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Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
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Hard to find larger fire place grates and Woodland Direct has them. Fast delivery.
Servicing was very professional and efficient as representative answered all our questions and guided us to what we needed to order. Delivery occurred within one week of ordering and installation was completed easily. Very satisfied with the entire experience.
When you know what to do, the job is easy. We were glad to help and guide you with this project. Thank you for letting us know how well it went.
Bought a Modern Flames 36" with the optional 4" Trim. So easy to install. Product delivered to East coast in 5 days. Installed in an hour. Loved the videos that came in an email on how to unpack, assemble and install. Product looks great. Thank you.
Matthew, we were glad you had a great experience from start to finish. We appreciate you and hope to hear from you again.
The website navigation was easy and accurate. Found the wood stove tools I needed and was very pleased with the price, design, and quality. No delays in shipping. Great experience!
We're glad you found us. Thank you for choosing Woodland Direct and thank you for your business.
I was disappointed with the first set of logs due to control box not working and after sending the logs back, I was told the first set was the wrong size for my fireplace and had to settle for a smaller set. The overall time of receiving the logs was disappointing due to wanting them in the holiday season and just now getting it all worked out. Very well pleased with the logs now that they are in...we will enjoy..
It's great to hear you are now enjoying your new log set. That is great news and we appreciate the chance to help.
No complaints. I asked for something custom. They sent exactly what I asked for.
Easy as pie.
Thank you for your feedback! We're thrilled to hear that we met your custom request perfectly.
After installing the first - put an order for the second, highly recommended!
We're glad you had reason to come right back. Thank you for both purchases.
Have only positive things to say about this company. The fire place we got is really good quality and looks great in our bedroom
Xavier, we appreciate you and this great review. Thank you for letting us know your project went well.
Great! Experience. Customer service great! Ordering easy. Received in a very strong neat box!
Will let you know later what and how easy it was to put together.Thanks much!
Hello and thank you, Mary. We were glad for your visit and we're thrilled to hear you were pleased with the quality of your item.
Good communication, reached out checking to make sure I ordered everything I needed. Arrived when they said
Thank you for reaching out. We appreciate you and the chance to serve.
Tom at Woodland was fantastic. He's Old School. He looked into questions I had and got me answers. He always communicated with me. He followed up on everything, including delivery.
If making folks feel appreciated and valued when they call is 'old school', then we are guilty as charged. Thank you for the letting us know Tom treated you right.
Customer service was great. Very helpful.
Shipping was slow. I think it was over two weeks to receive the package even though it was in stock and initially shipped right away.
We work hard to keep stock status up to date. Our team is waiting by phone to help if customers have questions. Thank you for your patience and your business.
Great experience! Ordered our fireplace online over the weekend and it was shipped almost the next day! We also received a call from WoodLand direct about purchasing the vent piping needed for our unit as we hadn't purchased any when making our order. Turns out they had what we needed, it just wasn't on the site. They went above and beyond to help me make sure I had all that I needed. I highly recommend you give WoodlandDirect a look!
We carry venting for every appliance we sell. We were glad to help and appreciate your business.
I ordered a gas fireplace log set which arrived quickly but unfortunately was damaged in transit. Customer service response was immediate, literally within minutes. After emailing a couple of photos of the unit, they notified me that a replacement was on its way, which arrived in 2 days!
James, you did great by getting with us right away. We regret the bump in the road, but very much appreciate the chance to make it right as quickly as we could. Thank you for letting folks know what you thought of service at Woodland Direct.
Ordered Grand Canyon Cannon Ball set on the phone with Woodland agent, who specified the order content given type and dimensions of my fireplace. My issue was when professional installer was unable to initially install the system, citing that the burner was incorrectly specified. WoodlandDirect did make an effort to communicate with installer and confirm the burner was appropriate. Still, I likely would have specified a different (cleaner) burner had I understood the options, and be aware that WoodlandDirect's return policy is only for unopend, unused items.
Thank you for your feedback and 4 stars. We appreciate your understanding. Customer are able to open boxes and look at what they purchased. You have 30 days to change your mind and request a return. We can't take back burned on or installed items, but our team is waiting to help if you have questions before installation and operation.
I purchased fireplace panels for an older Superior gas fireplace from Woodland Direct. I had purchased the fireplace from them originally. It was installed today. I had a good customer service experience.
Thank you
Susan
We were glad you remembered us and grateful for the chance to serve you once again. Thank you from the entire team at Woodland Direct.
Had trouble finding glass doors to fit my fireplace. A salesman told me by phone my model should fit. It arrived after 3 weeks. Looks nice, but it won't attach to my fireplace using standard installation.
Trying to find a workaround
Caleb Brisco was very professional, personable and knowledgeable! He was the reason for the great experience!
We are happy to see that Caleb made you feel welcomed and appreciated. Thank you for letting us know.
Birds entering clients chimney. Was able to install in less than 20mins. Will be purchasing more caps in the future!
The Salesman was super helpful and worked with me to get the product that I was looking for. Only complaint is that I should have made it 1/8 shorter so that it would inset better.
Hello and thank you, Walt. It sounds like you made it work, but if you have questions on the installation or feel it was not made to your specifications, our service team is happy to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Fireplaces come in many shapes and sizes. We have grates for each one. If you don't see your size and shape, call us and we'll can help you find one or give you a quote on a custom option.