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From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
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I received what I ordered and when they said it would arrive.
Very good. Nathan was fantastic in guiding me through my fireplace screen selection. BTW it looks great.
Nathan is a veteran hearth professional and he's helped a lot of folks find screens for fireplaces. He'll be pleased to know he was a good guide and helper to you.
Their website is nice. Very easy to use to build configurations and get the cost. Excellent customer service.
Thank you for your kind words! We hope you enjoy your new fireplace and will pass this glowing review on to Tom.
I am very happy with the fireplace doors. Timely delivery and easy installation!
Hello and thank you, Casey. Great job sprucing up your fireplace with a set of new doors and thank you for picking Woodland Direct to help you do it.
Very easy to navigate. Showed up on time & plumber said it was easy to install & looks like a nice unit.
Kristen, you have good taste. You picked a Peterson log set. Great job and thank you for inviting Woodland Direct to help you with your project.
We now have 2 custom screens for our Fire Places at home. They are the best quality and it's a very thorough ordering experience. Highly recommend!
You made an amazing choice in fireplace screens! Thank you for your wonderful review.
Delivery guy was a day late with no notification. We waited all day for the delivery and no call from delivery company. No call it was going to be delivered the next day.
We are here to help if customers need help with delivery. Thank you for the great review and the helpful feedback.
Item received 2 weeks before expected delivery date and in perfect condition.
We hope you enjoy your new firepit! Thank you for the great review.
It was such an easy experience and the product arrived correct, on time and is beautiful!
Party at Rodney's house! We hear he has a new fire pit! Congratulations, Rodney. Thank you for your business.
I ordered a replacement gas broilmaster barbeque top.sales rep walked me through all the necessary steps to assure I was purchasing the correct item and all necessary shipping information.he also explained any possible return issues and procedures.product was perfect..
Penny, you worked our Joshua Newell. We're glad to hear he was a good guide to you.
Sales representative Garrett was very knowledgeable. Fast shipping
Mark, we were glad to serve you and make is so easy. Great job scoring a hit after Hurricane Helen threw you a curveball. You weren't the only one rebuilding and replacing. Thank you for choosing Woodland Direct to help you get it done.
I have two Woodland log racks now. A full cord and 3/4 cord. I have been very happy with the quality of material and easy to assemble. Shipping and delivery was much more responsive than I had expected. Woodland, you have a great team. Thanks!
If woodchucks could chuck wood, they'd chuck wood into a Woodhaven from Woodland Direct. Even expert wood handlers like woodchucks know when they've found the world's best wood rack. Thank you, Lance. We appreciate you.
Great service, great products! Third time we have purchased here.
Thank you for your continued support; we're thrilled to have you as a loyal customer!
Customer service is excellent. In these days of auto attendants and outsourced call centers it's great to be able to pick up the phone and talk to a knowledgeable employee.
As an effort to improve the customer experience, we have installed actual humans. They come equipped with superior knowledge of our products, and friendly dispositions. Feel free to call, we'd love to hear from you.
Happily received before the originally projected date! Perfect!
We're glad you found what you needed and got it sooner than expected. Thank you for visiting.
Easy to order on website. Great quality and looks like the picture on the website.
You picked a great looking log set from one of the best manufacturer's in the industry. Great job and thank you for choosing Woodland Direct.
1st use and would not ignite. Had to get technician to troubleshoot. Then had to wait for parts. Manufacturer had to authorize parts and whole process just seemed to take extremely long.
Thank you for your patience. We regret the challenge you had with your appliance and are glad to hear it was sorted out. Thank you for taking the time to let us know how we did.
We were delighted to find Christopher in the tech dept. He worked closely with us over several days, and when the problem couldn't be fixed with his help, he found that the pilot kit was still under warranty and he sent a replacement. Without question, Woodland Direct provided top notch customer service.
Christopher will be happy to see that he was a great help. Thank you for working with us and giving our team the chance to figure out the issue and the best steps forward.
I recently ordered a fireplace screen from Woodland Direct. I appreciated the variety of styles from which to choose and the option of custom sizing. Luckily, there was a size in stock that fit my needs. Easy assembly and good quality. I'm very happy with my purchase.
A customer who is happy with their purchase makes for a big group of happy folks here in Auburn Hills, Michigan as well. The entire team here appreciates you.
I paid for 2 day shipping on a Tuesday because it was very important to get the part by Friday. I received it the following Tuesday. Even though I emailed the company about this, I got no response and no offer to credit me for the 2 day shipping that took a week.
Thank you for letting us know where we can improve. We regret the delay on the order for your replacement part and appreciate the chance you gave us by ordering.
They were fast getting me the replacement part and helping me diagnose the problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's a lot of good...from a good customer. Thank you.