WomanWithinReviews 786

I've spent thousands with this company over the years. The products usually cost a bit more, but the quality always made it worth it. I bought a robe at Christmas that came apart first wash. It was my first poor quality from them. On May 2, I ordered a complete outfit. After weeks of not receiving it I started inquiring. They keep trying to tell me it was delivered on April 6! They INSIST this is accurate and don't seem to understand why it could not have been delivered a month before the order was placed! I can't tell if they're incompetent, apathetic, or just plain stupid. I've turned it over to my financial institution and I will NEVER spend another penny with any Full Beauty brand!

I have been ordering from Woman Within for several years and recently opened a Woman Within and a Full Beauty account, I placed an order for a pair of shoes needed for an event and after two weeks checked the status and found my order had not even been processed yet. I called customer service and asked to cancel the order and was informed this wasnt possible. The shipping costs that they charge compared to other companies is ridiculous so the fact they they wouldn't cancel the order so I wouldn't incur this cost was unacceptable. Not to mention the additional cost to return. I asked to speak with a supervisor and was placed on hold for 20 minutes at which time I was asked to call back. I said No I would like to close both of my accounts then and was transferred to another dept to do so. Again I was asked the reason for my cancellation but no alternative solution was offered, so i closed both accounts.
PENNY WISE AND DOLLAR FOOLISH. Shopping is my thing and the amount of future revenue they've lost is ridiculous so very foolish on their part.

I will never order from any of their umpteen companies ever again

They advertise numerous prints and colors of a sleeveless print lounger, priced from $19.99. Click on that design and what do you find? A line of different colors and prints -- priced from $29.99 to $34.99. Only one size of one print comes in at the advertised $19.99 -- apparently a size and/or print they either can't sell or are nearly out of. But that $19.99... boy, they really emphasize that price. I've also found that a sale price one day disappears in no time. Shame on them.

I ordered may 9 th and now we are June 3 and nothing has shipped. They refuse to let you cancel your order and they refuse to ship the product. They said at the earliest I'll get my order June 22nd and then I'll have to battle for another month to return the items as there site said 8-12 days shipping. This place is ridiculous I talked to my mom who said they were like this Pre covid as well. She ordered in early November before covid and things didn't arrive until January next year. Just don't do it unless you have any to wait months to receive your items. By the time I receive my bathing suit half the summer will be gone and I already had to buy one from somewhere else smh.

I have previously ordered clothing from Woman Within and was pleased with the quality & fit of the items I ordered. However, shipping seemed to take a long time & not all items were shipped at the same time. I waited about 6 weeks for one item last summer. This May 16th, I placed an order for 10 items. As of today, June 2nd, nothing has been received, in fact, nothing has been shipped. When I tried the Chat, all I got was answers to common questions, the answer being that they are experiencing shipping delays. Yep, I'd say 16 days for all these pieces is certainly a delay. I called customer service and none of their telephone tree options actually connect you with a person. After 4 calls, I selected the order option. I was quickly connected to a customer service rep who was nice, checked on the order, and said it would be shipped with an estimated delivery date of June 8th. That is 3 weeks plus from when I placed the order. Totally unacceptable especially when I'm paying for shipping, unlike most other companies. If this order arrives within a day or two of the expected delivery, I will keep it, but if it doesn't, I will cancel it. I will not be ordering from Woman Within again. This is totally unacceptable service. Don't bother ordering from them.

I placed an order and did not get an email confirmation so I placed the order again. I didn't receive aconfirmation. I placed a third order and did not receive an email confirmation. Deliveries from three different orders can to together on the 17th than had the shipping date. I placed an order and billed me twice. It took me 16 calls to finely figure out want to do. Don't buy the Palm Beach jewelry it is cheaply made and over priced. The customer service is not in the loop. Just stay away.

Quick to take your money but your purchase takes FOREVER to arrive. You don't receive any type of updates as to where they are in the process with your purchase. Emails come daily and they are overwhelming. Why would I buy additional items if I have not received the first one. Customer Service individuals are nice but scripted. They all say the exact same thing when you call. WON'T DO IT AGAIN."

I made an order on May 16th and still haven't received my order. I was told I couldn't cancel even though it claims on my shipping details it is processing. I'm so frustrated at this point. Their customer service is out of the Philippines, which explains why it is difficult to speak to someone when the phone conversation is getting cut off. DO NOT ORDER FROM THEM. I ordered their products from Amazon and for some reason I had no issue but Amazon backs their customers.

Today is the 1st of June, my order was placed the 19th of May. My order has still not shipped. I wanted to cancel my order. Once you place an order your order goes into "In Process) status. All three people I talked to said it could not be cancelled because it was "In Process." It's been in that status since day 1. So you cannot cancel and order. Back up of orders is what all three claim. I had to continually request to be bumped up to someone in status. Of the three people I spoke to, two definitely did not have a good grasp of the English language, and the third one claimed to be an American in El Paso. Now, I have to wait to get a phone call back from someone higher up. The numbers and ways to talk to someone are part of a great search on line. This has happened before as I have ordered before. I do not care now if I go naked, I will not order from them again. Hello... Huntsville Tent and Awning, here I come!

I ordered 2 items on 10/20/2020, today is 5/30/2021 and they have not arrived. Also ordered a skirt on 3/28/201 the status says "shipped" but there is no tracking number or estimated delivery. Had I known delivery was so vague and long, I would not have ordered, despite the sale prices.

This company is the worst company to deal with. I received the wrong size garment and it had no paperwork. I tried to cancel this orders by email, I tried to call and couldn't get through, a month earlier but no they couldn't cancel it. I called when I received it because they sent the wrong size they ask for an invoice number can't give them one because they sent no paperwork. I got shuffled around to two different people the guy said they can email a return label but can't send one. I don't have a printer. He said well you have an email. I order everything on my phone not a computer. I asked to talk to a supervisor. The supervisor said they don't send paperwork with single shipped items. So how was I supposed to have an invoice number if they don't send paperwork! So they told me to pay to send it back. I said no and said they should send me one. The lady said I already went over this with you and won't go over this again with you! Worst company ever and will never order from them again! I didn't want to give them any stars but they make you give them at least one! This company is not worth any stars!

I placed my order on May 1st, 2021. I called customer service (on hold for 30 min. Then I spent another 1 1/2 hours on hold for a supervisor) two weeks after because it said it was still not shipped. They said I was expected to receive my order by May 23rd. It came and went. I called customer service again. They refused to let me speak to a supervisor. Assured me that my order would ship out Monday. I hung up and called again. This time, I got a supervisor (supposedly and another hour wait time) who said the previous representatives lied to me as they have no way of knowing when something will ship. I asked to speak to the supervisor's supervisor. They refused and said we will have one call me back. To my surprise, the next day, one did call me back. He apologized for the representatives that had lied previously. He assured me that my order was due to ship out this past week. Here we are 30 days after placing the order. Order status currently: order not shipped. Like others, I order for Mother's Day and a birthday that have both came and went! I had to spend other money to buy alternative gifts as, like everyone else, they are holding my $229 while "processing." I may be a little more fortunate than others as I paid through paypal. If they don't ship within a certain amount of time, they cancel the order.

I placed an order on may 17 yet still no package when I called to switch my address since I bought these cloths for vacation they said we cant its processing well its been processing for 2 damn weeks if I don't get these cloths by the time i leave for vacation I will be demanding my money back why the hell should i have to buy the items twice because your company is unreliable all I want to know is where is my order

Customer service is a joke. I've had an order in for 3 weeks now and nothing has shipped. Customer service only gives a stock answer that you know is a lie. They won't even try to help. Steer clear of these folks!

I've ordered several things from this company over the years but this last year has been horrible. For in-stock items plan on at least one month to receive it but they will charge your credit card immediately, so they use your money for a good three weeks before shipping. Recently I waited a month for two shirts and when they finally arrived the items were not correct, they were capris instead! When I called they told me they wouldn't refund the shipping and would charge me another $9.99 to send them back! After some talking and re-explaining I was told they would give me a full refund and allow me to return the items without charging me, but I don't have much faith that's what will happen. Woman within has become a horrible company and I'm done ordering from them.

Same as lots of others have experienced. The company takes over a month to ship orders that are supposedly in stock. They are blaming the pandemic but it really seems they've over extended themselves with all the other companies they've added recently. I used to shop Catherine's regularly but will now be cancelling my card. I won't ship anywhere affiliated with them again.

Beware of this seller. I placed an order with this company and 30 minutes after I did I received a 50% off coupon. I was just struck since I had just placed an order for almost $200. I contacted the company immediately after I received the coupon and requested my order be canceled. They responded a week later and apologized but there was nothing they could do. I again responded to cancel the order and 10 days later I received another response they could not make any changes to my order since it was being processed. So I am waiting for my order so I can return it for a refund. Neither of my requests seemed to be within their ability. They would not cancel my order, and would not give me a credit for what the coupon would have been. I will never shop with them or any of their affiliated sites. Don't buy from these people.

They debited my checking account twice for the same item and when I called customer service I got such a runaround it made my head spin! I finally just gave up but I will NEVER buy from them again!

I shipped an item for return 4/23/21, using WW return label. Tracking shows item received 4/26/221. Woman Within requires 3 weeks to process refund. By May 14 and again May 24, customer service still claims warehouse has not received package. I have ordered from Woman Within for a number of years, occasionally needing to return or exchange something, with no problems. Customer service reps are patient but offer no help in resolving this. Covid delays are the excuse being used. Since tracking shows item has been received, someone should be able to electronically enter the return info and refund to my card. I will not be using or recommending Women Within to anyone. Also, the quality of fabrics being used for cotton tee shirts is now thin and flimsy. Gone are the days of good quality choices for these products.