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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Caroline L.
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Takes forever
July 11, 2020

So I ordered off wish like three months ago and I still haven't gotten anything I ordered, it keeps estimating how long it will take then every month the date gets pushed back another month at this rate I'm only gonna get what I ordered in 2021

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Caroline. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Germany
1 review
0 helpful votes
Follow DONNA L.
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Now this site takes at least 2 months delivery and they give you date but then change it for 2 more months. My scarf I ordered may 4th I got july 9th. I'm never ordering from them ever ever again. Nice stuff but you wait too long. Not worth it.

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Donna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
2 reviews
0 helpful votes
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Wish sells crap
July 11, 2020

I ordered a puzzle that took over two months to arrive. It came in a cheap box that was totally crumpled on arrival. The puzzle pieces were so cheap and thin they would not even stay together. The paper backing was not cut correctly so it made working on the puzzle much harder. Trying to return this junk was not easy; the site is not user friendly. Stick with Amazon. They make it so simple.

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Bob. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Jersey
1 review
0 helpful votes
Follow Santasia M.
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Never again
July 11, 2020

I ordered two items may 21st and still haven't received either and every time the arrive date gets here they change it on top of that they won't let me cancel the items to give me a full refund. You can't even talk to anyone just a automated system!

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Santasia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow John D.
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I ordered many items in early June, 2020. It's now July 11th, 2020, and no items. So I checked my order list at Wish's website and it shows the expected delivery date is September 25th, 2020. This is not reasonable and if I knew this upfront, I would NEVER have ordered. So do not order from Wish.

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi John. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
1 helpful vote
Follow Chris K.
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Lied about shipping dates. Repeated emails are responded to with links to the tracking information which I had from day one. Just round and round. Frustrating. Will never order from again. Learn from my mistake. Avoid like the plague. Run, run! Leave me. Save yourself!

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Chris. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
Follow suzanne m.
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Scam
July 11, 2020

Dont buy from wish you pay but never get the goods no customer service or refund lost my money. Waited months and months but stuff never arrived absolute con.

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Suzanne. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
0 helpful votes
Follow Saraf K.
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Wish is the worst. They have terrible customer service; they are not the least helpful and not at all apologetic for their mistakes. The ads do not mention delivery time before your order is confirmed and dispatched and it's too late to cancel. This gets even worse when they don't even stick to the delivery time provided after order confirmation; instead keep postponing the date again and again and then some more. So basically I paid 18 AUD shipping fee for a 4 month delivery time because I thought it would get delivered much sooner for such a high shipping fee instead it's taking longer than free shipping or low cost shipping by any other company like Ali Express or Shein. I ordered winter jackets and boots and by the time I will receive my products, winter will be over in Sydney. The customer support was utterly useless, rude and unhelpful when I wanted to cancel my orders and asked for a refund. So save yourself some time, money and headache and never shop using Wish.

Date of experience: July 11, 2020
Wish C. — Wish Rep
over a year old

Hi Saraf. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Georgia
1 review
0 helpful votes
Follow Ty B.
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This company is the worst false advertising and the quality of there Product suck its a scam dont waste your time

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Joey W.
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Placed order May 31st, Wish says order will arrive July 3rd. Now they say not till September 8th. Will not be ordering from this site again. If your smart, you won't either. Their trying to blame the order delay on COVID-19. All my other packages from other companies arrive by delivery dates, no excuses. Wish has been a bad shopping experience.

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Joey. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Dakota
1 review
1 helpful vote
Follow Sharon H.
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I had continually reached out to WISH multiple times for several months regarding 2 items that I ordered and never received. Every WISH reply was from a different representative providing the same generic robot response. I would then have to explain the same problems/issue ALL over again. Only to receive replies that NEVER addressed my issue; they never "answered" any of my questions! There is no active phone number, and no one offered to speak with me even when I asked. It is extremely aggravating to have received such poor customer service and to be told that nothing can be done about me not recieving my order... I was told, and I quote,. "better luck" with my next order. So,. Be aware that if you do not receive your order,... you very well may be "out of luck" but certainly out of your $

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Sharon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
Follow Acho K.
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Do not go on cheap, Wish does not have control, fake items 3 to never month receive items, each item review, rcvd early not saying quality and uses. Look how they charged items+shipping then Tax, mean they making by Tax to,,, wooow

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Acho! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Michigan
1 review
0 helpful votes
Follow Walter L.
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I have 2 items lost in the wind. I have 1 that left US customs on May 23. Just today July 10 they are blaming international shipping and the virus. It's in the states and they think I'm an idiot. I have asked for refunds now for over 2 weeks and got a partial and BS. Do not shop with them. You'll hate them and then yourself for not listening.

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Walter. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Maine
1 review
0 helpful votes
Follow Stanley D.
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I have been ordering from Wish for some time now and quite honestly am sick and tired of there bul$#*!... You can't talk with a live representative, items that I have received from Wish for the most part where broke or not what they claimed to be in there advertising, either to small or not at all what they claim it to be, for example, I ordered a 4000watt inverter for my motor homes solar power. It claimed to be able to run anything 4000watt or less... What I received was a piece of junk that was about 6 inches long, 4 inches wide that had all it could do to run an LED light bulb... So needless to say I am sick and tired of with and am quite done and over them... They can keep their junk and their cheap prices.

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Stanley. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
2 reviews
0 helpful votes
Follow Teri R.
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Seriously, I ordered 5 items not realizing all five items would come from different companies all located in CHINA. WTH. My orders were all placed on June 15th, 2020 and upon receiving email notices it seemed like everything was fine. Until I checked their status and found out delivery would be between Sept. - Oct. Of 2020. That's right 4 to 5 months shipping. One item, nail polish, cost $3.00 bucks and will arrive in 4 months. This is crazy. Had I known that shipping would be 4 to 5 months, I would have NEVER purchase from the Company again. NO WAY!

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Teri. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
1 helpful vote
Follow PS F.
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Scam?!... BIG TIME!
July 10, 2020

Wish is a scam. The good reviews are false(how they get you). You will never get your stuff, if you do it will take months. Most of all their customer service is nonexistent, I would say horrible but there literally no CS, just robots, automated systems and replies! They can switch your delivery date so they never have to give refunds. DO NOT TRUST WISH!

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
Follow Tom C.
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ON MAY 18TH I PLACED A ORDER FOR TWO NISSAN KEYRINGS. IT SAID I WOULD HAVE THE BY JUNE 10TH. AND THE HE END OF JUNE AND THEN JULY 12TH AND NOW AUGUST 16TH. NOTHING BUT A BIG SCAM!

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Tom. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Virginia
1 review
0 helpful votes
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All China goods
July 10, 2020

The price looks great but expect 4-8 weeks to receive it. Not worth the wait and they don' keep track of what's shipped and received

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
0 helpful votes
Follow Tracy M.
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I ordered three sink faucets on May 11. First, I was notified that I would receive my order at the end of May. Then I got an email that it would be in June. Then an email that it would be in July. Now I got an email that says August 19. Looking at shipping information, my merchandise is still in China. Meanwhile, I could not wait with my construction project and I had to purchase three sink faucets from Home Depot. Now I don't need these, but I want my $300 back. There is no way to contact wish.com. All you get is an automated attendant. AWFUL SERVICE SYSTEM. I have no idea how I will be able to get my money back, if and when I ever get my faucets. I will never use wish.com again.

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

Hi Tracy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Tennessee
1 review
0 helpful votes
Follow Gerald H.
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Took two months for me to receive one of 2 of my packages. The later arrived first. The first order is still in translation. They refunded my shipping and handling oh, but I still haven't received the package, in another place they tell me that they refunded the whole order. So I have no idea what's going on with my package. It's also hindered plans that I have.

Date of experience: July 10, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Gerald! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.