WomanWithinReviews 786

On the 4th of Dec I ordered an item from Woman Within for a birthday present on the 15th of Dec. I never got a receipt from the company, I only have my PayPal receipt.

By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you." and the suggestion that I could re-order.

I called and waited 15 minutes to speak to someone. They were able to find me via my email address (that was also provided in my previous email) The customer service person said that the item was mailed on the 5th and wouldn't arrive until the 16th of Dec. I asked why does shipping take 9 days (not including Sunday's) I was told that was "FedEx's schedule" I then asked if a tracking/receipt would now be sent to my email and was promptly hung up on.

This is the worst kind of customer service. This company has lost my business and that of anyone I can share this story with. The item will arrive late for the birthday also so that is ruined as it's too late to reorder from someplace else.

This couldn't be more disappointing. I highly suggest avoiding this company.

I've shopped on this site a lot and I like the clothes although all their sizes are bigger than regular stores, but that's not why I only gave them 2 stars. The first problem I have with them is that often the products are labeled as in stock, but they are actually on back order and you don't find out that it's going to take 6 to 8 weeks to get your item until you get the email stating your item has shipped. It's extremely frustrating. I decided to return the item that was back ordered because it was going to take so long, but learned they don't allow returns of back ordered items! What a pile of crap. It's really shady. And what is worse; it takes such a long time to get the back order, that the season has changed and you can't even wear it when you get it.

Search capabilities are limited, vague and inaccurate on their site. I was on their site for several hours trying to find a similar item to something I had purchased previously- with no success. I called to ask for assistance and they told me to go to the website. I said I had. I asked for him to transfer me to a supervisor he said please call back. I figured that he didn't want to get in trouble. I called back, got a supervisor, and she said unless she could see the item she cant help me. I said can I send you a picture of the item? She says no we don't have that capability I suggest you go look at the website

I ordered from WW for the first time last week, and I was so disappointed, I won't be returning. I ordered three tunics on sale from the WW brand. All of them were made with this weird, stiff fabric with no give. They say they're 100 percent cotton, but it didn't feel like cotton to me. Plus, the size chart is off. They run smaller than other brands. So as I begin the process of returning the shirts, I realize there is a $7.50 fee just to send them back! I guess I've gotten spoiled with sites like Amazon, because it never occurred to me that they would charge me a return fee. This company has other terrible reviews online that I wish I had read before ordering from there. But they had good reviews in a Facebook group I belonged to at the time, so I thought I'd give them a shot. I'm just hoping this return goes smoothly and I get my money back (or what I can get of it).

I feel bad for those who had a bad experience(s) with 'Woman Within'.

I recently ordered 2 tunic-tops on clearance, and this included a free 50"x60" cotton throw-quilt.

As one lady pointed out here, the material is not quite as quality as Roamans - which I've ordered similar tops from and they are softer, printed t-shirt-like material.

WW tunics are a little 'stiffer' printed material. I'm thinking they will soften up after a few washings? I ordered XL and both tops are a little big! Another slight difference from Roamans - their XL tunics fit just right. WW XL seems more like XXL - but again I'm ok with that.

I never put my tunics in the dryer - but I might do a little test to see if my WW tunics will shrink a tad. No biggie. Better loose than too tight!

I love the prints on both the tops I got, and the quilt is VERY nice! It's just a thin little lap quilt, perfect for a spring or fall day. It's very soft & would make a perfect little baby quilt!

The items came within about 3 days of ordering them!
I was so surprised how quickly they arrived!
And I really got a great deal - all 3 items for just over $40!

I've attached a 'collage' photo showing the items I got.

I have been ordering from Woman Within for about 4 years. I've never had a problem with an order but my complaint is that I can't order an item that is listed in their catalog. I received the May catalog that showed some knit shorts that had the Multi Tropical Beach theme. When I tried to order them they were already sold out! In MAY! Not just sold out of one size, but all sizes!
I received another catalog in June with the same shorts and they're still sold out! I sent an email to customer service and got the generic answer that I figured I would get. They ran out because they had more orders than they anticipated.
EXCUSE ME, but the model is wearing that style and usually more people order the style the model is wearing than any other! And it is the only Beach style shorts that you have in the entire catalog! People go to the beach in the summer, especially in the South.
I'm frustrated that they ran out of these shorts before the catalog was even mailed out and before Spring really got started. Please don't send generic answers to me about not enough stock. This is BEACH ATTIRE! You should have thought ahead!

I ordered a nightgown for my mother in law two weeks before mother's day, it came about a week before Mother's Day; I ordered a 3X, the package said 3X but what they sent was a 5X!

So, I called and they apologized and asked if they could send me the right order and I said only if it will come by that Thursday because that's when we would be heading home to see her. They promised me it would be there no problem I wouldn't be charged but on my bank account they had charged me 19.99 for fast shipping! Thursday comes and no package so I decided that we would leave Friday instead so that I could receive the package then. Friday comes and NO package. I called and the customer service rep says that it never was sent and the sales department had no way to contact me but every time I've been on the phone with someone, they have repeated my number back and my phone number is on my invoice! She transfers me to sales because she doesn't know why they didn't send it, all the while her customer service was AWFUL! That line kept saying they were closed but it was well within two hours of them closing so I left a message for them to call me back and of course to this day I have never received a call back. It's been a little over a week and a half after I have returned the package and I still haven't received a refund. This company absolutely disgust me and I'll never in my life make a purchase from this company again!

To me "free shipping and free returns" means just that. I recently placed an order and order 2 different sizes to be sure it would fit and it was "free returns". The next day I ordered one other thing because you don't get "free shipping and returns" very often. As it turns out, I had to return something from each order only to find out in small print on the back of the invoice that they charge a $7.50 "return fee". What! A return fee is not free returns. Nowhere on the front of the magazine where it advertised "free shipping and free returns" did it mention a return fee as that would not make a bit of sense. I contested it on the return slip and if they charge me $15.00 in "return fees", I will never order again.

I ordered an e-gift card on 3/19/19 for my grandmother's birthday. I checked my email this afternoon (3/20/19), no e-gift card. Instead, I received a phone call from Woman's Within customer service department wanting to verify my purchase "for my protection".

I waited a few hours thinking that I would receive the e-gift card since I had verified my purchase, but still no e-gift card.

I finally called customer service and spoke to 2 people who told me that e-gift cards take 24-36 hours to process - for AN EMAIL to process! I asked the second person I spoke to if I could speak to someone else who would be able to assure me that I would receive the e-gift card in time for my grandmother's birthday.

She said she would let me speak to a supervisor and then placed me on hold. When she came back, she said that no one else would speak to me and just said, again, that it would take 24-36 hours to process.

This 24-36 hour processing time was not communicated to me during the checkout process. If it had been, I wouldn't have bothered ordering the gift card fearing that I would be cutting it too close to my grandmother's birthday.

I will never order anything from this company again!

I will never in life order again from this company. I ordered my mom a coat for Christmas and did not recv it til after Christmas, strike 1. Then I had to do an exchange because it was too small, so I filled out the form that came with the coat for a smooth transaction, strike 2. It is now Feb 27th and i have no coat, called and they stated the coat was no longer in stock! I had no correspondence from this company throughout unless I called them and each time i gave them a corrected email that they could never get right! I am far from prejudice but I hate the idea of outsourcing calls to a company out of the country, you live in India we dont even speak the same language and yet you are going to take my order and provide customer service. They dont have to worry about me ever ordering even a sock from them!

I ordered a long wool winter coat (hard to find and in my size) Had one from 9 years ago that was worn and a little tight-same company and same brand. I saw a review where someone said they no longer had W's on the sizes so not to assume you were getting a woman's plus size. (should have listened to the review) I called the company and they assured me that the lack of W's on their sizes did not mean anything and they were still Woman's plus sizes. So, I ordered the wool coat in one size larger than my old one and sure enough when I tried it on the one size larger (with the missing W) was actually smaller than my old one which was one size smaller, but with the W on the size.
So, now the best part. The mailing label said to put on the outside of mailer bag and they would deduct 7 0r 8 dollars from your refund for postage. This sounded like the easiest thing to do rather than having it weighed at the post office etc. Wouldn't you know however, this did not prove to be true either. In the end they deducted 25 dollars from my refund listing a bunch of meaningless stuff such as handling etc! What a rip off 25 dollars plus my original postage to try on a coat that was not sized as I was told it was going to be (you know the W part designating it to be Women's plus size) Also forgot to mention the coat I received was much lighter weight wool than the one I had from 9 years ago. It was very poor quality and it was almost like a piece of felt! Don't bother with this company!

Ugh - another bad experience ordering from WW. Here are my issues this time: I have an account, from which I placed my order. Nonetheless, my order wasn't listed there for tracking. When I inquired with customer service, their solution was to tell me to look up my order in my account. Hmmm, yeah I just told you that doesn't work... A few of the items I ordered were backordered with an estimated ship date. These dates were not accurate and many of my items shipped over a month past the estimated ship date. One item was cancelled because "we're not able to hold the item longer than 29 days." Hmmm, I'd like to have the item sooner too... Finally, when I received these jeans and found them to not fit, I sent them back for a refund. Today, I have received them back from WW, with a note that they cannot accept worn or damaged items. Hmmm, I literally tried these on in my home, found them to be both low quality and ill fitting and put them right back in the bag. Not worn and not damaged. But WW felt the need to pay for shipping for these $16 jeans THREE WAYS instead of just giving me the refund I was owed. No wonder WW's parent company is going bankrupt. There are limited options for those of us who wear plus size clothes, so while I'd love to say I'LL NEVER SHOP HERE AGAIN, you've sort of got me by the balls, so to speak. Beware, ladies.

I just got off the phone with Woman within. I ordered an online gift card for my mom as a Christmas present. She was excited to get this gift. Now it has been a nightmare.
Woman within decided to immediately take my money, hold the funds, then send me a letter saying they would not process my order until I called their security department. Oh did I mention snail mail me a letter. Not send an email to my email address they had sent me a confirmation to, or call the number I provided and is on my account. Instead send a snail mail letter.
Upon calling they said it was for my protection because of the amount of fraud they get. They needed to talk to me.
When I asked to talk to a supervisor I was told that they do not transfer calls, and they were sorry I felt it was bad service but It was for my protection. Again I stated how horrible this was and I was not satisfied. They terminated the call.
I called back and they said they could no longer discuss this issue, my order would be processed.
Stay away. It can take 8-14 days just to get a gift certificate mailed out.