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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I ordered some pants. It took two MONTHS til they finally came in the WRONG size! I have tried for a month to return them & get my money back and they keep asking for more pictures. I have sent them EVERYTHING they asked for and NO replies!
Tried to scam me for 174.30 on an item for 74 cents. Luckily I was able to stop it. They have reported to PayPal they refunded the money which they did not. Have tried to send it through my account twice.
Hi Vicki. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Worst online stores. They don't deliver items. Don't waste your money and time. $#*! products and they don't work.
Hi Noname. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
A product was advertised at $6.24 + $1.73 shipping. I took time to create an account an add my personal info to their website only to find out that the price in the shopping cart was $8.00 + $2.00 shipping.
I immediately opened an incognito browser and pasted the product link. The price was $6.24 + $1.73 shipping. I logged into my account and the price changed to $8.00 + $2.00 shipping.
I started a chat session in an attempt to ask for a clarification and inquire whether every state's Attorney General office is aware of wish.com practice, but only got responses from chat bots.
Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Ordered item on 10/09 only to have the "processing" pushed back week after week. Checked order status today since it would is supposed to "process" again on October 30. Status said the item is no loner available... so what's to process? I was given two choices:
1. Wait for item or
2. Look at other items
The "other items" were not even close to comparable
So to get a refund I had to submit me email and a photo... REALLY!
Now its a 3 business day wait to be contact by a customer service representative for a refund on an item that is not available.
Just a scam to hold on to my money as long as possible!
STATES ATTORNEYS GENERAL NEED TO INVESTIGATE THIS COMPANY
Hi Mark. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I bought a so called cell phone. Was a total fake not one thing worked couldn't down load apps camera didn't work also advertized face and finger print long in both nothing I have tried contacting customer service 5 times been over three weeks and nothing. Repeat do not use should be shut down for all there false advertising
Hi Dan. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Don't waste your time and your effort if you pay in here more dollars but you get what you paid for even their service made in China
Hi Maha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Everything you try to buy on the $. 50 Special Buys gets rejected and you have to ask for a refund. Then you have to do that for each item. It's time consuming and they try to get you to get Wish Cash credit instead.
Hi Harlan. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
They are scammer and liers. They said my credit card was an authorized user, so they said the order had been cancelled and never charged. But they charged and got the money. Now they said I cancelled and there was no refund. I wasted my time over a month. I should read all the reviews before the order. I want to file a complaint to the consumer bureau to prevent other victims.
Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I ordered 2 gaming chairs, but only received wheels. Despite dozens of messages, only automated responses are received, which don't resolve the issue. I've bought many items which have been good, but this current experience has put me off buying again.
Hi Helen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
SCAMMERS. I paid for four items and only received one. Customer service is all on line and goes in circles, as soon as they reply to you they consider the matter closed so you have to start again. AVOID. DONT WASTE YOUR MONEY
Hi Spudilika. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I took a chance and ordered a pair of hiking boots from WISH. The company that I ordered from was Yipwind. The size description was good in relation to FOOT size but they are a small fit so ordering a size larger is recommended. I did not do this, so as a result received a pair of boots one size too small. It was a shame because they were nice boots. They were lightweight so not for serious hiking, but good for general wear. The company processed my order quickly. They gave me an order number. The items arrived within the suggested time frame. Note: this has nothing to do with Yipwind but rather WISH website itself - I found negotiating a return policy difficult so did not return the items for a larger size. And I tried to leave a review but found that my order history (under avatar icon in wish website) had vanished. I think WISH needs to make refund easier. I have read many bad reviews about WISH so proceed with caution - however my experience was okay but returning goods will be a hassle.
Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Missing Shipments, They always have excuses and after a month they close your complaint as the refund period is closed. Bad service, please think twice befor ordering.
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
After receiving the wrong size goods, they immediately complained about manual processing. They kept delaying until the return deadline was exceeded before notifying you that no refunds were made. I thought I could use photos to take the wrong goods, but the poor staff did not understand how to solve them, so they will not use this website again in the future shopping wessite size 10x8.5x5.5 Received size 7.2x7x5.5
Hi Eric. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
This company was designed to cheat you! You think you will get a refund in Paypal and initially you will see. 75 cent refunds for items and believe the rest is coming in 14 days. It's NOT! Buy accepting that refund of a few cents in Paypal you agreed top take back ONLY the partial payment and your out the rest of the refund! Paypal does not honor any claims made by wish either. Hot tip! RUN!
Hi Siobhan. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Everything that I ordered took sometimes months before I would receive my order and when I did it was it what I expected it was smaller and plus easy to tear up very cheap made s***
Ordered leather shoes, got plastic. Ordered SD cards UHS2 speed and got cards marked as UHS2 but only had one row of contacts. Speed maybe 8-10mb/s. Keeps charging 4.95 a month, and won't stop.
Good luck.
Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Wish.com is a joke! There items are garbage and its all just a waste of your money and time, don't take my word order 1 thing and you will see what im talking about
Hi Jay. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered 2 ebikes and a helmet on Oct. 1,2020. I always check for my order, it always shows ready to ship and will arrive Oct. 26,2020. My wife and I were excited about it. On 10/17/2020 I received an email saying out stock and today 10/18/2020 I received another email for the other ebike saying out of stock. I don't know why they have to wait 17 days to say it's out of stock but it was available when I ordered it. I received my refund not happy about it. I am just frustrated and angry that I waited for nothing. These were two separate orders. They should know there available item in stock. These ruins the credibility of the website.
Hi Cris. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Completely isolated from any questions and ******* customer support or service. Stay away from them
Hi Richard. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi Trish. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.