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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Shaun D.
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Garbage
September 11, 2020

Absolute garbage merchandise, no customer care, items take 4 months to arrive, no way to contact a real person

Date of experience: September 11, 2020
Wish C. — Wish Rep
over a year old

Hi Shaun. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
1 helpful vote
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Scammers
September 11, 2020

There is 0 customer service. The refund window closes within 30 days of purchase, but delivery dates are 2 - 4 months, of course you never get the items. You can't get refund or credit because there is no customer service. They rip us off

Date of experience: September 11, 2020
Wish C. — Wish Rep
over a year old

Hi Fadia. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ireland
1 review
1 helpful vote
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Price changes in seconds
September 11, 2020

Items appear under a google search at a good price. When you click through the link the price has increased. When you then add the item to your basket it again increases. Rip off and time wasting just to suck you in.

Date of experience: September 11, 2020
Wish C. — Wish Rep
over a year old

Hi Ian. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Oregon
1 review
1 helpful vote
Follow B H.
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If you want to buy garbage and have no access to customer service, use this website. Products are so bad they are unusable. There is no customer service and no way to return. Once my order was processed my order history disappeared and the email links to customer service became invalid.

Date of experience: September 11, 2020
Wish C. — Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Massachusetts
1 review
1 helpful vote
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Sent wrong item
September 11, 2020

Had a very hard time finding someone to answer my complaint. Asked for a receipt from package... I did not get one. Got the completely wrong item. A women's XXXL long sleeve shirt instead of the 3-6 month outfit I had ordered as a gift. Thanks for stealing my money WISH.

Date of experience: September 11, 2020
Wish C. — Wish Rep
over a year old

Hi Victoria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Poland
1 review
1 helpful vote
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Deceptive platform.
September 11, 2020

Deceptive platform. The promotional pricing is a scam. You pay money, and after a while you are informed that the product has not been sold and the wish has returned the money. Of course, you'll never see the money. The most expensive sales platform in the world. Shipping costs from space and poor quality products.

Date of experience: September 11, 2020
Wish C. — Wish Rep
over a year old

Hi Urlich. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
9 helpful votes
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The worst experience ever
September 11, 2020

They took my order and charged my credit card immediately and it was the end of their service and responsibilities. The product arrived 3 (!) months later!
They have changed the delivery window multiple times without any notification! They would not accept the return and refund your money. BE AWARE! Your hard earned money is lost with "wish"! Their response was to "save the order" (kids inflammable pool) for next season...

Date of experience: September 10, 2020
Wish C. — Wish Rep
over a year old

Hi Aldona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colorado
1 review
1 helpful vote
Follow Deborah A.
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Prior to the pandemic, I ordered quite a few items from Wish, and then COVID 19 hit, so I understood the delay. They gave me delivery dates a couple of months out, so I figured they would come at that time. I tracked many of the items realizing they were going to several Chinese mail stations after another but nothing showed arriving in the US. I received only a few of the items I had ordered and a refund on just one item. But the rest are still in limbo with no word as to whether I will receive the rest, or if they will bother to refund the rest. I tried to contact them to no avail. All items now say, Arriving May 26,2020. Give me a break!

Date of experience: September 10, 2020
Wish C. — Wish Rep
over a year old

Hi Deborah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

AE
1 review
0 helpful votes
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Do not trust wish
September 10, 2020

Ordered items come very late n you end up paying for each item at courier for custom duty 3 times the cost. Please be careful. Not worth

Date of experience: September 10, 2020
Wish C. — Wish Rep
over a year old

Hi Wilson. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Washington
1 review
1 helpful vote
Follow Li L.
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Items never came
September 10, 2020

Waited over 2 months, nothing came. Customer service is a robot. Nothing could be resolved. Scam site.

Date of experience: September 10, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Missouri
1 review
1 helpful vote
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Can't get a refund
September 9, 2020

Customer service does not work so no refund. It stays blank. They sent me the wrong thing from china with no refund or exchange

Date of experience: September 9, 2020
Wish C. — Wish Rep
over a year old

Hi Dewayne. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
2 helpful votes
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DO NOT BUT FROM HERE IT TAKES 2-3 MONTHS TO GET CRAP FROM CHINA -AS A DESIGNER I WANTED TO SEE THE QUALITY AND IT WAS SWEAT SHOP AWEFUL! I HAVE WORKED IN CHINA FOR 15 YEARS AND THIS FACTORY IS VERY BAD WITH BAD PEOPLE!
PLEASE DON'T BUY FROM HERE UNLESS YOU WANT GARBAGE MADE BY KIDS

Date of experience: September 9, 2020
Wish C. — Wish Rep
over a year old

Hi kate. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Hampshire
1 review
2 helpful votes
Follow Paul C.
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Ordered blue tooth speakers in April, as of this writing Sept. 9th, still no delivery. I tracked the item, it never left China. Sick of waiting, requested a refund, Wish said my refund period ended SEPT 2ND! Really?

Pay a few extra bucks and by from another company.

Date of experience: September 9, 2020
Wish C. — Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
0 helpful votes
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Is dodgy $#*!
September 9, 2020

Why would you pay 8450 dollars for a phone they are scammers, so don't get trick by them. Yes dont

Date of experience: September 9, 2020
Wish C. — Wish Rep
over a year old

Hi Jon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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Wish will cheat you
September 9, 2020

I have had numerous issues with WISH.com. I have about 15 items they say are delivered and are not. When I try to discuss this they send form letters and give you no help. I can't get refunds and they jack up prices AFTER the item is in the shopping cart, then refuse to cancel the item with the price increase. I've had items go from $0.50 increase to $50.00 They are stonewalling WITH FORM LETTERS then say it is to late to get a refund. This is absolutely the worst most dishonest company I have ever dealt with

Date of experience: September 8, 2020
Wish C. — Wish Rep
over a year old

Hi Thomas. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
Follow Abdullah M.
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Those phone doesn't work any where in the world.
You can sell a phone which doesn't work out side of the China. It is very big scam by Chinese Government.

Date of experience: September 8, 2020
Wish C. — Wish Rep
over a year old

Hi Abdullah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
1 helpful vote
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Absolutely horrible.
September 8, 2020

Wish I had never seen Wish. They're a scam. Their customer service is terrible and they do not search to see why an order has never left Chine, except to say that you should check with your post office. BUT IT NEVER LEFT CHINA! They are useless and are outright scammers!

Date of experience: September 8, 2020
Wish C. — Wish Rep
over a year old

Hi Christine. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
2 helpful votes
Follow Phoebe M.
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Things sold for 8 dollars are marked up to 30 in your cart, they slap a timer on your cart to create a sense of urgency, you can't be positive that what you are looking at is what you're going to buy, you can't even BUY things with a valid card half the time, and if you do manage to get through all of this, the product is rarely what was being advertised, or the quality is pretty much garbage. Don't even bother giving this site a minute of your time.

Date of experience: September 8, 2020
Wish C. — Wish Rep
over a year old

Hi Phoebe. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Qatar
1 review
0 helpful votes
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Payment done for my item and they says still pending after 2 days, and when i paid they took more than the amount of item and delivery

Date of experience: September 8, 2020
Wish C. — Wish Rep
over a year old

Hi Aamirshanu. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Nevada
1 review
1 helpful vote
Follow Jasmine C.
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BEWARE BUYERS! WISH IS A SCAM AND BUYERS SHOULD AVOID OR STOP BUYING ON WISH - WISH MARKS ITEM AT DOUBLE THE PRICE OF WHAT SELLER HAS LISTED THE ITEM FOR. FOR EXAMPLE IF A SELLER HAS LISTED AN ITEM FOR $15 with $5 SHIPPING. WISH DISPLAYS THAT ITEM FOR $30 with $10 SHIPPING AND OFFERS 10% DISCOUNT TO THE BUYER. THIS IS THE ONLY REASON WHY WISH DOES NOT ALLOW BUYER AND SELLER TO HAVE DIRECT CONTACT. IF YOU REALLY WANT A TRANSPARENT TRANSACTION THEN PLEASE BUY FROM EBAY, AMAZON & ETSY. PLEASE DO NOT BUY FROM WISH.COM AND DO NOT PROMOTE THIS COMPANY THAT IS ACTUALLY RIPPING YOU OFF. IF YOU WANT ALWAYS COMPARE PRICING ON THE AUTHENTIC CHANNELS LIKE AMAZON, EBAY AND ETSY. YOU YOURSELF WILL FIND THE TRUTH.

Date of experience: September 7, 2020
Wish C. — Wish Rep
over a year old

Hi Jasmine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!