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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

District of Columbia
1 review
3 helpful votes
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Awesome customer service!
July 1, 2016

My necklace arrived damaged, but they were able to process my refund right away!

Date of experience: June 30, 2016
District of Columbia
1 review
5 helpful votes
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I Love Wish!
July 1, 2016

I have ordered over 30 products from Wish during the past year. I have absolutely loved almost everything I have ordered. The shopping experience is fantastic and if you take time to read the reviews for each product, you won't be disappointed with what you receive. Shipping can take a couple weeks, but it's really worth it for the price. I have found things on Wish for literally a quarter of the price they are for sale on Amazon. Customer Service is awesome and will process a refund for you immediately if something goes wrong with your order. I actually love shopping on Wish as much for fun as to find great deals on products I love. Wish fan for life!

Date of experience: June 30, 2016
District of Columbia
1 review
6 helpful votes
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I've bought many things on Wish and always look there first now before buying other places. I was shopping for an Avocado slicer, they were $10 on Amazon and I found the same one for $1 on Wish! Will definitely be back, great experience!

Date of experience: June 30, 2016
Wish C. — Wish Rep
over a year old

Thank you so much for shopping with Wish! We are so glad you had a great experience!

District of Columbia
1 review
7 helpful votes
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Great site!
July 1, 2016

I've been shopping on Wish for almost a year now and have had all good experiences. Keep in mind that you definitely get what you pay for, so don't expect a beautiful ring for $1. I've purchased a lot of small items like purses, jewelry, hats, etc. and they've been everything I expected. Customer service is excellent too!

Date of experience: June 30, 2016
District of Columbia
1 review
4 helpful votes
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I am absolutely in LOVE with Wish! I've found some amazing items at unbelievable prices. I seriously find myself on the app every single day. They have millions of products and a stellar customer service team that's always ready to answer any of my questions.

Thanks for being awesome, Wish Team! :)

Date of experience: June 30, 2016
California
1 review
5 helpful votes
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Excellent customer service!
July 1, 2016

I recently purchased several items on Wish and was highly satisfied with my order. My watch and tank top arrived very quickly, but I was still missing one item. I contacted Wish customer support and received a response the same day with my tracking information.

This was a much better experience than I have ever had dealing with Amazon or other online retailers.

Date of experience: June 30, 2016
District of Columbia
1 review
5 helpful votes
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Awesome Service!
July 1, 2016

It was really great! I had questions about my orders and the Customer Service helped me at every step.

Date of experience: June 30, 2016
California
1 review
3 helpful votes
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I love wish
July 1, 2016

Wish is simply the best! Especially the customer service team!

Date of experience: June 30, 2016
California
1 review
0 helpful votes
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Wish Customer Service Rocks!
July 2, 2016

Wow, some of the best customer service I've ever had! So helpful and quick and getting back to me! I would definitely recommend using them to anyone!

Date of experience: June 30, 2016
California
1 review
2 helpful votes
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Best Customer Service!
July 2, 2016

I love Wish's Customer Service. They are so helpful!

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
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I have purchased many things on Wish and everything I have received has been a FANTASTIC deal! You absolutely cannot beat the prices! The products have all arrived on time, if not faster than I had originally thought it would arrive.

Date of experience: June 30, 2016
District of Columbia
1 review
0 helpful votes
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Amazing experience!
July 2, 2016

Every time I use this app I am surprised how easy it is. The products are cheap and its so nice to have that right in my hand.

Date of experience: June 30, 2016
Canada
1 review
4 helpful votes
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I order jewellery always been happy with it. Get lots of compliments on it. Clothes I find not to order sizes are not correct. I am med. Ordered extra large way to small. Alway has good customer service.

Date of experience: June 29, 2016
Colorado
5 reviews
5 helpful votes
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Satisfied
June 29, 2016

This company is all about customer satisfaction. I received damaged items and they refunded me my money. Also, received an item that did not work worth a crap and damaged and my money was refunded. I order an extreme amount of things from this web site and have also got my family members doing the same so it was appreciated that they took care of me when I was not satisfied.

Date of experience: June 28, 2016
Ohio
2 reviews
3 helpful votes
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Great site
June 29, 2016

I have been ordering from them for over a year. Always had my order correct & on time! The rings are amazing!

Date of experience: June 27, 2016
Wish C. — Wish Rep
over a year old

So glad to hear that Lori! Thank you for shopping with Wish!

Texas
3 reviews
8 helpful votes
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I thought of wish, a bit like Harbor Freight. A lot of stuff at low prices, stop there. The quality of Wish merchandise has been great, I do get annoyed at having to pay separate shipping if I order two of the same item at the same time. Wish seems to be a clearing house and not a warehouse, shipping can take weeks at times. I also notice that many electrical items are built to foreign specs, ac and dc, so check carefully before you buy. An example, a flashlight (torch) uses a, 3.7 volt battery, not commonly available in the States. There is an adapter allowing the use of 3 AA batteries. Many plug in electricals use 220V and have round prongs where here state side we have 110V and have bladed prongs.
I have mainly bought bicycle parts, flashlights, batteries and Tens units. My only complaint so far is slow shipping.

Date of experience: June 27, 2016
Oklahoma
1 review
13 helpful votes
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Worst website ever
June 20, 2016

Wish is a good idea but I've attempted to place 2 different orders and after a couple of days both were refunded. Wish isn't worth it, you'd be better off sticking to amazon.

Date of experience: June 17, 2016
GB
5 reviews
2 helpful votes
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Basic items at low prices but more detailed descripton would help. Like i bought a spoon and fork set there thought it would come with a plate like the pic but it didnt and this wasnt described well enough

Date of experience: June 13, 2016
New Jersey
1 review
26 helpful votes
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Great Experience, Great Customer Service, Refunds Given Without any Issue. They've oft Times Contacted ME to give me a refund if the item takes too long to Deliver. What people do not understand is that wish is comprised of several stores not just 1 store. They over look the cost and the shipping. When you buy from Wish the shipping is either mass shipped or come via Snail Mail. You do not have the option to choose ergo your savings. Snail mail from China can sometimes take up to a month, but in all my experience with Wish they've always contacted me via the App and asked if I have received my item and if I haven't, they offer me a refund which I always receive without issue. I'm sorry for what everyone else is going through but I've bought stuff ranging from a single $1 with shipping another $1 to $250 with free shipping and they have never disappointed me. If they could not send the item. I'd get a notice on the app and given a FULL refund. I'll continue to order from them until they mess up on my orders I guess.

Date of experience: June 13, 2016
Washington
1 review
10 helpful votes
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Do not order tops/jeans/jackets or anything of the sort because it usually ends up with bad material or looks nothing like the picture. If you do want to order something order small stuff like maybe earrings, bracelets, phone cases, etc. I don't suggest ordering clothing at all from this app.

Date of experience: June 10, 2016