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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Gas log set arrived in perfect condition, on time, and was simple to install. The driftwood look is exactly what we wanted. Has a great appearance when operating with a beautiful flame.
The technician was great, part ordered, but I had to follow up after 2 weeks to ensure it was on its way. Once I called, that's when my item was updated and finally shipped.
Thank you for your patience while we worked on getting you help with replacement parts for your appliance. We were glad to hear from you after all of these years and we were happy to help you find what you needed to get your fireplace running again.
Working with Woodland is the best shopping and customer experience I have ever had. There is a tech named Mike that made 4 calls to my phone to work out my issue.
You gave us a chance to help and we were glad to come through. Great job getting things on track and remember that you're always welcome if there is anything else we can do.
Well made and a very clean, solid looking piece. The black finish looks great.
It was expensive though and not sure if it was truly worth the cost vs buying something off the rack at Home Depot. I had to assemble the legs with an Allen wrench. That's fine, but for the price paid and the time it took to custom make it, I had assumed it would be one solid, welded piece. Felt like I paid a premium for something but in the end was kind of like getting it from a big box store. And speaking of big boxes...it came in the most elaborate shipping box I've ever recevied! It was impressive and testament to the care the company puts into its orders. But there was certainly room for the legs to be attached (if not welded or part of the mold) it didn't have to come unassebmled.
You picked an outstanding screen made in the USA. Thank you for your feedback on what you liked and what could have been better.
This was my second purchase from WoodlandDirect. I purchased a gas log fireplace both times. The products ship almost immediately after the order is placed. I was surprised how quickly the products are delivered - easily within a week.
Thank you for your continued business. We are you glad you found us and always happy to help.
Good customer service, knowledgeable rep helps us decide which fireplace worked best for our application.
Congratulations on your new fireplace door and thank you for the chance to help you find a solution that worked great for your needs.
Ordering was easy. The product arrived as scheduled. This is a very heavy duty and well made fireplace grate. Perfect for our outdoor fireplace.
Thank you for stopping by, Joe. We're glad you found the perfect grate for your situation.
Got what I wanted for a fireplace screen. Very happy with my sales person who guided me through my purchase.
Good customer service always starts with good customers. Thank you for the chance to serve.
All questions were answered and several suggestions were given we were very pleased with the help we were given and the and it was shipped and received all with in a weak.we are almost done with the install we will send pics when it is finished.
The entire team here at Woodland Direct appreciates you. Thank you for the feedback and a great review.
I placed an order for a custom fireplace spark guard. I was quite pleased to receive a personal phone call from their team to verify the measurements were correct. The item was assembled and delivered promptly. They offer unusually superb customer service in this day and age where such personal service is becoming more and more rare. The product is sturdy, custom made in the USA, and is of the highest quality. I am extremely satisfied with my purchase. Thank you
Mike, a testimony like this from a customer speaks volumes. Thank you for this.
Well made firewood rack with bag. Exactly as the picture on their website. Received in less than a week.
Thank you for choosing Woodland Direct. Happy customer are always great to find. Thank you for taking the time to let us know we hit the mark.
Great product, great customer service, and great instructions on how to install our gas log inserts.
Thank you, Jennifer. Thanks for the opportunity to help you get it done just like you wanted to and the chance to help with your returns.
Multiple calls and multiple emails with no response. I had to initiate all communication which was very frustrating. Finally got some other another parts person to source the part and ship it to me.
We're glad you remembered us after 5 years. Thank you for your order of a replacement remote. We were happy to hear from you.
Was internet shopping for a gas fireplace. A local HVAC company recommended Woodland Direct.
Easy to use website, nice selection. I had a few questions, so I called customer service who quickly referred me to technical sales. Levi in technical sales was very knowledgeable and helpful. Still waiting on my carpenter and plumber to install.
We're glad you found our site and our staff to be helpful and informative. Thank you for choosing Woodland Direct.
Awrrr shucks...you're making us blush. Thank you!
I have great service about my purchase all products in future if I need some I definitely consider the company
We are glad to hear we gave you a reason to come back. Thank you.
It w.as a very easy process, We are definitely enjoying having fire with no work.
Thank you so much for your kind words! We're thrilled you had a smooth experience and are enjoying your fire! If you need any further assistance in the future, we're always here to help.
Ordered the Stiletto Glass Fireplace Doors back in mid-November. First set of doors I received was wrong size. Second set of doors I received was the correct size, but the bottom frame was not made from the same frame components as the side and top frame instead of the component that has the sliding vents. Finally received the correctly sized and correct vent piece frame 3 months later. Very frustrating experience.
We regret the challenges you had and appreciate your patience as we worked to make this right for you.
I was very pleased with my shopping experience with Woodland Direct. I had chosen a fireplace set & they had the best price. I also got free shipping. My order arrived when expected & was very well packed. The fireplace tools were in perfect condition. I was also pleased that I could pay with PayPal. Confirmation & tracking were provided. Overall, a great experience.
Thank you so much for your wonderful review! We’re happy to hear that you had a positive shopping experience with us and that everything from pricing to delivery exceeded your expectations. We strive to provide excellent service and it’s great to know that your order arrived in perfect condition. Your satisfaction means a lot to us, and we’re grateful for your support!
I ordered a gas log set and it arrived quickly and well packed, but with a couple of the logs broken. I informed WoodlandDirect, and within a day, replacements were on the way. I love the look of our new fireplace and I am so impressed by WoodlandDirect's quick and easy customer service. Thanks so much.
Great job getting with us right away and giving us the chance to help. Replacements of broken or damaged items are quick and easy if you get with us right away. Woodland appreciates you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Allen, we always appreciate a great review and the good word that a customer was happy with what they got. Thank you.