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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Allean M.
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Items received incomplete or by received. No help to solve issues False ads. It took several months of asking for help to be strong alone with no solutions and then be told your item was shipped as ordered

Date of experience: July 10, 2020
Wish C. Wish Rep
over a year old

Hi Allean. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
0 helpful votes
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Never ever ever ever use this company - they are fraudulent and use false advertising. They say items cost a specific amount of money but then add ridiculously inflated shipping rates and duplicate per item bought from the same store in an effort to say costs are low. If you try to dispute or request a refund - their customer service is dismal and they will say openly that they duplicate shipping costs to falsely advertise low prices but they will not actually address your concerns or prove any refunds without a very long and tiresome fight. Their mission is to ask the same question so many times and not address concerns in the hope that people will give up and stop requesting refunds for duplicated shipping costs or items not received. Stay away from this fraudulent company.

Date of experience: July 10, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Not value for money
July 10, 2020

I ordered 8 flickering flame lights which I thought where large like some I already had there was no size on them
I have tried to contact wish to no avail so very disappointed in their service and their product it cost me £38 for the 8 lights I could have got them got £16 in Liverpool where I live would not recommend as don't know how to return goods etc

Date of experience: July 10, 2020
Wish C. Wish Rep
over a year old

Hi Sandra. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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Thieves of time
July 10, 2020

I am waiting for 15 orders that was place in March and April... it is now July! There is no full refund either, only partial. I am disappointed,

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Kobk. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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Thieves
July 10, 2020

Will NEVER order from these lying shady thieves ever again. Placed 3 different orders months ago and they took my money and still have not received one order and they still have my money. And this was before the Covid bs excuse they're using now to steal ur money. Done with Wish for good. Hence their name Wish. You Wish you will get what u paid for. Instead I get nothing and they won't let u cancel or refund ur money. A bunch of frauds if u ask me. Go elsewhere trust me less of a hassle with these asinine fools.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

We're here to help, Kendra! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Indiana
1 review
0 helpful votes
Follow T S.
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SCAM!
July 10, 2020

Ordered product to receive by May 27. Did not receive it and they said I had to wait until July 1st to ask for a refund. I asked for a refund July 2nd and they would only refund the shipping and I had to wait until July 31st to get refunded the product price which would be issued August 15th. How is this legal!

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow Mel H.
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My item is a month and a half late. But the automated customer service "chat" refunded the shipping charge and suggests following up in a few weeks for a full refund if I still haven't received it.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Mel. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
Follow Jessica T.
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Don't bother wasting your time! I have had multiple times that an order never shows up or comes broken and then because it took so long, they won't do anything about it. No tracking updates are sent so you have to constantly log in to try to find out where your products are. I had an order charged to my card that was not mine and they refused to issue a refund. They told me that it was shipped so I couldn't do anything about it. When I continued to contact them further about it they just sent replies with no words, basically just ignoring me. I have no recourse and was basically told too bad.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Jessica. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
Follow Alfredo S.
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They Show the Product and even give you a date of delivery, then they take your money and a week later they notify you they don't have it! Then they take your money with ALL kinds of excuses and NEVER send your money back... they have NO telephone Service, a stupid Robo Computer just writes nonsense and NO Service! Listen to me and Buy only AMAZON... i got the product in ONE day!
This Company is so BAD should have been Shut down by The California Bussiness B. On illegal Consumer Practices... ill give them 0 Stars.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Alfredo. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Tammy R.
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Getting more and more discouraged from using the Wish app. So disappointed about so many things... I deleted the app for nearly a year. Although they made some good improvements a year ago, customer service deserves no stars. The way the app works itself, needs improvement and should be made priority... delivery time and contacting customer service has always been an issue.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

We're here to help, Tammy! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow e b.
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Never arrives on time! Horrible service! Doesn't pay.
I ordered something... yes it was cheaper... but the arrival date kept on pushing off!

What a headache!

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Capital B. S
July 9, 2020

Been waiting 2 months and still nothing the delivery date keeps changing buy the time i et my order summer will be over

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Cara. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
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On May 19 I placed 2 orders with wish.com. At the time of the order, they said delivery would be 7-10 days. I have still not received the orders and it's almost 2 months later. I get occasional emails giving a new delivery date and that passes. The last one says to expect delivery on July 12. Given it's July 9 and the order tracking still shows it in China there is no it can arrive by jul12. I think this site scams you into to buying items and then they continually give you new updates for delivery that have no basis in fact. There is no way to contact them directly on the website - they have this automated robot chat that is of no help. I'm sure if you contact them they will give you a new delivery date but as with the others this be fake.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Phil. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Loretta F.
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Rip off artists
July 9, 2020

This is the worst company. Keep your money and shop in s store. Never got my delivery. No chance of getting a hold of the company either.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Loretta. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Failed to Deliver
July 9, 2020

Ordered a clock mechanism 2 months ago. Still waiting contacted wish 3 times, told item is on its way each time. Asked for refund, told cannot give refund while item is being shipped. Will still be waiting nxt Xmas. Wish wish would do one.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

We're here to help, David! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
7 helpful votes
Follow Ian L.
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Terrible service. I ordered some trainers, not at the headline price but at a much higher one when I clicked through. Had to buy a watch I didn't want to get even this secondary "discount" price. Estimated delivery date passed THREE TIMES (each spaced out by a month) and Wish then automatically refunded without asking me. They couldn't explain where the item I ordered was, or why it hadn't arrived.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

Hi Ian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

District of Columbia
1 review
0 helpful votes
Follow Ggddf T.
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They continue to just push out the estimate for delivery. Their tracking has shown no movement of the item for weeks. Refuse to refund because item is within delivery estimate, which they continue to change.

Date of experience: July 9, 2020
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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Awful
July 9, 2020

Item took months to arrive. When it arrived it was the wrong size. Customer support was beyond awful. They spent days arguing they had fulfilled the order correctly despite me supplying photos of the item and their confirmation email, both with different sizes. Just avoid.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Suzanne. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Gary S.
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I bought many things from Wish. At first I figured it's cheaper and worth a LITTLE wait time. Now
The wait is forever and no
Item and in the end they gave me one full refund and another partial for a wait time of MONTHS!

Don't order from WISH! It's not
Worth it at all and I sincerely "wish" it were.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Gary. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
1 helpful vote
Follow Disgruntled R.
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The items are dirt cheap; should your item ever even arrive, it will take between 8-12 weeks. The estimated delivery times they issue are all falsehoods. They seem to be an arbitrary date pulled up to pacify customers with no real basis. Shipping is also an arm and a leg, too. I'd recommend ordering something from Amazon for maybe some 15%-30% extra, and just getting your item within a week or two, as opposed to spending up to 3 months, waiting to see if your order from Wish will ever get delivered.
Another issue I don't like is that there's no way to cancel or get a refund after an item has already shipped, unlike with Amazon.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Disgruntled. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!