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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
Follow Trish M.
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Do not order!
October 26, 2020

I ordered some pants. It took two MONTHS til they finally came in the WRONG size! I have tried for a month to return them & get my money back and they keep asking for more pictures. I have sent them EVERYTHING they asked for and NO replies!

Date of experience: October 26, 2020
Wish C. — Wish Rep
over a year old

Hi Trish. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Utah
1 review
0 helpful votes
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Scam Do not use it
October 26, 2020

Tried to scam me for 174.30 on an item for 74 cents. Luckily I was able to stop it. They have reported to PayPal they refunded the money which they did not. Have tried to send it through my account twice.

Date of experience: October 26, 2020
Wish C. — Wish Rep
over a year old

Hi Vicki. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Worst online stores. They don't deliver items. Don't waste your money and time. $#*! products and they don't work.

Date of experience: October 25, 2020
Wish C. — Wish Rep
over a year old

Hi Noname. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Hampshire
1 review
0 helpful votes
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A product was advertised at $6.24 + $1.73 shipping. I took time to create an account an add my personal info to their website only to find out that the price in the shopping cart was $8.00 + $2.00 shipping.

I immediately opened an incognito browser and pasted the product link. The price was $6.24 + $1.73 shipping. I logged into my account and the price changed to $8.00 + $2.00 shipping.

I started a chat session in an attempt to ask for a clarification and inquire whether every state's Attorney General office is aware of wish.com practice, but only got responses from chat bots.

Date of experience: October 25, 2020
Wish C. — Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
1 review
0 helpful votes
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PLAYING WITH YOUR MONEY
October 24, 2020

Ordered item on 10/09 only to have the "processing" pushed back week after week. Checked order status today since it would is supposed to "process" again on October 30. Status said the item is no loner available... so what's to process? I was given two choices:
1. Wait for item or
2. Look at other items
The "other items" were not even close to comparable
So to get a refund I had to submit me email and a photo... REALLY!
Now its a 3 business day wait to be contact by a customer service representative for a refund on an item that is not available.
Just a scam to hold on to my money as long as possible!
STATES ATTORNEYS GENERAL NEED TO INVESTIGATE THIS COMPANY

Date of experience: October 24, 2020
Wish C. — Wish Rep
over a year old

Hi Mark. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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I bought a so called cell phone. Was a total fake not one thing worked couldn't down load apps camera didn't work also advertized face and finger print long in both nothing I have tried contacting customer service 5 times been over three weeks and nothing. Repeat do not use should be shut down for all there false advertising

Date of experience: October 23, 2020
Wish C. — Wish Rep
over a year old

Hi Dan. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Louisiana
1 review
0 helpful votes
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Don't waste your time and your effort if you pay in here more dollars but you get what you paid for even their service made in China

Date of experience: October 23, 2020
Wish C. — Wish Rep
over a year old

Hi Maha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
1 helpful vote
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Wish is a scam!
October 23, 2020

Everything you try to buy on the $. 50 Special Buys gets rejected and you have to ask for a refund. Then you have to do that for each item. It's time consuming and they try to get you to get Wish Cash credit instead.

Date of experience: October 23, 2020
Wish C. — Wish Rep
over a year old

Hi Harlan. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

District of Columbia
1 review
1 helpful vote
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They are scammer.
October 22, 2020

They are scammer and liers. They said my credit card was an authorized user, so they said the order had been cancelled and never charged. But they charged and got the money. Now they said I cancelled and there was no refund. I wasted my time over a month. I should read all the reviews before the order. I want to file a complaint to the consumer bureau to prevent other victims.

Date of experience: October 22, 2020
Wish C. — Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
1 helpful vote
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Fraud
October 22, 2020

I ordered 2 gaming chairs, but only received wheels. Despite dozens of messages, only automated responses are received, which don't resolve the issue. I've bought many items which have been good, but this current experience has put me off buying again.

Date of experience: October 22, 2020
Wish C. — Wish Rep
over a year old

Hi Helen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
2 reviews
4 helpful votes
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AVOID. THEY CHEAT YOU
October 22, 2020

SCAMMERS. I paid for four items and only received one. Customer service is all on line and goes in circles, as soon as they reply to you they consider the matter closed so you have to start again. AVOID. DONT WASTE YOUR MONEY

Date of experience: October 22, 2020
Wish C. — Wish Rep
over a year old

Hi Spudilika. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Zealand
1 review
0 helpful votes
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Negotiating WISH
October 22, 2020

I took a chance and ordered a pair of hiking boots from WISH. The company that I ordered from was Yipwind. The size description was good in relation to FOOT size but they are a small fit so ordering a size larger is recommended. I did not do this, so as a result received a pair of boots one size too small. It was a shame because they were nice boots. They were lightweight so not for serious hiking, but good for general wear. The company processed my order quickly. They gave me an order number. The items arrived within the suggested time frame. Note: this has nothing to do with Yipwind but rather WISH website itself - I found negotiating a return policy difficult so did not return the items for a larger size. And I tried to leave a review but found that my order history (under avatar icon in wish website) had vanished. I think WISH needs to make refund easier. I have read many bad reviews about WISH so proceed with caution - however my experience was okay but returning goods will be a hassle.

Date of experience: October 21, 2020
Wish C. — Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Czechia
2 reviews
9 helpful votes
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Missing Shipments, They always have excuses and after a month they close your complaint as the refund period is closed. Bad service, please think twice befor ordering.

Date of experience: October 21, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
2 helpful votes
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Bad service
October 21, 2020

After receiving the wrong size goods, they immediately complained about manual processing. They kept delaying until the return deadline was exceeded before notifying you that no refunds were made. I thought I could use photos to take the wrong goods, but the poor staff did not understand how to solve them, so they will not use this website again in the future shopping wessite size 10x8.5x5.5 Received size 7.2x7x5.5

Date of experience: October 20, 2020
Wish C. — Wish Rep
over a year old

Hi Eric. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

North Carolina
1 review
1 helpful vote
Follow Siobhan H.
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This company was designed to cheat you! You think you will get a refund in Paypal and initially you will see. 75 cent refunds for items and believe the rest is coming in 14 days. It's NOT! Buy accepting that refund of a few cents in Paypal you agreed top take back ONLY the partial payment and your out the rest of the refund! Paypal does not honor any claims made by wish either. Hot tip! RUN!

Date of experience: October 20, 2020
Wish C. — Wish Rep
over a year old

Hi Siobhan. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Georgia
8 reviews
1 helpful vote
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This place is a joke
October 20, 2020

Everything that I ordered took sometimes months before I would receive my order and when I did it was it what I expected it was smaller and plus easy to tear up very cheap made s***

Date of experience: October 20, 2020
Florida
1 review
1 helpful vote
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Ordered leather shoes, got plastic. Ordered SD cards UHS2 speed and got cards marked as UHS2 but only had one row of contacts. Speed maybe 8-10mb/s. Keeps charging 4.95 a month, and won't stop.
Good luck.

Date of experience: October 19, 2020
Wish C. — Wish Rep
over a year old

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Wisconsin
1 review
1 helpful vote
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STOP BEFORE YOU START
October 19, 2020

Wish.com is a joke! There items are garbage and its all just a waste of your money and time, don't take my word order 1 thing and you will see what im talking about

Date of experience: October 19, 2020
Wish C. — Wish Rep
over a year old

Hi Jay. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
2 helpful votes
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"EBIKE BUYERS BEWARE"
October 19, 2020

Ordered 2 ebikes and a helmet on Oct. 1,2020. I always check for my order, it always shows ready to ship and will arrive Oct. 26,2020. My wife and I were excited about it. On 10/17/2020 I received an email saying out stock and today 10/18/2020 I received another email for the other ebike saying out of stock. I don't know why they have to wait 17 days to say it's out of stock but it was available when I ordered it. I received my refund not happy about it. I am just frustrated and angry that I waited for nothing. These were two separate orders. They should know there available item in stock. These ruins the credibility of the website.

Date of experience: October 18, 2020
Wish C. — Wish Rep
over a year old

Hi Cris. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
2 reviews
0 helpful votes
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NO ONE TO TALK TO
October 18, 2020

Completely isolated from any questions and ******* customer support or service. Stay away from them

Date of experience: October 18, 2020
Wish C. — Wish Rep
over a year old

Hi Richard. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.