WondershareReviews 362

I wanted to try out their software to auto generate subtitles. Which you cannot use on their trial version. So I purchased the annual subscription for $39.99. I was told that I had failed to click on the little "!" button to see that subtitle generator time cost more per hour. When I got in and found out that it would cost me an additional fee, I no longer wanted their product. I had no other use for it. When I tried to get a refund, minute after purchase, I was unable too. Just paid them for nothing.

I Mislead to subscribing to something I did not want and had no idea I was going to pay for. Extremely confusing offering, fishy communication methods (using different email addresses to notify customer) and absolutely no flexibility or willingness to understand customer position by customer service.
I purchased the The Filmora subscription for mac (for 1 month). Somehow, they included a 7-day free trial for something called Effects and Plugins to that,without me noticing (and having absolutely no need for). When I cancelled my Filmora subscription on 4 April, there was no signs of Effects and Plugins package, but the next day they charged me for the subscription renewal of that service.

When I complained to their customer service and requested a refund, they advised that I was informed about this Effects and Plugins package a few days before they would charge me. Indeed they did send me an email, but using a different email address (*******@best.wondershare.com) than the usual one from which I received all previous communications from them (*******@mail-service.wondershare.com). Of course, the email from *******@best.wondershare.com was sent to my Spam mail box.

They then advised that there was no issue with the purchase, and does not fit their refund policy. Absolute scam to get users to pay for extra stuff that they have no need for.

I am in SHOCK. They sell you a lifetime program and within 5 days they are billing you again. I am trying to figure out what the 80.00 payment was for if you owe 23.00 more on 5 days. They have totally refused to respond.
Please do not waste your money.

I originally purchased this software to monitor the safety and security of activity as a legal custodian. I was unaware at the time, nor was it communicated that this product would be highly visible on the device in which is was loaded in addition to both the user and recipient being advised that conversations were being monitored. The product also claimed that it would alert, report and track URL's and text message-neither was accurate or true. Finally when I reached out to the company, they refused to refund citing policy, free trials and other excuses. I've since purchased another product that did everything it promised.

Purchased this software 5 years ago and although they have my cell number and alternative email address on file, they will not allow me to change the primary/login email address without providing a purchase screenshot from 5 years ago. What part of "I no longer have access to that email address" do they not understand? Why can't they use my other forms of 2 factor authentication? I guess they like seeing email bounce errors in their logs and I guess at some point someone will take my old email account and be able to take over the account. I will continue to use the software until that time and when it stop working will go with a competitor. These folks are silly.

Wondershare popped up when searching iMovie for PC. You're tempted by free software and then spend hours editing your movie. After the project is finished, there's no way to export without paying a hefty fee, so you give your PayPal info. All seems fine until Wondershare emails 2 days later that you will be charged $20 on a monthly basis. You go to their website and cancel the recurring charge, but PayPal doesn't get that message so the charges happen anyway. When you ask for a refund, Wondershare tells you tough luck. Product is reasonable, but I think the company is not. Beware.

Customer support will not honor their money back guarantee. DON'T BUY! They will waste your time and refuse to process any refunds.

My review is for the product indicated in the title as installed on a Windows 10 computer.
When it works, it works very well! The key point here is that periodically the product will get upgraded. When that has happened to me, the first time on purpose and now twice unasked for.
Wondershare has a basic component where you click 'Paste' to paste the address of the site that has the desired video address you have copied. The product 'analyzes' then chugs away till it has completed. Ta Dah..., the video has been downloaded.

I have my Email receipt and Registration code. Entering it is now said to be an error. I have System Restored my machine, and I have reinstalled from earlier files as well as the website's latest file. Nothing has yet worked.
The company's Help/Support website as linked to from inside the product no longer exists.

When the product breaks, as it has 3 times now, by 'upgrading' to the newest version; the click on 'Paste' now thinks about it then errors out.
No amount of corrective steps this last break has brought it back to a working state.
I have definitely gotten my "Lifetime" license's worth of use out of the product; but alas I will not be paying for another "Lifetime" license to see if that fixes things this time.
Yes, for all those who are wondering, I have written to them and I will gladly update here if this time a company response restores the product to working order.

After a complain I made about a fee that was charged from me, Wondershare contacted me and offered me a refund.

Nice handling of the issue by them.

I purchased a monthly license for the wrong product from Wondershare. I then contacted them via chat when I realized my mistake 5 days later. The first representative would not give me the information I needed to understand what I should have purchased. When I asked if I would get a refund, I got cut off. I persisted and got put through to a different agent. That agent also would not give me the information I needed. I then asked for a refund and the agent refused. I then cancelled the subscription online.

My It-Technician had chosen this program, without checking reviews. I lost all my files and Wonshare could not recover them. They heavily damage. Stay away from this program

Tried to use this for a simple video tranfer. It did not work. Tried to get online help but chat was not available that day and customer service was closed (Sunday). Had to get the file transferred that day so I found another free convertor off the web that worked great. Tried to get a refund and was refused $55.99 down the tubes. Another Chinese company ripoff.

They are keeping another service to be subscribed to at the time of paying for the service I selected. If you didn't notice that you will be considered subscribed to a new service after 7 days, and they will deduct the money from your account. If you asked them for a refund, they will simply say why didn't you uncheck the box of the new service at the time of paying for the subscribed service! If you want to offer a service to anybody, you have to leave this option to the customer. You are ticking the box yourself, and then asking the customer to untick if he didn't want. If the customer didn't notice that, you will consider him subscribed!

This company is not trustable at all.
I Bought filmora and it was showing that I should pay 49 $ and 21$ per month, and we have 7 days trial. I canceled after 5 days, but they charged me fully, and they said 7 days trial is just if the product has any problem. The website for refunding and paying the money is not clear and later they show you the details, and what you understand is different from what they understand. In their emails just repeat an answer over and over. For me they just want to get the money and then they are not responsible for the rest. Very bad experience.

I bought the filmora for a one-off use in Feb 2022 because my daughter need some software to assist with a media study assignment and I was automatically signed up for an annual subscription renewal that I wasn't aware.
My credit card got charged today for an annual renewal of A$77.07 which I initially thought my card details were stolen and was about to report to card issuer's fraud team. I did a quick google search and found out Wondershare is a legitimate company. And luckily I managed to sign in to my account on the same day of the charge to cancel the annual subscription that I never asked for. I emailed Wondershare and requested refund on the same day - the request was declined.
I suspect this is how they make money through victims like me that got automatcially signed up for products / services you no longer need!
Stay away and shop around!

Used PayPal to buy Video Conversion software (which didn't work). They set up annual recurring payments on PayPal. Got ripped off $250, no way to recover through PayPal or Wondershare. PayPal is at fault for not notifying users when a merchant sets up a recurring payment. Never buy anything from this company!