WomanWithinReviews 786

I ordered some clothes from this company in December 2020. They took money from my credit card a day after I ordered, then didn't notify me of shipment for another week. Two weeks later, their tracking showed it had been delivered to my towns post office. A week later, I contacted USPS and they checked and stated the parcel had not been delivered there. I called again a week later and the reply was the same. Woman Within tracking is still showing it as having been left at my post office as of 02/04. I called their shipping partner and they insisted of had been delivered. I called WW customer service to tell them the package was lost and I wanted a refund of my! Money and they refused, saying that covid was slowing delivery times and I should keep waiting for the package. I stated again that both their shipping partner and the USPS did not have a correct location for it, not that it was moving through the system slowly, and that has nothing to do with covid. They still refused to refund my money. Its a shame that this company is using this pandemic as an excuse to keep my money without delivering my merchandise. I will not shop here again.

This company is a den of thieves. Not only does this company make you pay for shipping on returns but they also take around $10 if you want the refund put back into your account. I completed all the steps to buy new bras but low and behold, they didn't fit. Coincidence, I think not!
In addition, they send so many emails daily that you can't look through them all. I'm telling everyone I know not to ever do business with this company.

My order has been over 6 days late, every website wont tell me where my order is, their helpline couldn't tell me anything, and their email helper wont tell me anything and refuses to mark it as missing. I've demanded a full refund I will NEVER shop there ever again!

Don't buy anything From this company! I returned several items to them in July 2020, my refund to be credited to my account. When I called to place an order and use my credit I was told a gift card was emailed to me, Benjamin couldn't tell me the email address it was sent to but I clearly did not receive it. Without any regards to a good customer I was told it was too bad and I should have called before now. Why would I do that when I didn't need anything until now? Benjamin went on to demeanor me and act as if I were an idiot. I guess I won't be ordering any longer from them (not sure what country this comes from).

I ordered a few items for friend in nursing home Summer 2020... everything got there, decent quality, very good prices.

Months later I noticed I was being charged monthly fee for being in their "club" which I never joined. I called to complain, they said they'd remove me from the club and refund the several months' fees to Paypal.

A month later I called to say their refund didn't register at Paypal. They said to call Paypal who could correct their error. Paypal said they didn't have the refund. I was about to give up, but about 3 months later the refund suddenly appeared in my Paypal account. Conclusion: they're a bit disorganized, but their phone people were polite, and they're apparently honest (if slow).

They do send endless emails about discounts to the email address I gave them, which fortunately I rarely read.

I am very concerned about this company's operations. I returned a bunch of stuff before Christmas (one item delivered to me had a hole in it) and when I called in today to ask where my refund was, the woman on telephone said she sees on the computer that everything was returned. She couldn't answer why I wasn't refunded and then when I asked her what she has on the list as having been returned, it was a completely different list from what I returned. I asked to speak to a supervisor who couldn't figure out how to read my orders and return and became very obstinate. I want my money back.

I have been a customer for over 10 years. I placed an order for a jacket on October 26.! Needless to say I just received it today Friday December 18th. I previously called customer service to inquire why I have not received my jacket. When I ordered it, it said it was available for delivery. Then I was told it was on backorder. So when I did talk to someone in customer service. The supervisor informed me that if I wasn't happy in other words I could take my business somewhere else? Wow that is really poor customer service.! So I called back again and I asked to talk to a corporate manager and I was given the runaround. I was told that somebody would get back in touch with me and nobody ever did. To me it is pretty sad oh, that if you have a customer that is always ordered from you. Why would you want to lose them as a customer? Woman Within shame on you...! I have never been treated so bad in my life. You are my first priority when I placed all my orders for anything I needed to do with clothes. Make me sad that you train your customer service to be so mean and ignorant to the customers. Hanging up on a customer trying to find out information is very rude. I just hope you take your policy and I hope you change your customer services attitudes! It's sad if you lose customers because everybody's so rude that works for you...
A very unhappy customer

Well after being a former customer service rep and fired for finding fraudulent activity within the company they don't give a damn if you get the correct order or not they trick you into ordering then you sign up for a members reward program that charges you the site is setup for failure. They turned it around on me fired me for doing the right thing and I knew it was going to cost me dearly. I am now homeless they didn't pay me just threw me out the door if you are smart get your money back and don't order from any of them they taught me a valuable lesson don't order online you don't know what kind of hurt you are doing by giving them your credit bank and PP account information. They had me going by my government name and turned it on me when I got proof I didn't take nothing. Roam in is like roaming in your phone they get the reward they are crooks and I might be homeless but the longer I would have stayed with MCI Communications Clarus and that company that handles the claims and rewards the more damage I would have been blamed for. The only reason they fired me because I found out about them snooping in my phone the videos are public you can see on my Trey Haziq page and I am going to report all these sites that push them because they didn't have to fire me

I Just order from Women Within a few days ago. Never got a confirmation number or Tracking Number. Told i Would Get Free Shipping if i put in my email address and then charge for shipping anyway. So finally found their number this morning and talk to customer service who told me my order was being process so o told het since its being process and not ship then cancel my order but she said she couldn't because its being process. So i said processing and ship is two different things so i ask for a supervisor but never got a supervisor but instead she came back and said its now ship. Oh yeah do how convenient now after told it was being process so now i have to wait to receive my order then ship it back and then wait for my credit card to be refunded. Wish i had read the reviews before ordering from this company but lesson learn. So now waiting on my order... unsatified customer... people check out reviews first... good and bad

I ordered 4 shirts, 2 came, then one more came that was a different color than I ordered, I called and they told me to send it back. There was no label to send it back and I asked for her to email one and she said she could not. I was not going to use my money to mail back their mistake. She then said they did not charge me so just keep it. Gave it to a neighbor and then they charged me for it. They said unless I returned it I could not get the last shirt I ordered, which I also paid for. I spoke with a regular person, a supervisor and a person above the supervisor and was not helped at all. They are making me pay for 2 of their mistakes. Don't buy from this company because you will pay for their mistakes.

1. I have been waiting a month for a refund.
2. When you call, nobody answers the phone.
3. The "account" information online is all messed up; it shows only one of my three orders, and does not show my return, even though I received an email verifying that the return had been processed.
4. Even though I type in my full address, the shipping labels they generate has only my name, the street name and city - not the numeric part of the address - which causes all kinds of shipping confusion.
5. The time from when the order is placed to when it ships is far, far too long.
They have good prices, but this is ridiculous.

I purchased a garment back in September. I did not realize the item was sewn with the unfinished edges on the outside of the sleeves near the shoulder. The weather was still warm and did not look to wear the long sleeves til this point. I wanted to wash the item before wearing when I noticed the poor craftsmanship. I CALLED THE COMPANY WHO REFUSED TO TAKE IT BACK BECAUSE IT WAS A DAY OVER THE RETURN POLICY. Sorry but this was poor quality not just a return. They should have taken it back. I have not been happy with the quality that has been coming from this company lately. I HAVE RETURNED MANY ITEMS RECENTLY AND WILL NOT PURCHASE FROM THEM AGAIN.

I agree with other reviewers, I wish I could give negative stars. I ordered a garment described as pants but received a heavy garment listed as jeans on the package. I used WW's return slip and chose the e-gift card option for a full refund. They credited my Amazon account instead, minus a $9.99+7% tax restocking fee. When I contacted them, I was told that the e-gift card option was not available for purchases from "Woman Within on Amazon" and that I should have read the return policy. Since I have ordered from their catalog in the past, it didn't occur to me that the return policy might be different if you bought from their site on Amazon. Had I known they would take half of my money, I would have donated the garment to Goodwill rather than return it.

I placed 2 large orders almost a week ago, and paid for the expedited 1 day shipping, because all our clothes were destroyed in a flood. They cancelled the order because I used more than 10 gift cards. Nowhere on the website, in the FAQs or terms, does it say that you cannot do this. If it is not allowed, then the checkout cart should be coded to not allow it. Their solution is I can reorder in smaller orders. However, now the sale is over, so it will cost $500-600 more for our order. Some of the items are now out of stock or gone forever. And they also told me the money would be back on the gift cards within 3 days, but guess what? It's still not there... Customer Service at this company is literally the worst I have ever encountered. If this had happened in one of my companies, I would have offered to redo the orders into smaller ones for the customer immediately, and price adjust everything for them, and then sent it out for overnight shipping asap. They couldn't even offer a promo code that might help bring down some of the extra cost. I am returning the gift cards as soon as they reload and will never be shopping here again. I will also be letting everyone I just recommended to them know my experience, and suggest they don't support this company after all. I will also be changing my review of them on the multiple social media accounts I run. They might not care if one customer leaves, but if hundreds never support them again, it will start to add up.