Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colorado
1 review
1 helpful vote
Follow Nailah W.
Unfollow Nailah W.
Share Review
Report Review

No delivery, No refund.
October 10, 2020

In January my husband and I bought a couple hundred dollars worth of stuff. The first few items took roughly 9weeks to come. We chalked that up to covid. Several of the items were so small my 5'2" 10yo could have fit them inspite of us ordering 2x as im 6' 200+. We then continued to wait another few months to see if all things would arrive. Fast forward 6months later we request a refund on some corsets as we NEVER RECIEVED them. They tell us there's no refund because it was past the refund date, inspite of us NEVER recieving them. So we were just fuq'd out of $40. The quality od the the clothing is poor and if it didn't cost so much for the material i would just make my own.

Date of experience: October 9, 2020
Wish C. — Wish Rep
over a year old

Hi Nailah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
Follow Matt L.
Unfollow Matt L.
Share Review
Report Review

Avoid this online store. If you receive an item that matches your expectation, good for you! But once you have an issue with the order, your nightmare starts. They try to play dumb on your by giving your irrelevant answers. Their purpose is to discourage you from resolving the issue and they have no intention to make things right. For example, when you ask them why they cancel your order, they reply "please follow this procedure to get your refund". They want you to get frustrated and eventually give up to resolve it. Don't buy from this seller.

Date of experience: October 9, 2020
Wish C. — Wish Rep
over a year old

Hi Matt, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Maryland
1 review
1 helpful vote
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

Gosh where to begin. They are not as cheap as they want you to believe. They might have good prices but they will get you on shipping, charging same amount even for same items. Problem is you don't really know what you will get from them. But wait till you need to return them something. It's practically impossible. Best case they will accept your return but you have to pay shipping to China. Good luck with that. Very Soviet like customer service. I was a customer but no more

Date of experience: October 9, 2020
Wish C. — Wish Rep
over a year old

Hi Alex. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
1 helpful vote
Follow Anthony F.
Unfollow Anthony F.
Share Review
Report Review

I ordered 5 items from Wish.
Every item arrived in different dates and every time I opened a package- I was disappointed by the absolutely bad quality of the item. Not a single item looked like the picture or met the description. I find the company's ads are not honest. Things look very nice in pictures but the items have no quality at all. One of the items I ordered came cracked, the others are even embarrassing to display. I warn others not to take a chance with WISH. Save money, save time and avoid disappointment. Don't be taken as I was!

Date of experience: October 9, 2020
Wish C. — Wish Rep
over a year old

Hi Anthony. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
3 reviews
80 helpful votes
Follow Tracey H.
Unfollow Tracey H.
Share Review
Report Review

Bought two tshirts, a hat and tweezers. Also bought a $2 Limited Quantity Deal, with a guarantee of a refund if not available. Received $2 refund but no refund for the postage charged! $66 for postage for the five items! Customer service was non-existent. AVOID AT ALL COSTS... If I could give minus stars I would.

Date of experience: October 9, 2020
Wish C. — Wish Rep
over a year old

Hi Tracey. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
1 review
1 helpful vote
Follow Albert M.
Unfollow Albert M.
Share Review
Report Review

This is a SCAM! You shop on wish, they offer items for. 50 cents, but it ALWAYS comes back as "Your order was not processed in time to receive this price". I have asked "What time? CA time, Peking time, Eastern time? Just when is the best time to get the articles? I put in my order in at 12:10 A.M. and didn't get it. THIS PLACE IS A SCAM!

Date of experience: October 9, 2020
Wish C. — Wish Rep
over a year old

Hi Albert. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow B S.
Unfollow B S.
Share Review
Report Review

Terrible
October 8, 2020

This is site may be technically legal but it's basically a scam - will take months to arrive - shoddy quality and they will stonewall any attempts for a refund. Avoid at all costs.

Date of experience: October 8, 2020
Wish C. — Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
1 helpful vote
Follow Vi D.
Unfollow Vi D.
Share Review
Report Review

On line order
October 8, 2020

I've order few items from this web site after a while the automatically refunded one if the items to my credit card and I completly forgot about the other two orders.
I was checking my credit card statement and seen I've been charged for the two orders but never recived them I sent them email and told them the case their reply was you have 30 days to return the items fir refund and that's including for the items never been recived as well and will not be able to refund your not recived orders.
In my opinion they are bunch of thieves and this us the best way if stealing mo ey from the people.
Will never ever order anything from these unreliable and dishonest site.

Date of experience: October 8, 2020
Wish C. — Wish Rep
over a year old

Hi there. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Chile
1 review
0 helpful votes
Follow Amrit G.
Unfollow Amrit G.
Share Review
Report Review

Piece of $#*!
October 8, 2020

I ordered my $#*!ing flower pot and guess what? This piece of $#*! didnt even give me my order, it has been 1 YEAR and this scam is run by a bunch of homeless people with no brains who scam you for their own good. STAY AWAY FROM THIS GARBAGE.

Date of experience: October 8, 2020
Wish C. — Wish Rep
over a year old

Hi Amrit. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
1 helpful vote
Follow Julian F.
Unfollow Julian F.
Share Review
Report Review

Average products and had to wait ages for delivery. 1 item outstanding over 2 months later. Unable to submit a review of 1 star. Not going to give it anymore than that! Update - November - never delivered item - cash refund refused. Wouldn't buy anything from this bunch of jokers - ever! Avoid like the plague. Cheap Chinese crap!

Date of experience: October 8, 2020
Wish C. — Wish Rep
over a year old

Hi Julian. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Connecticut
1 review
1 helpful vote
Follow Phil R.
Unfollow Phil R.
Share Review
Report Review

Shipping
October 8, 2020

Don't waste your time and money on Wish. Ordered two items over a month ago, and still not here. And as far as the limited deals are concerned, forget it. You won't get any of them..

Date of experience: October 8, 2020
Wish C. — Wish Rep
over a year old

Hi Phil. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
1 helpful vote
Follow Jay J.
Unfollow Jay J.
Share Review
Report Review

I bought about $40 in stuff. I received about $10 of my order after 2 months. Called customer support and got the run around. Wish refunded the shipping charges of about $5.00. Never again!

Date of experience: October 7, 2020
Wish C. — Wish Rep
over a year old

Hi Jay, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
Follow calvin k.
Unfollow calvin k.
Share Review
Report Review

Dont but bad buisness
October 7, 2020

I ordered item never came and didn't even receive refund fake company
It was a cross bow for 17 dollars contacted wish for three months and nothing but bla bla bla from chat very disappointed i guess some company's you just cant trust i wish i never ordered from wish shop some where else

Date of experience: October 7, 2020
Wish C. — Wish Rep
over a year old

Hi Calvin. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
14 helpful votes
Follow Monty M.
Unfollow Monty M.
Share Review
Report Review

Manipulation
October 8, 2020

Started out good for the first three days, like 30% discount. Thereafter, for about five months, there is super-good selection, prices mostly poor. Then, since about A couple of months ago, specs on items became false, ie; electrical ratings and photo illusions, and grew worse for price deception. Press BUY to experience outright false advertising pricewise. The operators of this site raised the prices.
On a good note refunds, lots of them holding my money, have been resolved so far. Except just shipping on a non-received item. They are advertising I may get a full refund in a couple of weeks.

Date of experience: October 7, 2020
Wish C. — Wish Rep
over a year old

Hi Monty. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Switzerland
2 reviews
2 helpful votes
Follow alex k.
Unfollow alex k.
Share Review
Report Review

Warning Fraud!
October 7, 2020

I have ordered two bluetooth earphones received a product other than described on their advertised photo
With Chinese language menu and poor function and quality

Date of experience: October 7, 2020
Wish C. — Wish Rep
over a year old

Hi Alex. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
0 helpful votes
Follow Lee C.
Unfollow Lee C.
Share Review
Report Review

Buyer's "BEWARE"
October 6, 2020

I've spent hundreds of dollars on Wish with a 50% or less satisfaction rate, yes! It's cheap products from China but every now and then you get a winner. Since the the pandemic my experience has been awful, I ordered a small desk that's use for working at home, I knew it was going to take longer than a month but I thought it would be worth the wait, a month passes. I inquire and they (Wish) suggested I give it couple of days. I figured its worth it, i get a text it's delivered, (I have cameras) it was never delivered, I inquired and was informed I missed my REFUND DATE?!, and was given some instructions on how to go out and find my own package. I get it!, Covid-19 has messed everything up, but I also know "Wish" is raking in millions during this pandemic. It's not the $33.00, or the product! It's the fact that they feel it's not important enough to make sure I'm happy customer. The way I see it, is they're making a historical amount of money because we're trapped at home and customer satisfaction is not the priority. I get it, we're victims Covid-19, but I'll never spend another $ with this company.

Date of experience: October 6, 2020
Wish C. — Wish Rep
over a year old

Hi Lee. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Lori E.
Unfollow Lori E.
Share Review
Report Review

Clothing
October 6, 2020

Shipping costs are outrageous and costs more then the item itself. Nothing is even close to the pictures in term of colour and quality. Impossible to get ahold of customer service. Very disappointing!

Date of experience: October 6, 2020
Wish C. — Wish Rep
over a year old

Hi Lori. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Germany
1 review
0 helpful votes
Follow Mary J.
Unfollow Mary J.
Share Review
Report Review

Just wait
October 6, 2020

Ordered cast treats, said would deliver in 2 weeks. Got notice shipped, then got notice returned to warehouse. 2 months and a bad review, got refund. Was told another provider was available and would deliver in 2 weeks. 4 weeks later was told to wait 2 months. Requested refund. Product arrived 3 weeks later. Never ordered anything again.

Date of experience: October 5, 2020
Wish C. — Wish Rep
over a year old

Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Nigeria
1 review
0 helpful votes
Follow AKINFENWA F.
Unfollow AKINFENWA F.
Share Review
Report Review

Not only buyers face all this problems but sellers does Some sellers sell good stuffs but wish frustrate them with their policies and penalties especially if you are not a Chinese seller.

Am surprised to see people complaining of not seeing their products in 2months or more than meanwhile if as a seller you do not ship out within 2weeks they penalize 20% each on the product.

I have experienced it severally they ripp you off and I have lost countless of goods and money.
They are scam in both ways for the buyer and seller.

Date of experience: October 5, 2020
Wish C. — Wish Rep
over a year old

Hi Akinfenwa. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Candace C.
Unfollow Candace C.
Share Review
Report Review

Don't use wish!
October 6, 2020

I ordered about 20 clothing items from wish. Every single one was the wrong size, they were labeled incorrectly. Some items were doubled, others were a different cut and fabric than the photos. I am trying to return the items and get a full refund. What a nightmare. They are making it so difficult. I have to open a window with a different agent for every single item, then send pictures of every item, then photograph every label in each garment and they still haven't told me how to return this order and get a refund.
So in closing, I spent hours carefully picking each item and reading the reviews and looking at the pictures the reviewers sent. Then I waited a month and a half to receive numerous boxes all containing items that were labeled incorrectly. The fabrics were so cheap they were see threw. Dealing with wish to get a refund is ridiculous. I will stick with Amazon and Wayfair in the future.
Sorry but Wish stinks.
They state how important it is to them that you are satisfied, what a joke. You can't even speak to anyone on the phone, just on line. Please don't be fooled by their add campaigns. Their suppliers are scam artists. In the end, you get what you pay for, really cheap goods, and as in my case items that are of zero use to me as they are 5 sizes to small. Good luck getting your money back if anything is wrong. They got my 400 dollars, dont give them your.

Date of experience: October 5, 2020
Wish C. — Wish Rep
over a year old

Hi Candace. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!