Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow Michael m.
Unfollow Michael m.
Share Review
Report Review

STAY AWAY A SCAM
October 18, 2020

Ordered items never came and all I got was stories. A scam on a grand scale, they say shipped at the shop for collection, the shop know nothing about it.

Date of experience: October 18, 2020
Wish C. — Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

AE
1 review
1 helpful vote
Follow Assil A.
Unfollow Assil A.
Share Review
Report Review

I'm so upset with wish. It was so attractive but most of the items I ordered didnt arrive after 5 months or ordering. The customer service is the worst. You cant get anywhere with automated replies and they dont refund. I'm going to sue them

Date of experience: October 18, 2020
Wish C. — Wish Rep
over a year old

Hi Assil. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Indiana
1 review
1 helpful vote
Follow Donna E.
Unfollow Donna E.
Share Review
Report Review

Hacked
October 17, 2020

My account was Hacked. All of my orders were being diverted to an address in Miami. The delivery address was being changed after I placed my orders. This went on for over a year, until I Stopped ordering from this Horrible Cro. They Refused to help. They Refused to offer a Refund. Do Not use Wish. They had the audacity to tell me to stop putting down the wrong address. Why would someone living in Indiana put down an address in Florida?

Date of experience: October 17, 2020
Wish C. — Wish Rep
over a year old

Hi Donna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
1 helpful vote
Follow Aaron S.
Unfollow Aaron S.
Share Review
Report Review

Wish is a waste of time
October 17, 2020

I have ordered half a dozen things. They take my money, then half a month later tell me to pick something different, always offering things of less value that they say cost more. Don't waste your time- they are $#*!ing bull$#*!. I have been using ebay for 15 years now and never encountered their bull$#*! tactics, so no- they are nothing like ebay.

Date of experience: October 16, 2020
Wish C. — Wish Rep
over a year old

Hi Aaron. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Oregon
1 review
1 helpful vote
Follow Charley C.
Unfollow Charley C.
Share Review
Report Review

Check other sites first!
October 15, 2020

First: Never! Buy jewelry from this company! They're Alluring photos but It's dime store crap. Second: They have NO customer service, what they have is a wish assistant, a computer With preprogrammed responses. Extremely frustrating. They have no chat available unless they determine when it's warranted. I was interested in jigs for woodworking, they all were available at amazon for a slightly higher price, but with all the perks of buying from Amazon.The prices at Wish are designed to get your attention and they do but you get what you pay for! It's very cheaply made stuff. Don't waste your money. I ordered a interior light it took 3 weeks to get here and they sent the wrong one, it was 45$ now what do I send it back to China? You think that will be easy? Shop other sites before you commit and if it's not drop shipped as my first item was( it came from amazon) it will take up to a month. Buyer Beware! You get what you pay for!

Date of experience: October 15, 2020
Wish C. — Wish Rep
over a year old

Hi Charley. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
2 reviews
3 helpful votes
Follow Tracey W.
Unfollow Tracey W.
Share Review
Report Review

Foreign taking are money
October 15, 2020

I ordered some boots, 3 days ago they lied and said I got them yesterday which is a lied first the tracking said oct13 then said it would nov13 not my order said they delivered they shouldn't be allowed to cheat us like we put are Visa card on there web site and just take are money im written some reviews every where I want everyone to stop order from Wish I ordered some ugg boots of Amazon got them in 2 days I was warned but no I got f where is my boots you no what I don't they have them boots I think it's false advertising and they take your f money im pissed not about the money im pissed how the get over on you

Date of experience: October 15, 2020
Wish C. — Wish Rep
over a year old

Hi Tracey. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Missouri
2 reviews
3 helpful votes
Follow Rick L.
Unfollow Rick L.
Share Review
Report Review

The purchase was advertized as a ballistic helmet with a ballistic print out, demontrating the helmets performance. The helmet was advertized as an Ops-Core helmet. The helmet is void of any identification and there is no ballistic report. I am thinking it is a China copy. I have tried over and over to get a respone from Wish. All they say is "they will respond in 2 days. It's been 2 weeks

Date of experience: October 14, 2020
Wish C. — Wish Rep
over a year old

Hi Rick. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
2 helpful votes
Follow Brian F.
Unfollow Brian F.
Share Review
Report Review

They steal your money
October 14, 2020

Delayed delivery for 4 months, then didnt deliver, then told me I could not get a refund. They also do not have a customer service department. There is no email or phone number to call and talk to anyone. What a horrible experience

Date of experience: October 14, 2020
Wish C. — Wish Rep
over a year old

Hi Brian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
4 helpful votes
Follow Bernadette B.
Unfollow Bernadette B.
Share Review
Report Review

I placed an order on 26 September 2020 for 2 items. I cancelled within 20 minutes as no longer required the order. Since then they have charged me again for one of the items and shipped it. No amount of correspondence via 'Wish Assistant' has even got a response. Buyer beware do not trust this website at all.

Date of experience: October 13, 2020
Wish C. — Wish Rep
over a year old

Hi Bernadette. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
2 reviews
1 helpful vote
Follow Minerva K.
Unfollow Minerva K.
Share Review
Report Review

Wrong advertising
October 13, 2020

They are not honest! I ordered something as advertised, I received after longtime the product missing, After I looked again, I saw that it was written in tiny that only one piece, so why put 2 products together and sell only one? Not right, not honest... never again

Date of experience: October 13, 2020
Wish C. — Wish Rep
over a year old

Hi Minerva. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Mexico
1 review
1 helpful vote
Follow Jose G.
Unfollow Jose G.
Share Review
Report Review

The worst company.
October 13, 2020

There is no way to follow shipments and worst, they don't deliver. I have made several buyings with just a few good endings. I was very happy when I found this company, but then very disapointed.

Date of experience: October 13, 2020
Wish C. — Wish Rep
over a year old

Hi Jose. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
Follow Omar K.
Unfollow Omar K.
Share Review
Report Review

Skewers order
October 13, 2020

I ordered skewers in march 2020 to do barbecues in the summer. The skewers still haven't arrived lol. This is a complete and utter scam of a site. Do not ever order anything from here. Better off going to eBay or Amazon and spending abit extra to guarantee delivery. This website is a absolute sham.

Date of experience: October 13, 2020
Wish C. — Wish Rep
over a year old

Hi Omar. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

AE
1 review
10 helpful votes
Follow Wissal M.
Unfollow Wissal M.
Share Review
Report Review

Wish are thieves
October 12, 2020

I did an order since the end of March 2020 for three items I got only 1 after 4 months of the purchase date and I did not get the others till today, when I am texting them they are transferring me to the automatic reply, and they are saying you can not open a loser ticket, how it is closed and I did not get my items.
Guys never ever order from them, they are the biggest thieves in the world they will deduct your money then forget about it

Date of experience: October 12, 2020
Wish C. — Wish Rep
over a year old

Hi Wissal. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Singapore
1 review
1 helpful vote
Follow Sanjiv M.
Unfollow Sanjiv M.
Share Review
Report Review

I had ordered for a ceiling fan (with light) on 5th June 2020. However the item has not been received so far. Every time I open the cart, it shows item is processing... when I contacted customer support, they said that item was not available so my money would be returned. It has been more than 4 months, I have neither received the item nor money. Very disappointed...

Date of experience: October 11, 2020
Wish C. — Wish Rep
over a year old

Hi Sanjiv. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
2 reviews
1 helpful vote
Follow Tashawna P.
Unfollow Tashawna P.
Share Review
Report Review

Run away from Wish.com
October 11, 2020

I have purchased several items from wish. 97 percent of their items are NOT what they advertise. They should be shut down, due to all the false advertising they do! I purchased clothes, shoes & house decorations from wish. They lie about prices, the quality & quantity of most items! They will promote a certain price, but when go to check out, the price is much more! They advertised some shoes, on sale for $2. But, when u check out the shipping fee is a bout $30 to $40! Be careful shopping on wish! I bought shoes & when I received my package, they shoes were the same color I ordered, but the shoes were NOT what I ordered! PLEASE, listen to what I tell u... Wish, FALSE ADVERTISE EVERYTHING. I will NEVER shop on wish/wish.com again! Run away from Wish.com!

Date of experience: October 10, 2020
Wish C. — Wish Rep
over a year old

Hi Tashawna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
1 helpful vote
Follow Sha B.
Unfollow Sha B.
Share Review
Report Review

DON'T DO IT! I ORDERED PRODUCTS IN MAY THAT I HAVE UET TO RECEIVE. SOME SAY THEY WERE SHIPPED AND SOME CAME PARTIAL. CUSTOMER SERVICE IS TERRIBLE. THEY WOULDN'T REFUND MY MONEY AND MY ARRIVAL DATE CHANGES LIKE EVERY OTHER DAY. I DIDNT RECEIVE THE THINGS I DID GET UNTIL JULY27.

Date of experience: October 10, 2020
Wish C. — Wish Rep
over a year old

Hi Sha. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
Follow Lily M.
Unfollow Lily M.
Share Review
Report Review

Picture on add was very deceiving and they will not refund my $50.20 ordered on wish from context logic keep getting messages say that is what I ordered. Not so but I am not happy with what I got should be able to return

Date of experience: October 10, 2020
Wish C. — Wish Rep
over a year old

Hi Lily, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Michigan
1 review
1 helpful vote
Follow Tasha M.
Unfollow Tasha M.
Share Review
Report Review

Item that never arrived
October 10, 2020

I would give you a 4 to 5 star review except not only do I not have access to the shipping number, I still have not received the beats headphones I ordered back in April. I would appreciate that you either return the money or give my my headphones.

Date of experience: October 10, 2020
Wish C. — Wish Rep
over a year old

Hi Tasha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
1 helpful vote
Follow Monica K.
Unfollow Monica K.
Share Review
Report Review

SCAM Alert.
October 10, 2020

I took the leap of faith as I was going through some bad times, spinal bifa grandson born premie, central air broken (105 degrees)as I was watching my other grandson, no transportation. I needed a pick me up, so I ordered from wish back in June.It is now October and still have not received items. Some of the items were summer items, yet the winter months are approaching. They got their money and then some. Got charged for S&H, which was ridiculous, yet where are my items! What are they charging if they they can't ship what you ordered. Just keep posting the arrival time. SCAM, SCAM, and SCAM. BEWARE! Almost a hundred dollars down the tube. Birthday has come and gone without the item I ordered, anniversary has come and gone, other summer items not received, snow will be in the air. NO ITEMS received! Did I say SCAM, SCAM, SCAM!

Date of experience: October 10, 2020
Wish C. — Wish Rep
over a year old

Hi Monica. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
1 helpful vote
Follow Laurel B.
Unfollow Laurel B.
Share Review
Report Review

Zero Customer Service!
October 10, 2020

Purchased an item that was incorrectly described. When I notified them they took days between every tidbit of computer communication. You can't talk to anyone! They literally responded that I had to remove the item from the packaging to be able to use it! Seriously? That is how stupid I am?! After a month, of this ridiculous back and forth garbage they agree to let me return it, at my own expense! Now that I have... no money back! Do not buy from these lying theives!

Date of experience: October 10, 2020
Wish C. — Wish Rep
over a year old

Hi Laurel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!