WishReviews 8,278

Cheap Chinese crap that took 2.5 months to arrive. Customer service is run by computer-generated responses that provide no useful information and you very quickly exhaust their inventory of canned responses. They pushed back the estimated delivery date for one month in order to avoid cancellation of my order that was "in transit". Customer service representative will ask you to wait until 30 days after the estimated delivery date to request a refund when the website states that refund requests must be made within 30 days of the estimated delivery date. I suppose this is one method to avoid processing refunds. I can't decide if it's fraud or complete ignorance. I would try to return this crap product, but I'm sick of these people and it would probably be faster to bury it in the backyard and wait for it to decompose.

I have ordered in the past and have received items within the time frame indicated which was 2 weeks to a month. Now, due to pandemic, their delivery times indicated are all wrong and there is no phone # or email address to get more information. Automated system 1st stated that delivery was June 11, (order made on 4/30), I was ok with that and then changed to June 29, now stating that is tentative to be August 7th. That means 3.5 months since I ordered, not acceptable. I ended buying the same item at a local store. If I had known that would have taken more than 1 month I would not have ordered it. Now they refuse to cancel and credit my account. BAD CUSTOMER SERVICE.

I ordered and paid for three items, one which was a guarantee delivery date of two weeks. I ordered these items in may, They changed the delivery date on me 6 times and always the day before it is to arrive, the last change now is set for Oct! Thats 6 months of them having my money and me not having the merchandise, I have repeatedly asked for my money back in full, 6 months isa ridiculous wait time for anything, everyone else I order from. All over the world seems to have no problem. This can not be legal, Ive got to speak to a lawyer on this company

I ordered 14 bandanas 12 in 1 order and 2 in separate order. After repeated messages sent to them thay lost my account number, lost my order, no phones to complain to, support teams (what a joke) no one seems to know whats going on. After 2 1/2 months 3 bandanas arrived in 2 separate envelops stating untracked all in chinese no invoice to note i texted inquiry and still no response they are quick to get my money. Their tracking company couldnt verify my tracking order. They should never be able to do business in US

My daughter frequently ordered from Wish.com. At the beginning of May, her wish.com account was hacked and 2 orders were sent to Russia. These charges were the only fraudulent charges on our credit card statement. We immediately cancelled our credit card.

Tried to call the customer service phone number *******172) and received a message that they do not offer phone support. I then proceeded to email the company, which I did at least 20 times. I also requested a phone call back. Providing my phone # three times and received no response.
Every time I received an email response in which I was asked to provide the account # and both order #'s, which I did. After numerous days without a response, I sent another email only to receive an email stating that due to the due to the sensitive nature "we will have to redirect your concern to the appropriate team at Wish". Again, no response! After sending another email, the cycle begins all over again with them requesting all the info, once again! This continued on with 5 or 6 additional cycles, which again elicited no resolution.

On June 30th, I received an email stating that they could not provide me with a refund because they received notice that the charge card company had disputed the charges. If they had not received notice from the bank, this cycle would have continued indefinitely!

On July 6th, I received another email stating that there are no blocks on my daughters account and she can order again!

After almost 2 months, numerous emails with no results, hours of work and endless amount of frustration, I received absolutely no resolution from the Wish company! And... no refund!

I ordered some nitrile gloves on May 9th. The gloves were supposed to be delivered in approximately 30 days. When the gloves did not arrived, I requested a refund, and was told that the delivery date had been pushed back to June 16th. When the gloves did not arrive, I was informed that the delivery date had been pushed back to July 6th. When the gloves did not arrive by July 6th, I filed a request for a refund through the web site. I was told that they were going to refund the SHIPPING COSTS ONLY, and that I would now have to wait until AUG 5th to receive the rest of my money. These people are nothing but a bunch of crooks, who prey upon honest, hard working people like myself. Do NOT... under ANY circumstance order ANYTHING from these thieves.