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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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Refund
October 6, 2020

I'm requesting a refund to all of my orders, some cannot be refunded due to excided period which was caused by COVID-19. I haven't received even a single order from wish. So now I've been SCAMED BY WISH! You should Have updated terms and conditions of a refund, knowing exactly there was a Pandemic. Which was not allowed you to cross the borders for shipping.

Date of experience: October 5, 2020
Wish C. — Wish Rep
over a year old

Hi Refiloe, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Namibia
1 review
0 helpful votes
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I need my refund
October 5, 2020

I purchased items in February, up to now I have not received any of the items ordered. The last time I received communication from Wish was a reassuring message that my items will be delivered but I should expect some delays due to COVID-19 pandemic.

Date of experience: October 5, 2020
Wish C. — Wish Rep
over a year old

Hi Thulani. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
0 helpful votes
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Everything I have ordered has never turned up make you wait ages for delivery can't talk to a real person after making you wait months for products they say sorry we will give your money back in 14
Days it's pretty much just a scam to steal your money and make interest on it

Date of experience: October 4, 2020
Wish C. — Wish Rep
over a year old

Hi Mat. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Mauritius
1 review
0 helpful votes
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Scam
October 3, 2020

This is a scam. I ordered 4 different items and received none so far. Each time I went on the app I was asked to wait a little bit longer and today they informed me that it's too late to ask for a refund. Do not trust these thieves.

Date of experience: October 3, 2020
Wish C. — Wish Rep
over a year old

Hi Shehnouda. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
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Avoid at all costs
October 3, 2020

This site is awful. I ordered 8 products that I did not receive. It has been several months and they still won't issue a refund and continue to ask me to wait longer. When I asked my bank to get the money back they said it's long gone and Wish refuses to even respond to them. Disgusting. Scam site for sure.

Date of experience: October 3, 2020
Wish C. — Wish Rep
over a year old

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Will NOT HELP. ZERO CUSTOMER SERIVCE. $ combing borderline scam. Cheaply run in everyway. Would not answer my initial query. Continue to do that even though they couod easily fix my non delivery issue. Its technical and theyre cheap everywhere

Date of experience: October 3, 2020
Wish C. — Wish Rep
over a year old

Hi Jay. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
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Phone Case
October 3, 2020

Wrong iPhone case delivered and the quality of said item was cheap and nasty Not a great start Wish
"Wish" I hadn't bothered

Date of experience: October 3, 2020
Wish C. — Wish Rep
over a year old

Hi Stephen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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I ordered an item 3 weeks ago, they have taken my money and when I go to my account to track the order is shows NO ORDERs, I have contacted them through their pathetic customer service system 3 time with no response, just grateful the item was inexpensive so I am not losing a lot, didn't expect much but at least I could get what I ordered and paid for.

Date of experience: October 2, 2020
Wish C. — Wish Rep
over a year old

Hi Lora. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Nevada
1 review
0 helpful votes
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Scammers
October 2, 2020

I ordered a infrared thermometer because the price was good and the photos they showed as well. To my disappointment it came like a junk toy. I put the batteries in and it was not even working. I tried to contact them and found out they don't have a contact number. I guess I just wasted my money. I regret I ordered items with them. The site is a scam..

Date of experience: October 2, 2020
Wish C. — Wish Rep
over a year old

Hi Yung. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
3 helpful votes
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Unscrupulous
October 1, 2020

Cheap mass-produced Chinese junk, this website will have no hesitation to take your money and not give you any merchandise, it is surprising that anyone would buy from this company with such a bad rating with the better business bureau. Some of the worst ratings that I have seen with any company.
Products sold are of low quality.
Only purchased from this company if you're willing to throw your money away.

Date of experience: October 1, 2020
Wish C. — Wish Rep
over a year old

Hi Jad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Washington
1 review
0 helpful votes
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Total Scam
October 1, 2020

I ordered sunglasses in August 24. Checking the tracking, it was indicated that they were returned to China and now the estimated arrival date was Sep 28th. Checked on the tracking on Oct 1st. No progress. Canceled the item and only got a shipping refund of $8.
Lost $27 and never received the anything for it. This is a total scam, don't waste your money on Wish!

Date of experience: October 1, 2020
Wish C. — Wish Rep
over a year old

Hi Markus. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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Lousy
September 29, 2020

I ordered a pink ice cream machine and they sent me a pink blender. There customer service sucks won't order again.

Date of experience: September 29, 2020
Wish C. — Wish Rep
over a year old

Hi Linda. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
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Gaming chair
September 29, 2020

Order chair got keyboard and mouse set then was told chair was delivered to my but it wasn't it was the keyboard set I even had pictures of it but they still insist it was delivered to my home. If it was would I bother them going through this crap no I probably would still be ordering from them you cant talk to a person on the phone they keep sending you pre scripted replies I dont know what to do. Dont ever shop from them.

Date of experience: September 29, 2020
Wish C. — Wish Rep
over a year old

Hi Anthony. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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Do not buy from this site
September 29, 2020

I purchased the bamboo chopping board, what what arrived was NOT as advertised I did get a refund from PayPal but that did not cover the return shipping cost. Never again.
As you can see what was advertised and what I got to completely different items.

Date of experience: September 29, 2020
Wish C. — Wish Rep
over a year old

Hi Louise. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Lord Phillip
September 29, 2020

Well let me start by letting everybody know that wish customer service is not what they say. The product you get is hit or miss. Most of the time their old product and when they don't work wish customer service Lord Phillips is not helpful and they expect you to keep the packaging for who knows how long and if you don't have they use it against you. Not too good for wish. Lord Phillips you need better customer service skills. After this I would let you go because you job is to help the customers. Here is the lights I bought not bright super dim. Doesn't even stick. Thanks Lord Philips Phillips

Date of experience: September 28, 2020
Wish C. — Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

West Virginia
1 review
0 helpful votes
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Scammers
September 29, 2020

They will sell somthing really cheap I got 7 out of 8 items refunded by wish because the store could not send but they had it now at a higher price if I wanted to reorder and shipping a laugh if it's cheap the shipping is way to high like 3 dollar shoes and 25 for shipping just be careful another good one 3 dollar dress but only I size one color like xxs green I'm 5ft 90 pounds and I'm med all other sizes and color 19 that is a real problem (false advertising) why aren't they stopped? Watch the jewelry 925 and 18k not happens all the time.

Date of experience: September 28, 2020
Wish C. — Wish Rep
over a year old

Hi Sharon. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
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I saw a couple of womens' skirt/dresses I liked & for the price decided to give it a try. I read the return policy "within 30 days" therefore, I could exchange if item didn't fit. UNTRUE. Item received, needed a larger size. First you can only contact this company online, finally answered only online & stated item unavailable for return. Tried contacting by phone, no phone support, referred back to website. Online questionnaire came up asking if I was satisfied with response, however, you are unable to click on "no", only "yes"! Made it clear I wanted only an exchange for larger size. The item was cheaply made, however, the price was also cheap. I would NEVER do business with this company again and advise others to STAY AWAY

Date of experience: September 28, 2020
Wish C. — Wish Rep
over a year old

Hi Robyn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Wish states that they do not sell counterfeit goods thru their website. Every item I have got, watches mostly, have been knock offs of an original. Then they charge shipping for each item, which is fine, but then combine that shipping, without any savings to the consumer. Paid $32 for shipping 2 items that were. 2 kg.

Date of experience: September 28, 2020
Wish C. — Wish Rep
over a year old

Hi Mark. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Maryland
1 review
0 helpful votes
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It is a cheating company
September 28, 2020

You will never receive all the items, and you will never get a full refund. They will keep buying time by giving partial refund with the shipping cost and finally say the time is over for a refund. Never waste even a $1 in this site. The item I received as damaged or with very poor quality.

Date of experience: September 28, 2020
Wish C. — Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Zealand
1 review
0 helpful votes
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Paylater option
September 27, 2020

I paid for some soap on wish and used the paylater option they charged me 3.73 on the 25th odf September and will charge me 3.73 again on the 30th of september I saw in my order history when I purchased it, it was on pending. I had another look a daylater at order my history and it has disappeared, the information says you can pay the rest earlier just go to order history but I cant find mine. I feel abit ripped off.

Date of experience: September 27, 2020
Wish C. — Wish Rep
over a year old

Hi Zane, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.