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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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Warning
September 21, 2020

I ordered over 200.00 worth of items n they grabbed the money. Weeks later it says refunded. Well let me tell you, I got ripped off. Not a cent was returned n then they said it marked as fraud alert ect...! Only fraud committed was on their part! Just don't do it!

Date of experience: September 21, 2020
Wish C. — Wish Rep
over a year old

Hi Dee. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Minnesota
1 review
1 helpful vote
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"WISH" I had researched
September 21, 2020

Still waiting for order. I truly WISH I had researched to find that it all comes from China. Stick with Amazon. Do not use this "company".

Date of experience: September 21, 2020
Wish C. — Wish Rep
over a year old

Hi Jen. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
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Just found out that this company not only stole photos from a friend's handmade work but is also selling without her consent. This amazi g woman shares her patterns on her blog and sells her hats online. Then Wish steals from her! This is wrong!

Date of experience: September 21, 2020
Wish C. — Wish Rep
over a year old

Hi Lily. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Kentucky
1 review
1 helpful vote
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Most Items
September 21, 2020

Most items on this app are received damaged or broken. They are not properly shipped and if if the price is cheap the items are of no use if they are damaged. Trying to get them replaced is pointless. I would definitely NOT recommend this app or it's items. A bracelet broke when putting it own. A musical item was cracked when I received it. The toys I ordered came in damaged boxes. I have tried many times to make a favorable purchase u successfully.

Date of experience: September 21, 2020
Wish C. — Wish Rep
over a year old

Hi Janie. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
4 helpful votes
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This is a SCAM
September 20, 2020

When the offer item at cheap price, they play with delivery charges; at the end you pay more than others like AliExpress for the same item. Moreover, they use tactics for promo at 1$ if you are the first one to buy during the item, but you are never "the first one". They offer you loyalty promo each time you reach their site, but never get the top discount announced. Never able to talk to anyone; just notifications exchanges within 3-7 days elapse time in between.

Date of experience: September 20, 2020
Wish C. — Wish Rep
over a year old

Hi Christian. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
2 reviews
30 helpful votes
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Horrible Website
September 20, 2020

Very poor quality products, items always end up different or broken. One time they even mailed me a wrong item. Shipping time is always delayed. Sometime shipping fee is change when you enter payment section, be careful for that. Terrible return policy, after a few time refund they block my account for that.

Date of experience: September 20, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
1 review
1 helpful vote
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You will never speak to a human. You will not like the quality of clothing; we've not seen anything like it in the U.S. You will play, and lose, a computer game of words if you try to contact someone. All the while the owner gets richer.

Date of experience: September 20, 2020
Wish C. — Wish Rep
over a year old

Hi Rochelle. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Philippines
1 review
1 helpful vote
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NONE OF MY ORDERED WAS DELIVERED TO ME ASIDE FROM THAT THEY SAID THEY REFUNDED FOR THE MY OTHER ORDER BUT NOTHING REFLECTS ON MY BANK. MY BANK TOLD ME IHAVE NO PENDING REFUNDS FROM WISH BUT WISH IS TELLING ME THAT THEY REFUNDED IT. SUCH LIAR BASTARDS. WHAT A WASTE OF MONEY USING THIS. NO WONDER CAUSE ITS FROM CHINA

Date of experience: September 20, 2020
Wish C. — Wish Rep
over a year old

Hi Jess. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Nevada
5 reviews
1 helpful vote
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Bought a pair for the second time since the first never arrived, got my money back tried again, this time the delivery date kept being moved up, I dont believe the product was ever shipped. Ive stopped buying on the site, its just a Chinese scam, taking our money for products that they never ship. Beware its your loss and there gain.
Oh and try and get a refund... this is 4 months now
Keep clear

Date of experience: September 19, 2020
Wish C. — Wish Rep
over a year old

Hi Martin. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
1 review
1 helpful vote
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Thieves
September 20, 2020

Took my money then had no order review or confirmation of an order. Still fighting to get my money back. They have quit responding to my customer service demands of proof of order or money back. DON'T BUY FROM THEM! Liars and thieves. I

Date of experience: September 19, 2020
Wish C. — Wish Rep
over a year old

Hi Terri. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
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Delivery Problem or Scam
September 19, 2020

I've purchased a pair of shoes in March, 2020. It's been over 6 months now, I still haven't received my shoes yet. Every time I try to reach out to their customer service on the app, the answer seems responded by the artificial intelligence algorithm, not an actual person. It's a very frustrating situation that I am afraid if I ever got my shoes. Don't waste your money on Wish

Date of experience: September 19, 2020
Wish C. — Wish Rep
over a year old

Hi Sisi. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Finland
1 review
1 helpful vote
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Delivery problem
September 19, 2020

I ordered bicycle convention kit on the 4th of March 2020. Making my order wish promised, first you receive goods and then pay a bill. At first delivery date was at the beginning of April. I receive nothing. Then I requested what happened to my order. In email from wish was told, sorry delivery is late, new date is at the beginning of May.
The same continued in every month and so far I have not received my order, but bills started coming from Klarna bank, requesting me to pay the bill, of course I didn't pay for nothing. But bills continued to come and I refused to pay. Finally started coming bills where they threatened to my credit references. Then I was full of that case I conducted officials what to do. And sent very bitter letter to wish. Then they told they have compensated my payment, which actually I never paid, to wish cash, where I'm supposed to buy more goods. Now I try to transfer that money to my account and pay the original bill. This whole case has been so complicate and difficult, I've spent so much time and effort for nothing and tens of euro for telephone bills. I consider this company works on limit being scam or normal. I never will buy anything from that company.

Date of experience: September 18, 2020
Wish C. — Wish Rep
over a year old

Hi Eino. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

South Carolina
1 review
1 helpful vote
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Worst scam on the internet
September 19, 2020

Items seem cheap, but no matter how many things you order at one sitting, you pay a separate shipping charge for each item. SO. You will end up paying $12+ in shipping charges for every $8 item ordered. (EXAMPLE) Still waiting on 3 items ordered April this year. Wish website says ONTRACK FOR AUG 11 delivery. Hello, that was a month ago! Cust service is non-existent. They send you the same robotic message every time. Will NEVER waste my money on this Chinese junk again.

Date of experience: September 18, 2020
Wish C. — Wish Rep
over a year old

Hi Debbie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Illinois
1 review
1 helpful vote
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Professional sacmmers.
September 18, 2020

2nd time the order was not as described. Very deceptive. Wish can kiss my $#*!! They promise one thing after you waited a month or two. Then deliver some bull$#*! you've never ordered. One time they sent me a 1 inch bottle plastic bottle of air. This time sent me a two baby thermometers not infrared contactless type.

Date of experience: September 18, 2020
Wish C. — Wish Rep
over a year old

Hi DeAndre. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
2 helpful votes
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Pure junk!
September 18, 2020

Just received a FAKE Citizen watch, absolute junk. Would recommend to stay away from this site...! Fin garbage

Date of experience: September 17, 2020
Wish C. — Wish Rep
over a year old

Hi Bob. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
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I have purchased several items from them. Some have arrived but the ones I paid more than 50 CAD are missing. I feel the site is a scam after all

Date of experience: September 17, 2020
Wish C. — Wish Rep
over a year old

Hi Juan. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Oklahoma
1 review
2 helpful votes
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Scam Site
September 17, 2020

In short, you purchase items based on deceptive stock photos and false descriptions. You wait weeks to either not receive the item or receive a poor facsimile of what you thought you ordered. Of the three items you see in the picture, one was never received, one was broken, and the other poor quality. I don't recommend. If you buy, don't buy anything as a gift. You will be too embarrassed to give it. If you want to give away money find a nice charity.

Date of experience: September 17, 2020
Wish C. — Wish Rep
over a year old

Hi Jason. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
1 helpful vote
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Sent the wrong item
September 17, 2020

They sent me a watch worth $15 instead of a gaming monitor worth $495 they have continued to ignore my request for a refund from 27/08/2020 til now 17/09/2020 i sent emails and gone on the wish every day they send me auto responses which are useless and they pretend they will refund me but they never do i hate wish for what they have done i have tried to get a managers number but to no avail i will contact my bank soon to get a charge back

Date of experience: September 16, 2020
Wish C. — Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
1 review
1 helpful vote
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Ordered three rings
September 17, 2020

I ordered a three rings on a webpage called wish, the page is very hard to maneuver, not sure if some on purpose or not. Looking at different rings, changing ring sizes, item doesn't show up in the cart so I start over and the next day my acct charged 104$ and then when of course you can't speak to anyone, so I disputewith my bank and I figure out how to email someone one they want me to send them all the is numbers I was charged for, ummmm you should have that and the ids are over 15 digits long and I'm attempting to keep a thread for my bank... beware

Date of experience: September 16, 2020
Wish C. — Wish Rep
over a year old

Hi there. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Illinois
1 review
1 helpful vote
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No returns given
September 16, 2020

Beware of this site. If it seems too good to be true that's bc it is. They sold me a pool in March and told me after it would come by August 20th. They went back and forth requesting the same thing over and over and then denied a return. Bought a 15 ft pool that was 8 ft. Told me they could tell by the weight that it was correct and no refund was given. THESE PEOPLE ARE NOT HONORABLE. DO NOT BUY FROM THEM. Kathy OGrady

Date of experience: September 16, 2020
Wish C. — Wish Rep
over a year old

Hi Kathy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!