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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Isle of Man
2 reviews
0 helpful votes
Follow DAVID C.
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Things look like great bargains and, maybe they are. However, in my experience the goods do not arrive. Really a case of buyer beware. SCAM

Date of experience: October 31, 2020
Wish C. — Wish Rep
over a year old

Hi David. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Nevada
1 review
0 helpful votes
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Customer Service
October 31, 2020

Apparently their idea of customer service is that they have me do their work for them. After not receiving my item in the prescribed time although they told me it was delivered. So gave me a LIST of ways I could do their job for them. I wouldn't recommend them to my worst enemy. Their customer service is nonexistent.

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi Sharon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
2 helpful votes
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Crap Watch
October 30, 2020

I bought a watch from Wish to 'tide me over' till my own watch was repaired. It took 2 weeks to come and when it did the screen was so dark you had to push the 'light' button to read the numbers not much use unless you have two hands free! I also discovered that the protective plastic, over the face of the watch was fitted INSIDE the glass. I received a full refund but I really needed a watch! Photo1 without light, photo 2 with light two handed operation not much use in a watch.

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi Brian. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Iowa
1 review
1 helpful vote
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I ordered a phone from them. The phone was advertised as US sellers, but it took almost 2 mths to get it. It was a fake phone, fake cameras, the battery inside the phone didn't even fit inside. It was small, not even connected to the wire inside the case. I got my money back from my credit card company, but please people, do not shop from them. Wish.com will sell you the lowest throwaway garbage that I have ever seen. Oh, I contacted them via their website. They said they would get back within 3 days. I waited 10 and never heard anything from them. They need to be put out of business imo. These people are crooks. -Alyssa

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi Alyssa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
0 helpful votes
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I bought some stuff from wish for the 1st time they are all garbage plastic they look fake they are fake they say you get what you pay for by wish you get less what you pay for I wrote a review and it just not showing they want allow you I want to return my items there's no way that I can return them they are fake scammers stay away 10,000 miles from them

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi Chaim. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Virginia
1 review
0 helpful votes
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Lost time
October 31, 2020

I ordered several products here, but the delivery is very long. After 2 months I received my orders, but you can order more in another place and not wait so enduring.

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi Iberic. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Just stay away. 99% crappy products. They just send you whatever they feel like sending. Support sucks!

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi Gail. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
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They had a deal for large 3 light outdoor solar light for $14. (With act fast count down) bought 2. They sent confirmation, correct description, but different photo of small led wall light. Sure enough after over three weeks they sent the small walk lights.

Odd that they automatically took funds from Paypal. Did not have to log in! Scary.

Filed complaint with order and attached photos with correct description title and they said they sent correct lights. After going back and forth without resolve... tried Paypal dispute and it says this transaction is not eligible!

See photos, Title is correct.

Stay away!

Date of experience: October 30, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Indiana
1 review
0 helpful votes
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Scam
October 30, 2020

I never received products and not give refund! They kept saying may take longer then after keep wait as they said then say to late for refund.

Date of experience: October 29, 2020
Wish C. — Wish Rep
over a year old

Hi Lisa. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
0 helpful votes
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Wish is a scam
October 29, 2020

I ordered some items on with that were over $90 after they never shipped and i asked for a refund i found that wish deleted my order histery and never returened my money after they said i would get it back with in 2 weeks or less! Lucky for ME i have wells fargo on my side. They still have records of the transaction! Wish is a TOTAL SCAM! They help there people cheat and steal your money! The vendor had no way of deleating my order histery only wish is able to do that and they do! Sad over $90 that is way pathetic!

Date of experience: October 29, 2020
Wish C. — Wish Rep
over a year old

Hi Jamey. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Georgia
1 review
0 helpful votes
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Crap
October 29, 2020

I have ordered multiple items from this site and have received less than half of them. I contact customer support and I'm told to contact the carrier! Meanwhile, a bag I paid $40 for is showing delivered and they could care less. Total crap and will NEVER shop with them again

Date of experience: October 29, 2020
Wish C. — Wish Rep
over a year old

Hi Jenn. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
1 helpful vote
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Scam City
October 29, 2020

Description said there were 2 pieces, only 1 was shipped. I didn't get all of what I ordered, but since I got half of the order, they claim it was a successful delivery! Money wasted.

Date of experience: October 28, 2020
Wish C. — Wish Rep
over a year old

Hi Dwight, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
1 review
0 helpful votes
Follow Aaron S.
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I ordered 10 clothing items from Wish.com. None of them fit so I have been attempting to return them. I keep getting the runaround and so far have not gotten them to accept any of the 10 items for return. Their emails are friendly, though condescending, but do not respond to the issues I ask for help with. In order to return the items I have to go through a lengthy process with each and every item separately. This includes taking a picture of each item. After completing this they are now saying that the pictures are not sufficient or are from the wrong angle, etc. They are asking for new pictures that show both the tag with the size and the entire garment in a single picture but when I take a picture of the entire garment they say they cannot read the tag and vice versa. Also some of the garments didn't have tags to begin with. The cost of each item is around $30 dollars. I have shopped at high end stores with garments or shoes between $100-$200 and even then have never been asked to submit photos before. Their emails continue to state that no returns will be accepted after 30 days and I get the feeling that they are trying to make things as difficult as possible so I either give up or run out of time. I was also charged an enormous amount of shipping, for what its worth.

Date of experience: October 28, 2020
Wish C. — Wish Rep
over a year old

Hi Aaron. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
0 helpful votes
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Poor customer service
October 28, 2020

I ordered a blanket from wish.com. I never received an email confirmation. I tried to call the company, no phone service. I emailed and they send a generic email back that wasn't helpful. Asking for an order confirmation number when I clearly stated I never recieved one.
Numerous emails were sent and NO resolution. The order never arrived. The money was removed from my account.

Date of experience: October 28, 2020
Wish C. — Wish Rep
over a year old

Hi Heather. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Jersey
3 reviews
5 helpful votes
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Impressive
October 29, 2020

Such a great resource for home improvised mascarade and for ordering really weird items no one would need in real life.

Date of experience: October 28, 2020
Colorado
1 review
0 helpful votes
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They stole 30.96 from me
October 28, 2020

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Kelly stevens
2 reviews
1 star: Bad
Just now
They stole 30.96 from me
I ordered a 20.00 rompers, they charged me 11.00 for shipping plus taxes. They day I was notified it shipped I told them they shipped to the wrong address and to please fix it. They said I had to wait u til October 20 which was several weeks away. They sent me a notice it was delivered to the wrong address and I needed to contact the mail carrier. Both mail carrier and address where they claim to have sent it said they never had the package. So after doing all wish told me to do come Oct. 20 when thwy said they would refund my money they are fighting me on it. Some 30.96 I spent on a package to never get to me and they said they would refund and now they are dragging their feet! Dont buy from them because they are liars and thieves. I never received my order!

Date of experience: October 28, 2020
Wish C. — Wish Rep
over a year old

Hi Kelly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
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SCAM ARTISTS!
October 28, 2020

I ordered a white sculpture from Wish. I received a pair of FAKE Louboutin sneakers that smell of cancer inducing chemicals. I'm now back and forth with them, speaking in circles of course, about a refund. Apparently they send the shipment from China to a facility, then the facility sends it to you. They put a new tracking # and sticker on top of the one with the customs info thus making it unreadable. I also ordered 18 brooches and received 2 pairs of horrendous black boots. Same thing. Although this time, I was able to peel the local sticker off, indicating the original sticker clearly saying "brooches." DO NOT ORDER FROM THEM!

+1
Date of experience: October 27, 2020
Wish C. — Wish Rep
over a year old

Hi Matthew. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow Hafez E.
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It's a scam company
October 27, 2020

Don't you ever dream of any good deal with this company, if you can get anybody to answer your concerns, that will be a miracle.
Stay away and don't get fooled by all their faults advertising, it's only to get you in.
For the second time stay away.

Date of experience: October 27, 2020
Wish C. — Wish Rep
over a year old

Hi Hafez. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
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I ordered a pet grooming table. It showed a picture of a table, described it as foldable, adjustable, usually $198 but today $38. So I paid and waited for it to arrive. When two dog grooming brushes arrived I guessed someone had simply mixed up the order, but when I went into my Wish login there was now a picture of the brush. The description was still a grooming table but the picture had changed and 2 dog brushes had been added. I contacted Wish who responded that I had clicked on an offer of a table OR a couple of brushes (not true by the way). I contacted PayPal who opened a dispute and I will be requesting my money back, closing my Wish account and posting on every scam site I can find that Wish is dodgy.

Date of experience: October 27, 2020
Wish C. — Wish Rep
over a year old

Hi Wendy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
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Bait and switch
October 26, 2020

I ordered the crimping set. They didn't send the terminals. They keep handing me off to customer support. What a waste of time. The picture of the items shows clearly that the terminals are includes in the deal. NOT. Beware of their bait and switch attitude. Never again.

Date of experience: October 26, 2020
Wish C. — Wish Rep
over a year old

Hi Richard. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!