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From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Birds entering clients chimney. Was able to install in less than 20mins. Will be purchasing more caps in the future!
The Salesman was super helpful and worked with me to get the product that I was looking for. Only complaint is that I should have made it 1/8 shorter so that it would inset better.
Caleb helped me with my initial purchase. He was very knowledgeable and was able to answer all of my questions.
Thank you for the great review. We value the chance to serve in any way we can.
Very helpful customer service.
Got me the right product, and helped me get the correct measurements.
Awesome job with the new doors.
They look great.
Jonathan, we would love to hear from you again. Serving you was a pleasure.
We ordered and received our Woodland fireplace grate. We love the grate but there was nothing inside to protect the grate or keep it from moving around. The grate moved around so much that the two front legs cut large holes in the box. The finish on the bottom of the legs was scraped off.
You picked a well constructed grate that will serve it's purpose in your fireplace for years to come. Thank you for your feedback on how things could have been better and thank you for your business.
The overall product was nice. The shipping of the product was great. The installation was easy however the one-page instructions for the installation was a photocopy that you could not read. The part list was missing the washers, not such a big deal. Overall, the product was solid.
Our item pages will have digital copies of install manuals and our technical service team is waiting to help if you have questions. Great job getting it handled, but know we are here to help as well. Thank you for the great review.
Woodland Direct is fantastic to work with. They even followed up when I place the order initially to be sure all measurements were accurate.
The freight forwarder that they use in my area however was awful to work with. Not many delivery options and the driver was as unhelpful as they come!
We are glad to hear we were great to work with. Thank you for letting us know about your delivery experience. Your feedback matters.
We ordered a custom size fireplace screen, and it is perfect! We called for help with the size, and they were very helpful. The screen also arrived faster than expected. We couldn't be happier! Thank you!
Hello, Becky. This is wonderful news to find. Thank you for choosing Woodland Direct and thank you for your business.
Fast shipping and great packaging customer service responsive
Woodland Direct appreciates you. Thank you for letting us know why we earned 5 stars.
We are very happy with our fire screens. They look exactly as they did online. We received a courtesy call to confirm we had provided the correct measurements. The call was very beneficial as we tweaked the size and they fit perfectly!
Highly recommend Woodland Direct!
We were glad to help you 'measure twice, cut once'. Great job getting it done right.
Everything was as it was supposed to be. Order, shipped and delivered.
We're glad you found some 'heavy duty' options and we were glad to hear from you. Thank you for your business and this great review.
Shipping was fast and they were great. Got exactly what I wanted. It's so stunning!
You bought an awesome new fire pit! We're glad you are thrilled. Thank you for sharing your experience and telling us how happy you are.
Had a great experience with my sales rep over the phone. He helped me to understand and build the perfect ventless fireplace for my home. Highly recommend!
That's a good report to find. Thank you for calling Woodland Direct.
I have a older fireplace that I was told couldn't be converted to gas logs, Well, not only did Woodland Direct prove the others wrong, but they did it at a great price! I have installed 3 gas log pireplaces in my last two homes and in my office. And if I need another, I'll come back to Woodland Direct!
Great job, Franz. We'll be happy to be hear from you when you are ready for your next project.
We have a team of phone staff waiting to help. We're glad you called.
Been thru Sales and Tech divisions. Both gave me Enterprise level support.
5 stars for service is always great to see. Thank you for your feedback.
Due to wrong size at delivery, they immediately corrected and resent the fireplace. So pleased
Thank you for allowing us the chance to make it right. We hope you love your new fireplace door!
Bought a replacement set of logs which were delivered defective! The Customer Service Representative trouble shot the problem with the gas install company and authorized a replacement part, as well as a labor credit since the gas company needed to make another house call. The part came in as promised and we are now waiting to get it installed. Thank you!
Thank you for the room and the chance to make this right. The entire team here at Woodland Direct appreciates you.
Had to call three times before I could get someone that could help me. Finally, Clara called me back and got the order made for me, but it took 3 to 4 weeks to get the part. Seems like the factory wasn't shipping.
The representative I spoke with was super nice, helpful and thorough in explaining the appropriate fireplace screen size.
Thank you for your kind words! We're delighted to hear that Jeff provided an amazing experience assisting you with your fireplace screen. We'll be sure to share your feedback with him!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello and thank you, Walt. It sounds like you made it work, but if you have questions on the installation or feel it was not made to your specifications, our service team is happy to help.