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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Ordered on line, they contacted me by phone to confirm all of my measurements and specifications. Product was packaged well, arrived with no damage. Fit perfectly. I highly recommend this company.
Product came on time and we didn't have any issues. My young son was able to assemble it
We were glad to be on time with what you wanted and needed. Thank you for the great report.
Nick helped me with the design of a custom grate order for a specific fireplace configuration. The grate arrived on time and is perfect!
Great news, Kimberly. Thank you for the good report and 5 star review.
Our Fireplace doors are beautiful, high quality and a perfect fit. Personal attention and support are #1.
Great Experience. Thank you!
Helping was our pleasure. Thank you letting us know we were good guides for the project you made happen.
We love the logs we purchased through Woodland Direct. Garrett was very helpful in guiding us in the logs we purchased! It has been a rather cold winter in South Carolina - so we loved having them!
The thought of a happy customer cozying up to a log set we helped them find warms our hearts. Thank you for sharing.
My custom fireplace screen is high quality and exactly what I wanted. I appreciated that I received a call confirming all the specs for the screen immediately after order. It arrived a few weeks later, safely packaged and it looks fantastic! The FedEx delivery service was also very helpful and worked with weather constraints upon delivery. Overall a great experience!
You made a great choice and picked an outstanding quality screen. We're thrilled you are so happy and we appreciate the chance to help you get this done.
Ordered direct from the website. All items arrived shortly and without any damage. Very satisfied with the experience.
Thank you for 5 stars and the report that it went well from start to finish. Thank you for choosing Woodland Direct.
WoodlandDirect does a great job of providing all the information you need to select, measure and order the proper style glass door enclosure for your fireplace. If you need clarification or just want to ensure that you are ordering the right style and choosing the correct options, simply call them. They have very friendly and knowledgeable technicians who will ensure you are ordering a product that works best and installs easily. My custom glass doors arrived within 2 weeks and I had it installed within a couple of hours. It looks and operates fantastic!
Making a project like this happen took some doing on your part as well. Great job making sure measurements were correct and the installation was done right. We appreciated the chance to help.
Took over a month to get the thermocouple for my gas fireplace. Now I can't find anyone willing to put a on. They only work on equipment they install. Good to know! Wish I did before buying from Woodland.
Thank you for your feedback. We sincerely apologize for the delay in receiving your thermocouple and understand the frustration of finding a technician for installation. While we strive to provide the best products and support, we do not offer installation services. We appreciate your understanding and are always here to help source replacement parts. Thank you for choosing Woodland, and we regret any inconvenience caused.
I sent my client to your website and it took them no time at all to find what they wanted. They sent me the style and it took me 5 minutes to find it, select the specifications we needed and get it ordered. It arrived in less than 5 days.
We were glad to make it easy for your and your client. Thank you for sending them to Woodland Direct. Keep us in mind for the next project. We are happy to help.
Don't be fooled by what you read as far as positive reviews, if you look a little harder you will be able to see that Lance M. At Woodland is not the service rep for all problems! Totally looked past my problem, and for a problem that would of been nothing for them to absorb! Smoke and Mirrors!
We regret not meeting your expectations. Feedback like this matters to us and I appreciate the chance to talk with you by phone to try and resolve your concerns.
If you want a crackling noise with your fire you will need maracas!
Hello and thank you, Randy. We appreciate the change to help you with your project.
Logs look real! The product is tops, yielding a realistic fire! I'm in love with the results!
We are so happy to find a customer so thrilled with their order. Great job making it happen and thank you for choosing Woodland Direct.
Pleasant customer service and have great products 👍🏼 👌 😀 😊
Joseph, we think the world of great customers like you as well. Thank you for your kind words.
I needed a new cap for my stove to prevent the wind from pushing the smoke back down the pipe and into the house during high wind storms. This one did the trick!
A VacuStack is a great option for a situation like you describe. Great job getting it handled and thank you for choosing Woodland Direct.
Spoke with a representative who was kind and knew exactly what I needed.
We're glad you felt welcomed and appreciated. We do that on purpose.
I received a lot of guidance from the sales person. In the end I got exactly what I needed and wanted.
Nicky, we we were glad to help when you called. Thanks for letting us know you we pleased with your order.
No matter who I interacted with they were very helpful, knowledgeable and courteous
That is a good report to get. Thank you for sharing. We are grateful to hear from our customers.
I was very specific in explaining my design preferences. Was told "no problem ". The product arrived and wasn't what I ordered. When I filled out a claim they said I would need to choose from a different, more expensive design…what a run around. Ended up settling for what was sent. My clients are disappointed.
Jeff, we regret your disappointment and appreciate you working with us to get this resolved.
They are the only ones who have the large size spark arrestors. Easy to order and track.
Hello, Donovan. We're glad you found us and thankful for your business. Great job finding the right size cap.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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