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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Easy shopping, easy purchase, good communication, fast delivery, great product.
Called to choose what fireplace was best for what I needed. Customer service was outstanding!
Hello, Heather! Thank you for 5 stars and congratulations on your fireplace purchase.
Staff was informative and very helpful. Delivery was as expected. Fireplace was in perfect shape.
Thank you, Mary. We were glad to help you find a fireplace that was perfect for you. Our goal is to deliver the experience you had every time. Thank you for letting us know we are on track.
Great experience. Easy order and fast delivery. Product arrived in perfect condition. Would buy from again.
We'd love to hear from you again. Thank you for your business.
Salesman took the time to talk me through options, recommendations and explain things to me. When the installer came they complimented that I had everything I needed (which they said isn't usually the case) and picked an excellent one. My wife loves it. Couldn't be happier!
We are hearth professionals as well and appreciate a nod from a field technician. You did a great job of making it all happen.
I had difficulty placing my order online, customer service was able to resolve it with one phone call. The item arrived on time.
It's nice to have a place you can call and talk to real people. We are glad you called and we're glad to hear you were happy with the result.
My customer rep, Lyndon, was helpful guiding me through the selection and purchase of our fire pit. It was his technical knowledge and commitment to customer service that made the difference. A bonus is that we didn't pay more than the budget sites. The firepit arrived very well packed and undamaged.
Thank you for your business, Robert. Congratulations on your fire pit purchase. Pro Tip: The best way to keep a fire pit running great is to use it often.
Ordered products were in stock and they shipped and arrived over the weekend. Thanks
Quick and easy. Thanks for picking Woodland Direct. We're glad you found us.
Very pleased with the professionalism and price. Offered tech support to make sure we would have no installation issues.
We know our products and we're happy to help you get your project done. We have a team waiting to help if you need it. Thank you from everyone at Woodland Direct.
I had a part fail on my firepit 2 after I bought it and service was great to work with and they followed up to make sure I was happy and my item was fixed
Hello Mike. We're glad you were able to get issue fixed easily. We were glad to help.
It's great to hear that you're happy with your purchase. It sounds like a little help after your purchase went a long way with you as a customer. Thank you for the chance to help.
Hello Craig. We're glad we could help with what you needed when you needed it. Thank you for picking Woodland Direct.
Logs arrived with both large logs broken. This is the second time this has happened. Package carton is not sturdy enough to handle the weight of the logs.
I liked your response and quick turn around on my order after you shipped my order without the " 's" on my sign. Thanks again.
Thank you for the feedback and the chance to get things sorted out and on track. We have a team of service folks available to help with any questions or concerns after you buy. It's part of our promise when we invite you to buy. Thanks for choosing Woodland Direct.
I was amazed at how small this unit shipped. Put it together and it's solid as they come. Made with quality and care this is THE best log rack I could of ever asked for. Makes my woodpile look professional!
Some folks find it gratifying to take a messy pile of wood and turn it into a neatly stacked, dry fuel reserve. We think those folks are awesome, because we feel the same way. You did it right with a rock solid Woodhaven from Woodland Direct. They are matchless in quality.
Was searching for electric fireplaces online, Woodalnd kept popping up so went to site and found great selection. Called to discuss different models and recommendations. Settled on a fireplace, order and delivery process was quick and easy. Everything was exactly as expected and received many helpful emails along the way.
Congratulations on your electric fireplace purchase. They make an amazing addition to any room in the house. We're glad you called when you had questions. Thank you from the entire team at Woodland Direct.
Everything went fine. You had what I needed. The site was easy to use and order.
Sound like it was simple and easy. Thank you for choosing Woodland Direct and giving us a 5 star review!
I was not quite sure which size and type of insert and logs to order on-line. I called the company and the sales tech was very knowledgeable and helped me get everything ordered. Shipment arrived in a timely manner.
Thank you for taking the time to call out the Woodland Direct difference. We are only a phone call away, and when you call you'll get friendly, helpful, and knowledgeable advice.
Very knowledgeable and thorough sales rep who guided me towards choosing the best burner for my new firepit.
Thank you, Mike. Congratulations on your new firepit. We know about fire, inside or outside the home. Thanks for the chance to help.
From ordering, customer service to delivery Woodland Direct was amazing! They helped select the righ model, walked me the installation process and the unit delivered on time!
Thank you for this amazing review. We work hard to create an experience like this. Thanks for letting us know we are on the right track.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello and thank you, Sean. We work hard to make it easy for customers. Thank you for taking the time to give us this feedback.