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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

linda M.
California
1 review
31 helpful votes
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I have been ordering from Wish for over two years. I have never had a problem. The communication has been good and I have never had a problem getting a refund and I am often told not to even send the item back. I have gotten some fantastic jewelry for a dollar, scarfs, toys, travel accessories, etc and everything has been very satisfactory and decent quality. Sorry to hear that so many people have had problems.

Date of experience: June 9, 2016
Tennessee
1 review
3 helpful votes
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It's OK
June 9, 2016

Cameit's OK but when I got my order in it had paint chipped off other than that it looked the same as the picture look really cute beside the chipped off paint

Date of experience: June 8, 2016
Indiana
1 review
47 helpful votes
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Be a smart shopper
June 8, 2016

I've been a shopper on various Chinese websites and apps such as Wish and Aliexpress and I've never had any problems. Also, when I make an order, I keep the following saying in mind: "You get what you pay for." There's a reason these things are cheap. They're poor quality and that needs to be the expectation when you order from these places. Also, I only have a debit card, so when I make a purchase from these websites, I first go buy a pre paid card from Target or CVS and then make my order. You have to be a smart shopper to avoid any chance of extra charges or even hackers. Hope this helps

Date of experience: June 6, 2016
Ohio
1 review
4 helpful votes
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Hit and miss
June 8, 2016

I have never had any issues getting a return for items that I never recieved. However, they have the tendency to send you the wrong colors/patterns and sometimes "similar" products that aren't similar at all (eg: different brand of lipstick. Still lipstick but not the one I ordered)

You have to be cautious. Read reviews for the item AND the store reviews.
I have found it difficult contacting the stores selling the items, they tend to be unhelpful but when contacting the WISH support team directly, they're very good to make things right.

WARNING! EXPECT TO WAIT 1 month on all orders. It's from China. It drives me crazy seeing all the bad reviews just bc of slow shipping.
If you want fast shipping, but the same crap from Amazon for double the price.
Seriously, everything on wish is also on Amazon. For way more.

Generally I like the app.
Know if you see anything "name brand" it will be a fake/dupe. It may come close to comparison, you may just pay for the logo.
Either way, read reviews.

Date of experience: June 6, 2016
Arizona
1 review
19 helpful votes
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I have ordered from this app for over a year now, you get what you pay for! If you buy a shirt for $3.00 don't expect to get a $20.00 quality blouse. Many items are good and shipping can take awhile but it is not too bad and never have had problems. Once ordered something on accident, so I asked for a refund and they put the money back on my card with in seconds! Great customer service. Mostly just use this site for product now instead of clothing, items such as makeup, applicators, and some jewelry items are always good quality. Always read previous buyers reviews and see pictures to get a better idea of what you will be buying.

Date of experience: June 5, 2016
Estonia
11 reviews
21 helpful votes
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Great bargain
June 2, 2016

I have been placing regular orders for about a few months now. I've purchased authentic cosmetic brands for half the price. My favorite product is the hair growth oil. I will keep ordering. Shipping is faster than estimated.

Date of experience: June 2, 2016
Wish C. — Wish Rep
over a year old

Thank you for shopping with Wish!

Canada
10 reviews
29 helpful votes
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I have been making regular purchases from Wish for the past couple of years. I learned the over half of the items never arrive and probably 80% of the product that does arrive is late. Up until recently I was always refunded for my missing/never delivered or late products. All was great until the last 12 or so items that I ordered didn't show. I requested refunds for these items as I always have before and they blocked my account. I emailed wish and was told that they could not unblock me, no reason given btw. I can only assume that it is because they refunded the last 12 or so items to me (never received the item so I should be refunded according to their policy).
My theory is that most of the items never actually ship from the store. I was always ok with that because I got my money back for these items.
I am still waiting on a number of items to arrive, most of which are a few weeks late already and I'm guessing that they will never arrive.
Of course now that my account is "blocked" I will never get my money back. Poor business wish!
I was one of your biggest promoters and advocates, telling everyone that I know to use your site with great reviews. I will never spend a dime at wish again and I hope that many people read this review... be hesitant before buying because they will screw you!

THE SAGA CONTINUES...

I received three of the outstanding orders that I have been waiting for.
The 6 order so that have should have arrived but have Not. AND they still have my account blocked so I can not be refunded or contact anyone to find out Where my stuff is. The tracking doesn't show these in Canada. I still have another 3 orders that are late but say that they should arrive soon.

What a scam!

Date of experience: June 1, 2016
Germany
1 review
14 helpful votes
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I have ordered a few products from wish.com and some were good, some were bad. They do offer a wide range of products at very low prices, so obviously you have to take this into consideration. Products take about a month to arrive, as they usually send from China. I ordered some USB drives with 1TB and 2 TB capacity at prices around $20 or less. They were all fake - they appeared to have the given capacity, but had been manipulated and in reality only had 16GB. I reported this to wish.com and within hours received a full refund and was told I did not need to return anything. That is good customer service. I was able to repartition the USB-Sticks to their real capacity and have at least usable 16GB USB sticks for free.
One word of caution, ALWAYS use PayPal with this site, NEVER a credit-card. I have read reports of people using credit-cards and having problems of extra charges. That cannot happen with PayPal. I always used PayPal, myself.

Date of experience: May 29, 2016
Canada
1 review
19 helpful votes
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Be careful
May 28, 2016

I purchased many items with no problem. Until I bought nail polish. I was sent an empty bottle and my credit card was compromised. This is the second time my card was compromised on there site.

Date of experience: May 27, 2016
New Jersey
1 review
5 helpful votes
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You get what you pay for. All the stuff mainly comes from China so most of the clothes run small but the other stuff I've ordered it great sometimes not exactly what was ordered but of I don't like it I usually give it away cause it was so cheap. I have not ordered anything over 20 bucks yet.

Date of experience: May 27, 2016
India
1 review
30 helpful votes
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I would advise to stay away from this site. They take your money and even not delivering the ordered item and then when you have a problem take forever to get back to you and when you need a return they ignore you. As well as deactivate your account as after making purchase your order history page do not shows any purchase. So you cant track your order.

Date of experience: May 26, 2016
India
1 review
10 helpful votes
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ITEM NOT RECEIVED
May 24, 2016

GOOD MORNING SIR/MADAM I HAVE PURCHASED/ORDER ONE ITEM i. E. BASEBALL CAP HIP ONE SIZE WITH TRACKING # *******6945 NOT RECEIVED TILL DATE PLZ TRACK WHERE IS THE ITEM,
THANKING YOU

Date of experience: May 24, 2016
Canada
1 review
13 helpful votes
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I love wish no problems at all. Anything I order I get refunded if it's poor quality or if it's late I can show the proof of this... wish is the best thing ever

Date of experience: May 23, 2016
Wish C. — Wish Rep
over a year old

Thank you for shopping with Wish, Jevashia!

Maryland
11 reviews
95 helpful votes
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I have been ordering things from them for a long time now. I know that some of their stuff is crap and cheaply made. I learned to pick out the good from the bad and pay attention to the reviews of the seller. They also don't know colors very well - I've been sent the wrong color of things all the time. But - you learn. I've been ordering from them for years - and now when I went to place an order - the entire thing was refunded. I've been told now that my account is blocked and that it cannot be reinstated. I have asked over and over again but all I get is, "It looks like your shipping address was previously used in a fraudulent transaction" and "suspicious activity in your transaction history" wtf? I've asked for them to define what this means and I get the same thing over and over again. YES - I get it... I'm blocked. Ok, can we move on rainman... and explain why? I'm frustrated. It's like talking to a robot... with the intelligence of a door knob. I wish they would explain.

Date of experience: May 23, 2016
Canada
1 review
10 helpful votes
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I could not get response from wish.com. They took, y money and I could not contact them, they sent no email.

Item is shipped after three weeks.

STAY AWAY!

Date of experience: May 19, 2016
Canada
2 reviews
17 helpful votes
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Personally
May 20, 2016

I almost never used wish because of some of the reviews I read on the internet. But i'm glad I got a re-loadable credit card and went out on a limb.

Yes sometimes you wait for a long time for your item to be shipped 30 days +
On the upside it's cheap incredibly cheap (product and shipping)

There are times items arrive late or not at all
On the upside refunds are provided without hassle, I've had them give me a refund and say if it does come keep the item as our apology.

Yes its not a 24hr 1800 number and easy phone support.
However email support responses arrive fairly quickly.

If your in a huge rush then you may not want to purchase off wish.
Or if you lack patience.

But I can say honestly I have never been scammed or ripped off by wish they ensure when someone I purchase from fails to deliver they honor the refund.

Date of experience: May 19, 2016
Canada
1 review
12 helpful votes
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Wish can be great and it can be horrible. At first it was OK because if an item did not arrive or there was a problem with the item, a full refund would be given. The first year, any item that did not arrive was refunded. If there was an issue ie quality, a refund was also given. For some reason, Wish has blocked my account so that I cannot purchase or talk to a vendor about an issue. It has been weeks and if I do get a response they do not answer my questions. They claim there is suspicious activity on my account but they refuse to give any details. They asked for my credit card statement and I gave it to them but they have done nothing since and it has been 2 weeks. It is very aggravating because I got comfortable and spent $600 and now I have many items that have not arrived and Wish is not responding to the me. I'm not sure if the items were never shipped out, lost in transit and Wish is not responding. They keep giving the same comment over and over again like it is a computer and not a person responding.

Date of experience: May 19, 2016
California
2 reviews
9 helpful votes
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I bought a watch for a good price. Well it is true when they say you get what you pay for. I believe this watch to have lead and maybe other toxic chemicals in the metal. Any time I wear the watch for more than 2 days I get aches in my wrist, hand, and my low back near my kidneys starts to hurt. I have also found myself to have headaches. I never ever get head aches. I stopped wearing the watch when all these symptoms started to happen simultaneously along with the drying of my throat, swollen white tongue, and throat aches.
When I looked up my symptoms this came up.
http://www.mayoclinic.org/diseases-conditions/lead-poisoning/basics/symptoms/con-*******
http://www.healthline.com/health/lead-poisoning
Signs and symptoms in adults may include:
High blood pressure.
Abdominal pain.
Constipation.
Joint pains.
Muscle pain.
Declines in mental functioning.
Pain, numbness or tingling of the extremities.
Headache.

+2
Date of experience: May 17, 2016
Illinois
1 review
7 helpful votes
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Why do so many people give wish 1 star?
Any time someone in my family orders anything from wish it is usually fine, we have only returned like 2-3 things but that's only b/c it didn't fit or something like that. Our packages have always been perfectly fine, other than that. I give WISH 5 STARS!

Date of experience: May 17, 2016
Wish C. — Wish Rep
over a year old

So happy to hear that Amber! Thank you for shopping with Wish!

Virginia
1 review
6 helpful votes
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Well
May 18, 2016

Wish us a great store that offers many things for cheap- CHEAP. Not saying that all of the sub stores in wish are bad as I've been ordering from here for a year now and have gotten many beautiful items that work and look like they're worth more than I bought them for. Just make sure you read the reviews before you order, and if possible look at the other customer's pictures to see your end product. I haven't gotten a disappointing accessory yet but I ordered one dress and I use it as a shirt now as it barely even looks like how it's upposed to. It was my fault for not looking at the reviews before I bought it. Good luck guys it's a great app but you need to be smart with it.

Date of experience: May 17, 2016