WomanWithinReviews 786

Clothes are OK but they take forever to arrive and returns and exchanges are a nightmare. I sent in about $200 worth of clothes for an exchange in early November, waited and waited, and finally just a few days ago I contacted Woman Within to see why my replacements hadn't arrived. They said my exchange order had never been processed. That was the final straw. When I let them know how disappointed and angry I was, I got the email equivalent of a shrug and "Sorry." I eventually got a refund, but it's winter and I needed the clothes. A better company would have stepped up and made things right - expedited an exchange order and/or given a discount or something to make up for the inconvenience. But it's like these people know that if you're a plus-size woman, you're stuck with them, so they can be as incompetent as they like.

Oh my gosh, I tried just exchanging 3 vests... yes I used paypal but all I wanted was an even exchange and was willing to pay the shipping... now after going on a month I don't have my vests... and I don't have my money. And communicating with them seems to be purposely made extremely difficult... they have my money and I have to do a days work to try to get it back and track it down. Really? This is a terrible company and I have paypal on my case trying to track down the money that is lost in cyber space. Woman Within says it should have been refunded on the 10th or 2 to 3 business days after that... no refund on my account still after around 3 weeks. Stay Away!

Back in the summer I got an email from Woman Within about a big sale with the ubiquitous code to get a certain % off my entire order. It was, truthfully, a good deal. I placed an order. What I didn't realize at the time was they don't bill for items until they ship them and they apparently have until the 12th of never to do so. I noticed 2 items weren't listed with the order summary I received but didn't think much about it. A month later I began to wonder about the 2 tops I had not received and contacted them by email. I received a reply telling me when the items would ship and, seriously, it was outrageously late. One was over a month, the other over 6 weeks. It seems each billed as it shipped and my pay source rejected one for lack of funds. I received no notice of this at the time. At some point I began getting letters from a Full Beauty. Com. Having no idea who it was, I assumed it was an ad and tossed it. After a few of these I decided to open it and see who this Full Beauty. Com was. Well, it was a letter telling me of the rejected payment & threatening me with collections. So much time had passed I knew something was wrong with this picture but couldn't nail it down. After a while I went on and paid it just to avoid the hassle. Then it hit me. The two items that did not ship with the original orders were billed separately and at full price... NOT the discounted price I was to receive for the code I entered when placing the original order. The items were worth the discounted price but definitely not the full price I was billed and I would not have ordered them at that price. Sneaky, Woman Within, and you've bilked me out of the last dime you'll ever see from me.

Over 15 emails were exchanged with them. Over 5 phone calls. "Executive customer service rep" called me on a religious holiday, despite my telling NOT to call on this specific day. I told her to call back. She did not. Two harassing letters asking for $39.95. They owe ME money - items were returned that they did not acknowledge. I am now writing letters to their Executive Offices with the hope that someone with some intelligence will fix this problem. Do not order from them if there is a possibility you return something -you will never get your money back, and will be harassed by them.

In, JULY 17,2018, Full Beauty, let me know, they got my package. I, used, FB, self parcel mailing, label. In, the returned, bag, there was 4 pairs, of pajamas. They said, "process will be in, 3-4 days, and I would get a, REFUND. I, got a Refund, for 2 Pairs of Pajamas, for $19.32. The reason, I sent all the Pajamas, back, they didn't give me, what WE AGREED, on. I, will no longer, ORDER, from WOMAN WITHIN/ Next, FB, said, "they already REFUND ME, of $19.32. I, went ONLINE, and saw 1 REFUND, of $19.32, from Woman Within, on July 19,2018. Two Companies, ONLY 1 REFUND, of $19.32. In the bag, there was 1 pair, of slippers, ITEM NUMBER: *******365. I, sent the sheet, that saids, what the items, are and their, prices, and the slippers, and their, cost. I, feel your 2 Companies, are playing, games. I, want FULL REFUND, of what the 2 Companies, OWE ME. If, I, Don't, I WILL NO LONGER ORDER FROM, FULL BEAUTY, like WOMAN WITHIN. PLEASE, FIX THIS/

THANK YOU,
TERRY ROBBINS

My first order with this company will also be the last. I should have realized Woman Within was not reliable when the Memorial Day coupon offer vanished from their website one day after it was posted and days before the stated deadline. I placed an order for two tankini tops in size 18 and one for two tankini bottoms in size 16 BASED ON THE SIZE CHART PROVIDED. I returned the bottoms because they turned out to be too small. The instructions provided stated that the customer service of Woman Within was going to refund the original order and process the replacements as a new order using my credit card on file. I mailed by the items on June 4th but didn't get the acknowledgement email until June 15. It said that I would get an email once they process the replacement order. Today, June 30th, I started a chat with a customer service rep because I had not received the replacements or any email from Woman Within. She wrote back that the return department was not able to process the transaction. She wasn't able to give me an answer as to why they couldn't and why nobody informed me that there was a problem. It had nothing to do with my credit card. One of the bottoms was sold out in the new size I requested so that I had to agree to receive an alternate color. Which meant I had to request an exchange for the matching top that I ordered separately. I asked the CSR to email me a transcript of our conversation because I don't trust Woman Within to process the refund of the top in an alternate color.

I ordered two pairs of the seven day knit wide leg slacks. I always order petite sizes but this time I must have read the wrong line and ordered reg length. I sent both pairs back. I wanted to exchange them for petite. I waited almost 2 weeks for the pants. I finally called because my bill was due that day and I didn't have any merchandise. When I called they said one was now out of stock. It would have been nice to know that. I checked on the other pair they
Were there but when I was told the price it was more than the price I was charged I said I used a 30% off coupon. The agent said I should have marked that on the exchange sheet. I had them ship the right size pants that were there. I called today to check on the status and they didn't have a record of that order. I hung up when they said it would be 10-15 minute wait for an operator. I have been a cutomer for 20+ years and never had this problem before. The cutomer service rep was very rude.

Poor quality it's quite the scam they have going on... They offer you all these promo codes for all these name brands. There are no name brands everything's made in China. It's extremely poor quality Sweatshop material... So if you don't like it guess what you have to spend 7:50 to send it back and they change their prices on a daily basis so now you're going to get whatever discounted price they have now even though you receive will clearly show you paid full price for overpriced crap... So basically in all reality you already paid for it multiple times over.
Customer service is basically scripted? They will yes you to death. I finally only got results after I had called and emailed multiple times that I finally demanded to speak to a supervisor and I refuse to be put on hold once again with no results. Customer service tells you yes. I have it I'll do this I'll do that they don't do anything that yes you to death. They were sure you're able to accept my credit card number in my PIN number but yet on three separate orders were not able to apply the promo codes. I had to get on the phone to get refunds which took me multiple calls and emails to accomplish that... Listen if you want to buy crap at five times the price it should be be my guest!
They're selling crap- crap -crap crap. Overpriced overpriced shipping return rates that are ridiculous customer service that basically is scripted to agree with whatever you say. Call me old school! Just go to the store at least if you want to spend $5 for something you know you're getting $5 not spending $55 for a $5 item. A
A horrible horrible experience very poor quality even the items I kept you wash them twice and they're absolutely useless $30 for a dress that you can see through its crazy do not shop with his company there is scam..

I have never had a problem with Woman Within. I first ordered from them about 9 years ago: two shirts. One was fine, the other came with a spot. I sent it back for a replacement, which came in a reasonable time and was fine. I still have both shirts. About 4 years ago I ordered a bra. It came in a reasonable time and is great. I just ordered another shirt and a pair of pants from them. I came here for reviews because even though I placed the order last Thursday, today (Monday) it is still being "processed for shipping." Other places would have shipped it by now. But I will wait and see since I have not had any problems before.

I ordered winter boots on 12/31. Got an email from them on 01/02 saying the boots were shipped, and to allow 4 days for delivery. They provided a Fedex tracking #. It's now the 12th, the boots aren't here, and the Fedex tracking number turned out to be fake. When I emailed them to point this out, they acknowledged that the tracking number was not right, said that I had to allow 10 days for delivery (?!?) and that I couldn't even complain until a month went by! Note that they also DID NOT provide a correct tracking number, which leads me to believe the boots were not in fact shipped at all. In 30 years of dealing with Fedex, both on the shipping and receiving end, I have NEVER had an incorrect tracking number. And oh, by the way, turns out all the customer service email addresses are one way only - you can not respond to their emails to you. Check out their reviews on Yelp. All one star. Wish I had. Never again. As a side note - $10 for shipping? Kind of high...

I have ordered from Woman Within for probably over 20 years now. I haven't stopped using them entirely, I still love their jeans & leggings.
BUT THE TOPS ARE SUCH POOR QUALITY NOW, I've stopped buying tops from them. Paper thin material, just what you want to accent your "extra" tummy.
They ship pretty quickly & have been good about returns. But the poor quality tops have really made me look elsewhere to buy my clothing online.

I continue to find deceptive pricing on Woman Within. I had a "sale catalog" where a pair of jeans was $19.95... and another catalog where the same jeans were $44.99 and you got the second pair for $10. Low and behold when I put in the catalog code for the jeans for $19.95 they didn't have my size BUT when I put in the catalog code for the SAME jeans for $44.95 my size WAS in stock! This is not the first time I have run across this with Woman Within... buyer beware! This kind of price gouging should be illegal.