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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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No refund
September 26, 2020

I ordered items from Wish by mistake. Within a couple of minutes I canceled order. They took my money and never gave me a refund. I have sent info over and over, they say they refunded and to check my bank. I have done so and over 2 months later have still not received my refund. I cannot send pictures as I canceled the order.

Date of experience: September 26, 2020
Wish C. — Wish Rep
over a year old

Hi Patricia. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
0 helpful votes
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Only headaches
September 26, 2020

Please do not use them and do not use PayPal. Simply stay away whatever you do. Just not worth it at all. You will get ripped off if you use

Date of experience: September 26, 2020
Wish C. — Wish Rep
over a year old

Hi Nancy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
6 helpful votes
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Don't bother!
September 26, 2020

Order says delivered so wish won't refund me but item has not been delivered! No help whatsoever, save your money, most of it is cheap junk that doesn't last 5 minutes. Items very often described as free until you put in your size for clothing then the prices change on anything over an extra small size to stupid prices.

Date of experience: September 26, 2020
Wish C. — Wish Rep
over a year old

Hi Michelle. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
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Poor customer service
September 26, 2020

I ordered a blanket as a birthday present for my daughter. I received the wrong blanket. I followed the procedure on Wish to report the problem. I uploaded pictures as requested by Lovely May the customer service agent. That was the last I heard. I have contacted Wish four more time and still nothing. I get the automated chat assistant that says someone will get back to me in 2-3 days. Nothing happens after the automated chat. No updated, I don't know if anything is being done. I am in the process of disputing the charge with my credit card company.

Good bye Wish.com

Date of experience: September 26, 2020
Wish C. — Wish Rep
over a year old

Hi Rob. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
2 reviews
20 helpful votes
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Avoid
September 26, 2020

Just don't ever buy anything from Wish, because they will TAKE OVER YOUR LIFE with emails. Constant. Doesn't matter if you unsubscribe, or complain or reason with them. Be warned.

Date of experience: September 26, 2020
Wish C. — Wish Rep
over a year old

Hi there. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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I bought trainers 2 pairs
September 26, 2020

I bought these trainers. I have been a size 8 since I was a kid. I even checked wish sizes before buying. I put them on and they are no size 8. Clearly size 7 but I was just told the size is right and pretty much tough. Thing is I have ordered another pair same day still waiting and a pile of clothes. Like I said checking the Wish sizes first. I don't know what will come but be ready to be told the size you ordered was right even if they are certainly not.
This will be the last time once bitten and all that. Please think twice before buying from Wish or order sizes far bigger and then I wouldn't trust them now.
Not happy never again.
Wish is a rip off.

Date of experience: September 26, 2020
Wish C. — Wish Rep
over a year old

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
6 reviews
14 helpful votes
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Wish.com is filled with thievs
September 26, 2020
Updated review

Well it is September 25th I rode in to talk to somebody and was told that the 22nd was the longest that I could go to doctor somebody about the refund on this period so wish has screwed me out of over $32 I will never shop with wish.com again if you want to keep your hard earn money in your pocket my suggestion tell wish.com to take a long walk off a short pier

Date of experience: September 25, 2020
Wish C. — Wish Rep
over a year old

Hi Rick. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.


I purchased 2 items from the same seller, the seller said that he had sent my expensive item that he had put a tracking number on, but in the package was the cheaper of the 2 items that was junk in itself. I have been arguing with wish moderators for 3 weeks and sent them two pictures that showed everything they needed to find in my favor and yet they still want more pictures and I'm still arguing with them to get my money back. Yes wish has some awesome items at very cheap prices, but remember this, you may not even get those prices or your items. This website is at best a scamming website

Date of experience: September 8, 2020
Canada
1 review
0 helpful votes
Follow nilgoon s.
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You cannot get a refund until you send pictures to show something is wrong with the product. I purchase some cabinet LED lightings and did npt like the quality of the product and still negotiating the refund process. The customer service keep asking for a picture of the deficit item and I keep saying there is nothing that I can send a photo of. I just do not like oit and wanted to return this. Unbelievable! They just get your money and no return no refund

Date of experience: September 25, 2020
Wish C. — Wish Rep
over a year old

Hi Nilgoon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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First things were just bad but then things stopped coming and they won't give money back! Rip off from China am I surprised NO! They miss advertise and then lie saying tracking says you got things! Just cause it made it to US A dosen't countit didn' t make it to address!

Date of experience: September 25, 2020
Wish C. — Wish Rep
over a year old

Hi Kim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Poland
1 review
0 helpful votes
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Cheaters and thieves!
September 25, 2020

I've never received my order, tracking package number is fake and there is no possibility to contact client service!
Absolutely horrible experience!
Definitely not recommended to buy anything from wish

Date of experience: September 25, 2020
Wish C. — Wish Rep
over a year old

Hi Erick. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
2 helpful votes
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Customer Service?
September 25, 2020

By way of they're response to my email, it takes 3 days just to respond!
They... sent me a link to my order tracking number... after using link THEY sent, they're page stated: "No such tracking number found.
Two weeks ago I ordered two simple automotive relays they're responce, I'm to wait 6 more weeks.
No refund available. As order has been shipped (?)... but no existing tracking number?.
The day after I placed order. My email was spammed with sale items from them... at least 7 emails...
I had to block them.
I'd be happy to redirect these above mentioned emails, to anyone who claims their support teams are efficient.

Date of experience: September 25, 2020
Wish C. — Wish Rep
over a year old

Hi Tom. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Indiana
1 review
1 helpful vote
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I actually gave them way too many chances - maybe 8-9 items, total. I have received exactly 3. One was correct; not particularly good quality, but within expectations - it took 2months longer than they said AFTER I paid for express shipping. Same thing with another order - and what finally arrived was junk. And the "Actual leather" shoulder bag was a mm thin piece of 'pleather' Total garbage. Currently trying for refund on item they kept delaying arrival date - THEN told me it's TOO LATE for a refund. Personally,, I think they should be shut down!

Date of experience: September 24, 2020
Wish C. — Wish Rep
over a year old

Hi Kris. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ireland
1 review
2 helpful votes
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Don't buy from wish
September 23, 2020

Don't buy from this website it took 5 months for my stuff to get delivered and it all came broken and some didn't even come

Date of experience: September 23, 2020
Wish C. — Wish Rep
over a year old

Hi Lily. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
1 helpful vote
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I thought i will be saving on wish I placed an order and the total shipping was even more than the items! I then compared the pricing with amazon after shipping and it was only $0.48 less! Totally doesn't pay to exchange good quality and fast shipping over horrible stuff and shipping that takes some times more than three months for just forty-eight cents. I really don't recommend it.

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi Dan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Michael L.
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I was expecting it to be shipped from China, but actually shipped from u. K. They sent me a baby ear thermometer worth a buck instead. Complete waste of time. I'm done with wish.com. BUY LOCAL!

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
1 helpful vote
Follow M K.
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Shipping is a rip off!
September 22, 2020

I wanted to order several small earrings from the same seller but they do NOT combine shipping and the reason the price is so low is that shipping is not! Item purchase is $50 and shipping $50?! What a scam! Give me a break omg

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Kansas
1 review
1 helpful vote
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Prices
September 22, 2020

Why are your prices so different you price something when you add it it's always at least double or triple by the time you get it ordered and more after you had shipping I will stick to Amazon

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi George. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Washington
3 reviews
2 helpful votes
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China
September 22, 2020

I just want to warn the people about purchasing products from wish.com their products are garbage they have on their genuine 14 karat gold jewelry which is false it's fake costume jewelry plus all items that you purchased from wish.com are shipped from China where they have an incredible increase of the coronavirus I urge people please do not buy anything from wish.com once again all items are shipped from China where they have incredible increase of the Coronavirus you have been warned

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi Mark. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Africa
1 review
1 helpful vote
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THIEVES
September 22, 2020

Ordered items in May 2020, kept getting emails saying delivery delayed from 20 June > 20 July > 20 September 2020.

I still have not received it, but advised I do not qualify for a refund because the time has lapsed.

BUNCH OF THIEVES! AVOID!

Rather pay more and use takealot.com

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi Quintin. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
1 helpful vote
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Refused to refund my money
September 22, 2020

In June of 2020 I placed an order for 3 ponytailil baseball caps in various colors. Each month they extended out the delivery date. After 65 days I requested a refund. I was told I could NOT get a refund because the items shipped. The caps were NEVER DELIVERED. So they only refunded the shipping cost but did not refund the money paid for the caps. I was robbed without a gun!

Date of experience: September 22, 2020
Wish C. — Wish Rep
over a year old

Hi Nina. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.