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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
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I received excellent customer service and received the replacement remote control within 5 days.
Medium lava rocks look great, work great. Surprisingly hard to find in any local store
You are many much wise. You can't just use simple landscaping lava rock in a fire. We have the stuff you can use safely in a fire. Thank you for your business.
I like what I purchased but your beginning to piss me off with your annoying follow up emails.
Frank, I talked to the person here who watches over invites like that. Please let me know if you get anything else. We appreciate your business, but we don't want to be pests. You can email me direct at [email protected]
Website was easy to use, shipped extremely fast and packaging was immaculate! Great customer service!
We're so glad it was all so easy for you. Thanks for the great report!
The six-foot wood rack arrived quickly, was easy to put together, and looks great brimming with the upcoming winter's firewood.
You are ready! How cool is that! We're glad you chose us to help. Thank you from the entire team at Woodland Direct.
It was easy to put together customer liked it but I would wish that it was a little bit thicker but it was okay it did the job
Thank you for the feedback. You picked a quality cap for your customer and it will last for years to come.
The customer ordering was the best, very helpful with figuring out what was needed. I was able to discuss several options to accommodate our building type.
Before you buy, you can always call our experts. We know our products. Thank you for the 4 star review. We appreciate you as well.
I have not fully intalled the fireplace yet but am happly with its appearance so far. Doug did a great job walking me throught the process!
You have people here waiting to help if you have questions. It would be our pleasure to hear from you again. Thank you for your business and congratulations on your fireplace purchase.
I won't know until next season how the cap works but it fits well and arrived quickly.
Looks like you bought a Vacu Stack. If I were trying to solve a draft issue, this is where I'd start as well. They are made in America and well built. In most cases, they help with back puffing and wind related smoke issues. Thanks for the up to date feedback. Let us know how it works out for you
Woodland knocked it out of the park.
Great customer service- easy ordering- quick shipping- 5 star - best price. Use them first.
You'll make us blush with a review like this. Thank you, thank you, thank you!
The product we ordered was damaged in shipping. It is often said in service businesses that a problem becomes an opportunity to shine. That is what happened with us. Doug helped us get the damaged product corrected and made it known he cared about a positive outcome for us, his customer.
Selling product can be the easy part. Supporting your customers after the fact is what sets us apart. We are glad you agree and appreciated the efforts we made to make your journey better.
Great customer service. They Always call me back. I needed help with gas logs causing black smudges on the logs & hearth.
We have an entire team of product experts, and support staff waiting to hear from you. We've trained for this and we are ready.
Additional grout needed to complete the installation of the fire brick. Larger grout lines required more grout than recommended. I also had the full brick and ended up needing 2.5 50# buckets to complete my 36' fireplace. Need to work quickly. 15 min. Work time.
Sounds like you are getting it done right. Congratulations on getting this done and thanks for including us to help.
We saw that one of our two fabric covers for our wood storage had faded severely and contacted you for a replacement. You immediately sent us a replacement cover which looks great!
Thanks for the chance to stand behind the product we sold to you. It was our pleasure to help.
I purchased a ventless fireplace. My sales technician was awesome and follow up experience was exceptional!
Five stars is much respect. Thank you for that. We see a 2 on service. If that's not a mistake, let me know what happened. [email protected]
Woodland Direct has the best customer service. They have been very prompt getting necessary replacement items. I highly recommend buying from them due to the great support they provide.
Thank you
Stuff can happen. It only takes a kind customer like you and an honest company like ours to get it back on track though. Thanks for the great review and the business you gave us.
Thank you, Maria. It's easy to make a fireplace look brand new with a new door or spark screen. We're glad you decided to visit. Please come again.
No issues, everything delivered as expected. Product appears to be exactly as ordered and timely process was also very much appreciated.
It sounds like it went well from start to finish. You are very much appreciated as well. Thank you.
Woodland had the exact heater size and watt output for my patio. It is summer and very warm as I write this so the true test will come in a few months when we put the heater to work.
Thank you, Mark. Woodland Direct is here to help if you have questions on installation or operation. We're glad we had exactly what you needed.
The fireplace great looks awesome in our new fireplace. We can't wait to have our first fire!
Mary, thank you for taking the time to let us know how happy you were with your purchase. We are grateful for your business. Warm regards from the entire team at Woodland Direct.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Krista. We are glad you felt well treated while working with us here at Woodland Direct.