the need to use customer service. This was mainly because I bought a can opener and some shirts on there. Recently, I bought a shelf unit stereo and a laptop, and both had major issues. The laptop did not have a battery or a cord, and the stereo arrived broken. I contacted the customer service department (which is not only really hard to find, but you can only contact them by email), and never heard anything back. I am pretty sure that most of the stuff they sell is just drop shipped from some location, and that they have no way of really resolving any issues at all. The company itself is nearly impossible to get in contact with. I have also had an issue with the shipping speed from this site, and I even had one item take five weeks to ship. Spend your money elsewhere.

I expected Woot to be a good opportunity to find deals. I participate in Groupon and Amazon daily and purchase regularly. The first item I purchased from Woot, a Pyle waterproof neckband MP3 player, was defective and when I requested a return, they first didn't respond for over a week. Later, they directed me to the manufacturer under their warranty program. The last thing I need in my life is more complication so I cancelled Woot.

Ordered 3 items, paid extra for overnight shipping. They sent one item. Customer service is non existent, on the second week of clarifying what I ordered from them (do they not have a copy of my order?) This is only done via e-mail, and every time you respond to one of their questions they assign yet another case number.

If it wasn't the Christmas season, the order delay might be somewhat bearable. However, when you f*ck up Christmas and make it clear you don't care about your customers, you really don't deserve to stay in business.

I should have really read all the negative reviews before buying at Woot, i am an Amazon prime member and do 95% of my shopping on amazon, so trusted them as woot was their company... BIG MISTAKE... second purchase... UPS posted tracking as delivered...(sometimes they mess up) and with Amazon they always investigate and ship replacement... not with woot... they simply told me to call UPS... UPS simply ignored me as i cant even send e mail there without a customer number that woot never supplied and calling UPS is a nightmare by itself. So Woot has no customer service and you rely on a 50/50 chance to get your stuff.