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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Save your money
September 16, 2020

I want my refund right now I've waited a long time and I feel disrespected. I'm sick and tired of waiting for my refund.
Esaiks

Date of experience: September 16, 2020
Wish C. Wish Rep
over a year old

Hi Elias. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
1 helpful vote
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Impossible to make a return
September 16, 2020

I ordered a headboard cover that took forever to get shipped to me. They originally refused to accept my return for this item as i misread due to odd sizing. The item was the wrong size (full) as a result and they didn't make a queen size cover. They then said my return was approved but I would have to pay shipping. I cut my losses and ran. The item was $45 & to return it would cost me $30. Never doing business again with this company. Returns are next to impossible and not overly impressed with their handling.

Date of experience: September 16, 2020
Wish C. Wish Rep
over a year old

Hi Camille. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
1 helpful vote
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WARNING... HUGE SCAMS... I ordered a $29.00 hat, in good faith. I got charged $38.00 in July 25,2020. They said it will be shipped on September 2nd. I finally contacted them a week after. Their Customer Service is a computer generated questionnaire. At the end they refunded me only $9.00. THEY ARE CROOKS.

Date of experience: September 16, 2020
Wish C. Wish Rep
over a year old

Hi Ave, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
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Scam
September 16, 2020

Read all of the reviews. You may have a good experience or two but they WILL screw you at some point. I've purchased things in the past I really liked, but they screwed me on a drone I paid $89 for 6 months ago. I never received it, they acknowledge it never came and then quit talking to me. No product, no refund and no help... STAY AWAY OR YOU'LL BE SCAMMED!

Date of experience: September 16, 2020
Wish C. Wish Rep
over a year old

Hi Michael. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Alabama
1 review
1 helpful vote
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Cracker jacks
September 16, 2020

You never know what you're going to get, some things are exactly what they show, but overall, you get so many that are not, and you pay way too much for the order, after shipping is included. I have stopped shopping with them because I have given away more money than I saved.

Date of experience: September 16, 2020
Wish C. Wish Rep
over a year old

Hi Rubye. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
1 helpful vote
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Crooks
September 16, 2020

I'm done. They are crooks. Their shipping is horrible. Rarely the item arrives as described. After one or two times complaing, apparently they block you.

Date of experience: September 15, 2020
Wish C. Wish Rep
over a year old

Hi Randy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
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No that is not good the charge me two times on a iPhone 11 pay 2 hundred something dollars two times changing the Dilivery date saying same way saying preparing to ship the same way I am not ordering anymore with them bunch a rip off and a scam

Date of experience: September 15, 2020
Wish C. Wish Rep
over a year old

Hi Faith. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
1 helpful vote
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Wish sux
September 15, 2020

I was told my order would arrive within 30 days it's been two months wish refused to refund my order but gave me wish credit instead so I placed another order for things that I didnt even want when half my order arrived it wasnt even what I ordered... WHAT A RIP OFF. EXTREMELY DISAPPOINTEF

Date of experience: September 15, 2020
Wish C. Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
1 helpful vote
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Scam
September 15, 2020

Wish showed a picture of a certain product and sends a totally different product. They did this to me and when contacting support it was a waste of time. I will never buy from wish again picture is what they advertised the black clamps are what they send and are only 6 inches long. A very horrible company.

Date of experience: September 15, 2020
Wish C. Wish Rep
over a year old

Hi Len. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
1 helpful vote
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Order
September 15, 2020

Worst Company of all Time. It took 4 Months to get One Item. I asked for a refund on the other 3. And they said its coming! Did Not.

Date of experience: September 15, 2020
Wish C. Wish Rep
over a year old

Hi Michael. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
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Absolutely disgraceful they are quick to take your money but refuse to refund you when your items are not delevered so far I am in dispute for 2 items that's in my country UK over month late one was dumped at a post office 30 emails and 25 constant messages i have sent on wish support agency still not resolved absolutely disgusting how they treat their customers of over 3 years getting refund which I will get after they make me wait another 2 weeks I been disputing this from beginning of August

Date of experience: September 15, 2020
Wish C. Wish Rep
over a year old

Hi Julie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

AE
1 review
1 helpful vote
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I'll never ever consider buying again from Wish, I have ordered about 23 items a month ago they have been shipped in less than 10 days. The delivery in UAE is by using Emirates Post which cost me ( 2.7 * the order cost"378 DHS") a big amount of money because they charge 31 AED for each delivery of each item since each of the items is collected in different times. Half of the items are to my liking while others are not that high quality but ˆ-ˆ acceptable. Overall, I think some items deserve buying but the process is hella expensive and isn't worth os my money and time.

Date of experience: September 14, 2020
Wish C. Wish Rep
over a year old

Hi Aqeel. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
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Very bad experiencecu
September 14, 2020

Quality is very bad and long delivery time. I will never shop again.the pictures look great, but they don't match the items at all.

Date of experience: September 14, 2020
Wish C. Wish Rep
over a year old

Hi Grace, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

AE
1 review
1 helpful vote
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Bad and very poor quality and they take big amount for shipment however they chose the cheapest shipment also they style alot of money when exchange from local currency to dollar customs support very bad and no one reply to you after style your money

Date of experience: September 14, 2020
Wish C. Wish Rep
over a year old

Hi Samira. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Brazil
1 review
0 helpful votes
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Bought in May and still waiting. They keep just postponing the delivering date. The most interesting is the transportation site shows the product has arrived at my city in June. So why the hell they don´t delivered it to me?

Date of experience: September 13, 2020
Wish C. Wish Rep
over a year old

Hi Martha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

North Carolina
1 review
0 helpful votes
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NO DELIVERY
September 14, 2020

I ORDERED A KNIFE IN APRIL 2020 AND NEVER RECEIVED IT IN SPITE OF NUMEROUS EMAILS ASSURANCES THAT IT WOULD ARRIVE IN 2 WEEKS OF SO. I WAS GIVEN A $7 CREDIT JULY 4 BUT ON SEPT 10 THE $7 WAS REAPPLIED TO MY CREDIT CARD. CAPITAL ONE CREDIT CARDS HAVE BEEN VERY HELPFUL BUT WISH.COM NEVER RETURNED MY MONEY, NEVER SENT THE KNIFE AND NEVER CREDITED MY ACCOUNT.

Date of experience: September 13, 2020
Wish C. Wish Rep
over a year old

Hi Thomas. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
1 helpful vote
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Shows $5 when search on Google and when ready to buy, it shows $19. The information displayed while searching in google is misleading. Wasting my time in sign up.

Date of experience: September 13, 2020
Wish C. Wish Rep
over a year old

Hi Kapilkumar. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Ohio
1 review
2 helpful votes
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WORST EXPIERIENCE EVER!
September 13, 2020

I ordered a tshirt in July right?! Something simple but was purchased as a gift. 2 weeks later I was notified from the local post office that my order was out for delivery. Only I never received it, curiously I call to question why the stand up? They send it was returned to sender because they didn't use my address, the one I gave for the billing and mailing information. Instead they used some really ancient address that they got from the google maps database that the post office doesn't even recognize, guess they didn't believe I knew my own address or that they knew better idk? That wasn't the worse part, I tried contacting customer service to maybe catch it via tracking number and maybe correct the issue if possible, NOPE never responded until the package was clear across the country (ky to cali.) Then they didn't even address my problem they just kept sending the same email just worded differently. Then after the package was here and sent back they email me saying the merchant was unable to give me what I bought you will get a refund, all this happened just shy of 2 months! That Is ridiculous that correspondence with this company is a damn joke they don't answer you and when you let them know your pissed off the just tell you they no longer have the item and rush u a refund... the absolute $#*!tiest customer service ever...

Date of experience: September 13, 2020
Wish C. Wish Rep
over a year old

Hi DeAnna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Singapore
1 review
1 helpful vote
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FIRST CLASS THIEVES
September 12, 2020

This company should be closed down. Is it possible to file a Class Action Lawsuit for their deception? This is the 3rd time I was sent the wrong item purchased or it did not come and a refund not issued.

Date of experience: September 12, 2020
Wish C. Wish Rep
over a year old

Hi Patsy. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

India
1 review
2 helpful votes
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Absolutely rubbish.
September 12, 2020

Although i cannot comment on the item as i still have'nt recieved it. 1st Sept ordered and paid via PP. Item due 14th Oct,, Traking still says last location China! I will NEVER NEVER NEVER order again from this site. NEVER.

Date of experience: September 12, 2020
Wish C. Wish Rep
over a year old

Hi Rachel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!