WomanWithinReviews 786

I placed two separate orders on March 30,2021. It is now April 9th and my orders are still in processing. Not yet shipped. I called customer service and was told it would probably be weeks before I receive my orders as they are backed up. I then asked them to cancel my orders since they haven't shipped. I was told I could not cancel but had to wait until I received items then return them at my expense! What a scam. Please do yourself a favor and do not order from this company

They sent me completely wrong items. Understand this can happen but the customer service is terrible. It is difficult to find the contact number, it is almost impossible to get through the start menu, right now there is a wait time of over 30 minutes to speak to a representative, which leads me to believe that they must be making a lot of mistakes on orders. I want to speak to a representative because the options they offer for returns are quite punitive, which would be one thing if I had just changed my mind, but again: they sent me items completely unrelated to my order. Also, shipping was very, very slow; I would have thought they could take the time to pull the right thing off the shelf since they were clearly in no hurry. Not worth the effort, very frustrating, strongly recommend that you save yourself the agony. Do not deal with this company,

Terrible customer service using website or /and phone service. Website doesn't allow you to do anything but order. No place to address problems with orders. On the phone I waited over 30 minutes up to nearly an hour with No service. I placed order over a week ago and it is still not been filled or shipped. At no place did I see anything saying the order was to be delayed for filling. I used to order often from them but lately service has gotten worse and worse. They also have already charged my credit card.

I ordered 3 items on March 22,2021 which were to arrive on April 5. I can't get anyone from customer service to speak with. Their voice mail said they don't have a record of my phone number. I put the customer number in and their was a record of my order. Is this a sham business?

My order states not shipped yet and cant get a status of when i will get it. They took my money and they don't answer any emails that i send. Chat is always unavailable on their site. Guess i am going to have to go to the bank and dispute the charge. Do not recommend this company to anyone. That take your money and run. Such a shame during these hard times everyone is facing.

I placed an order three weeks ago, and they haven't even shipped it yet. The original delivery date was April 5, and it keeps getting pushed back, and is now at April 12, although USPS hasn't even received it. This is the second time I've ordered from this site and both times, I've had this issue. I understand Covid has previously caused shipping issues, but no other companies that I know of are having this issue still. I'm ready to completely cancel the order at this point.

Still waiting for order to ship, has not even shipped! And still refuses to cancel order! Will never order from them again and order will be retired if it ever shows up. Had to buy clothes else where for my trip..

I have placed several orders with Woman Within over the past couple of years, and every time I swear it will be my last. The clothes are nice - sort of. I order them for my mom (in her 70s) and for myself to wear at home. The prices are not cheap, but reasonable enough. However, their service is abominable. Every single time, the order just sits unshipped for at least a week and sometimes longer. Last summer, I ordered a t-shirt that never shipped. After three months of delays, they sent me an email that the item was no longer in stock. I swore I wouldn't order from them again. Sucker me. In November, something nice came up on sale, and I ordered it. Again, delay after delay, after delay came up. By the time they told me it would (hopefully) ship in mid-February, I no longer needed the item since winter would be over by the time it arrived, and it was a cold-weather item. I had to cancel the order. And again, I fell for the "save X amount" promos from them and ordered something for my mother's birthday. That was a week ago. The order has not yet shipped. It may or may not make it by the time my mother's birthday comes, but this is the last straw. You can get orders shipped faster from an overseas-online-only companies than from this Indiana-based company. I could have ordered a similar item for the same price from Lands End, and I would be in the mail by now. Woman Within is not reliable.

I ordered a bra and some underwear, and ALL were in stock when I placed my order on-line, but then they back-ordered my bra another 3 weeks. It had already been 3 weeks. The underwear came, and fit fine, but I REALLY needed the bra. I was not willing to wait another 3 weeks and more for one silly bra. It is not right to list something IN STOCK, when I am placing an order on-line, but then back order part of the order. It was an order for over $100.00 too. Their underwear was rather expensive, but then, so was the bra. It took over 3 weeks just to get the underwear. I wasn't going to wait the rest of my life, to get the bra. IT WAS RUDE, so I cancelled the bra. I will go elsewhere from now on. They did refund the money on the bra which is why they got the 3rd star. If something is NOT in stock, it should NOT be listed as "in stock"! :( Also, do not EVER give them your e-mail address, for they will FLOOD your e-mail with advertisements.

Update: After cancelling the bra, they charged me again for the same bra. What an expensive bra! :( They double-charged me for an item that I cancelled! Not only am I NOT getting the bra, but another $24.00 was taken off my debit card. So, basically they STOLE $48.00 from me---and this is after cancelling the bra. I am soooo angry that I could spit nails.

I ordered as guest, rather than using my password. Used my email address, when ordering. Did not receive conformation of my order, called customer service, they had sent confirmation of order to my dead husbands email (updated information 8 years ago) They said they could not send it to my current email, it went to the default one. The order has been in process for a week and not shipped yet, I asked them to cancel order, but they said it could not be cancelled as it was being processed. I made a similar order same day from one of its sister companies and received it within two days. Still waiting on order to be shipped...

I shop a lot online and never have had an issue with ordering or canceling and order. This is my first (and last) experience with WW. Tried to cancel my woman within order, CS person told me it was being shipped and she could not. Yet 3 days later, still not shipped. Called again to cancel. And again, same results. Also the free gift that was suppose to be included and was confirmed to my order, was later substituted for a cheaper item. Wonder if free item was legit to begin with.

I was on hold for 2 hours not allowing me to use my Customer Promo code or my reward promo. They deleted my order and than did not go back to my original order making sure it was correct. When I asked for a supervisor I was told they were on the phone. I was the. Transferred to customer service and I'm still holding. This is the worst customer service I have ever experienced. Still
Holding and no confirmation or resolution at this point after being on the phone for over two hours!

When I tried ordering pants on their BoGo sale, I was told the items were all on back order and when they do ship, they will be charged at full price! The pants in their sale catalog would jump from $16.49 a pair to $32.99 a pair! So I cancelled the order and they didn't care.

HAVE HAD GREAT DIFFICULTY GETTING A PHONE CALLED ANSWERED. WENT THROUGH 2 DIFFERENT DEPARTMENTS AND TO NO AVAIL. ON THE PHONE WAITING TODAY FOR 45 MINUTES. TO LONG OF A WAIT. RETURNED AN ORDER IN January and have been charged late fees ever since. Thought I fixed the problem last month. But to my surprise another late fees for 39.00. Wow not happening. I WILL CLOSE MY ACCOUNT FOR THE STRUGGLE OF RETURNS AND CREDIT IS ADTOUNDING.

I purchased this coat as a Christmas gift. The sewing within the pockets came undone in about 45 days. Then the sleeves began to come apart at about 70 days, so I called them. I was told by their employee that I still had about 10 days to exchange the coat, but by the end of the call he let me know that the 60 day return period was over. They then explained that they are sorry for my situation but cannot help me due to their very strict policy. This was not an inexpensive item but it was cheaply made. I would suggest you go to your local store or a better online option. I do not recommend using Woman Within.

Beware of their fake "rewards program." I recently saw that I was getting repeated charges of $14.95 on my credit card from Woman Within. When I checked my order history there are 12 "orders" in this amount with no information as to what the orders are. When I contacted customer service, they immediately said "oh that's the rewards program you signed up for with your last order." I did not sign up for anything, and there is nothing in my last order confirmation indicating that I may have accidentally clicked on something that would have signed me up. When I was transferred to a supervisor I was told that after I placed my WW order, I would have received an email with a link to a company called "Clarus" and I would have had to follow the link and provide my payment information to register for the rewards program. I am pretty sure I would have been aware that I was doing that! Neither Woman Within rep could tell me anything about the rewards program and there is nothing about it on their website (it's not the rewards you earn for using their credit card.) And yet the charges come from Woman Within and both reps claimed to be able to see that I had signed up for it. However they refuse to send me proof that I signed up for anything. It's either a huge error on Woman Within's part that they refuse to acknowledge or it's a scam.

I bought a gift card as a Christmas gift and never received it. We went back and forth with emails and finally I was promised a refund in writing. Of course, I never received the refund so I sent all the correspondence to my credit card company who back charged them and issued me a refund. Today I got a letter in the mail demanding payment since my credit card company refused them payment. Never deal with such a disreputable company.

Due to Covid, I ordered some items including 3 thermal tops, pjs, and leggings. I wear a size 16. Ordered accordingly, size XL. Huge. I sent back, on my own dime of course, L was still too big. The thermal top of my long underwear set ( XL) was more like a medium. I kept those, as I did the other items replaced.
Boots were $36.99 plus shipping, my orders were all shipped at different times so I paid more. 2 months later all the vinyl is peeling off my boots and they won't do a thing. Don't buy from this site

I recieved a bra atleast 3 x's to big. But did not get a return label. I have been fighting with this company for 3 months, trying to get a label. They said they dont send those in the mail. But why are they not putting them into our orders. This is the 3 time, my orders came with no return label. They said i needed to go to the post office to return it. If i could i would, but its not an option. So basically they said tuff chit! And now that the 60 days is expired to return it. They wont honor any return or refund. And of course blamed me for it...