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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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There is 0 customer service. The refund window closes within 30 days of purchase, but delivery dates are 2 - 4 months, of course you never get the items. You can't get refund or credit because there is no customer service. They rip us off
Hi Fadia. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Items appear under a google search at a good price. When you click through the link the price has increased. When you then add the item to your basket it again increases. Rip off and time wasting just to suck you in.
Hi Ian. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
If you want to buy garbage and have no access to customer service, use this website. Products are so bad they are unusable. There is no customer service and no way to return. Once my order was processed my order history disappeared and the email links to customer service became invalid.
Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Had a very hard time finding someone to answer my complaint. Asked for a receipt from package... I did not get one. Got the completely wrong item. A women's XXXL long sleeve shirt instead of the 3-6 month outfit I had ordered as a gift. Thanks for stealing my money WISH.
Hi Victoria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Deceptive platform. The promotional pricing is a scam. You pay money, and after a while you are informed that the product has not been sold and the wish has returned the money. Of course, you'll never see the money. The most expensive sales platform in the world. Shipping costs from space and poor quality products.
Hi Urlich. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
They took my order and charged my credit card immediately and it was the end of their service and responsibilities. The product arrived 3 (!) months later!
They have changed the delivery window multiple times without any notification! They would not accept the return and refund your money. BE AWARE! Your hard earned money is lost with "wish"! Their response was to "save the order" (kids inflammable pool) for next season...
Hi Aldona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Prior to the pandemic, I ordered quite a few items from Wish, and then COVID 19 hit, so I understood the delay. They gave me delivery dates a couple of months out, so I figured they would come at that time. I tracked many of the items realizing they were going to several Chinese mail stations after another but nothing showed arriving in the US. I received only a few of the items I had ordered and a refund on just one item. But the rest are still in limbo with no word as to whether I will receive the rest, or if they will bother to refund the rest. I tried to contact them to no avail. All items now say, Arriving May 26,2020. Give me a break!
Hi Deborah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered items come very late n you end up paying for each item at courier for custom duty 3 times the cost. Please be careful. Not worth
Hi Wilson. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Waited over 2 months, nothing came. Customer service is a robot. Nothing could be resolved. Scam site.
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Customer service does not work so no refund. It stays blank. They sent me the wrong thing from china with no refund or exchange
Hi Dewayne. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
DO NOT BUT FROM HERE IT TAKES 2-3 MONTHS TO GET CRAP FROM CHINA -AS A DESIGNER I WANTED TO SEE THE QUALITY AND IT WAS SWEAT SHOP AWEFUL! I HAVE WORKED IN CHINA FOR 15 YEARS AND THIS FACTORY IS VERY BAD WITH BAD PEOPLE!
PLEASE DON'T BUY FROM HERE UNLESS YOU WANT GARBAGE MADE BY KIDS
Hi kate. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Ordered blue tooth speakers in April, as of this writing Sept. 9th, still no delivery. I tracked the item, it never left China. Sick of waiting, requested a refund, Wish said my refund period ended SEPT 2ND! Really?
Pay a few extra bucks and by from another company.
Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Why would you pay 8450 dollars for a phone they are scammers, so don't get trick by them. Yes dont
Hi Jon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I have had numerous issues with WISH.com. I have about 15 items they say are delivered and are not. When I try to discuss this they send form letters and give you no help. I can't get refunds and they jack up prices AFTER the item is in the shopping cart, then refuse to cancel the item with the price increase. I've had items go from $0.50 increase to $50.00 They are stonewalling WITH FORM LETTERS then say it is to late to get a refund. This is absolutely the worst most dishonest company I have ever dealt with
Hi Thomas. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Those phone doesn't work any where in the world.
You can sell a phone which doesn't work out side of the China. It is very big scam by Chinese Government.
Hi Abdullah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Wish I had never seen Wish. They're a scam. Their customer service is terrible and they do not search to see why an order has never left Chine, except to say that you should check with your post office. BUT IT NEVER LEFT CHINA! They are useless and are outright scammers!
Hi Christine. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Things sold for 8 dollars are marked up to 30 in your cart, they slap a timer on your cart to create a sense of urgency, you can't be positive that what you are looking at is what you're going to buy, you can't even BUY things with a valid card half the time, and if you do manage to get through all of this, the product is rarely what was being advertised, or the quality is pretty much garbage. Don't even bother giving this site a minute of your time.
Hi Phoebe. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Payment done for my item and they says still pending after 2 days, and when i paid they took more than the amount of item and delivery
Hi Aamirshanu. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
BEWARE BUYERS! WISH IS A SCAM AND BUYERS SHOULD AVOID OR STOP BUYING ON WISH - WISH MARKS ITEM AT DOUBLE THE PRICE OF WHAT SELLER HAS LISTED THE ITEM FOR. FOR EXAMPLE IF A SELLER HAS LISTED AN ITEM FOR $15 with $5 SHIPPING. WISH DISPLAYS THAT ITEM FOR $30 with $10 SHIPPING AND OFFERS 10% DISCOUNT TO THE BUYER. THIS IS THE ONLY REASON WHY WISH DOES NOT ALLOW BUYER AND SELLER TO HAVE DIRECT CONTACT. IF YOU REALLY WANT A TRANSPARENT TRANSACTION THEN PLEASE BUY FROM EBAY, AMAZON & ETSY. PLEASE DO NOT BUY FROM WISH.COM AND DO NOT PROMOTE THIS COMPANY THAT IS ACTUALLY RIPPING YOU OFF. IF YOU WANT ALWAYS COMPARE PRICING ON THE AUTHENTIC CHANNELS LIKE AMAZON, EBAY AND ETSY. YOU YOURSELF WILL FIND THE TRUTH.
Hi Jasmine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi Shaun. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.