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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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For me whatever I ordered came with the time period which they mentioned...
Products which I received was in good condition and none of them were damaged.
It took lot of time to reach me though (30 to 38 days)...
I suggest you should go only for gadgets and wall decals because it's cheap n best in this portal.
Sometimes products may differ in size and color.
I ordered 2 more products hoping this time it will reach much faster than earlier...
To all my Indian friends make sure you give correct address and phone no. In address line too..
The service is fast on a few orders it took about 2 weeks but my question is: is it at the post office or at my mailbox? I mean it's freaking 3:49 A. M!
My daughter goes on wish website and I don't appreciate seeing that
I reviewed a watch which was priced at $39.00 with an orifinal price (crossed out) of $1750. I checked the Internet and several sites had it for $22.50. Inflated pricing to create the apperiance of a good deal is false advertising. Buyer beware. Although I have received some good deals, one must be careful.
I've only had a problem once when items didn't show up. I got my refund within a few days.
Aside from that I love this website and I will continue to use it.
I've bought at least fifty items from Wish.
I love it!
Had my experienced,,,, was keepin All the items I like but... I still, not sure if ibuy shoes. For the reason... the size and design will not be same in reality... but the next day I got an email. That all the items I choose is delivered! I was shock... in what the hell. It will be deliver if I didn't process the payments?!?
Their system took off the money... becaused I ordered before... and the info was complete and they got acces to steal it. L... ashamed on this company!
Understand what the app is first. Products are from China and take a while to be delivered. Sizes are referred to Chinese so u usually need to buy 1 or 2 sizes larger. I've had no problems so far and Im level 7 so I've bought several things mostly cheap small gadgets or cloths. With that said the pictures are misleading some times but if you read the description it clarifies what it is you are buying.
I'm pleased with what I've ordered so far. I did delete my card information after ordering cause I've heard of issues. But it's been great so far it just takes a while to get your stuff
Items arrived well before the expected delivery time. I was very happy
Cannon fault wish in any way. Always get what I order, and always asking to make sure.
Thanks wish
My item was what I expected. I ordered 3 kitchen tools that I bet they sell at Bed Bath & Beyond and paid 10 dollars for all of them. The packaging was just OK, but I got my items in under 3 weeks and I was informed by Wish along the way.
I find myself having a ton of fun shopping on Wish and have gotten at least 6 friends addicted.
I strongly recommend this app.
I have bought lots of things from Wish. They have great deal on dresses, short, jewelry. Love them all.
... Because that was my best buying experience yet!
Thank you so much Camille for your positive feedback! So glad you had a good experience!
A relative of mine got me acquainted with wish dot com. She had a few outfits that were really nice. Not to mention she's a little larger than average. Anyhow I decided to download the app. That was 3 years ago.
I've ordered from them repeatedly, and on the rare occasion that my order wasn't received by the date it's supposed to, I'm immediately and promptly FULLY REFUNDED. I usually receive my orders in a week or 2. I highly recommend this site. For clothing and accessories you can't get a better deal!
My experience was effortless and delightful. Great work making it so easy! Thank you!
So glad you had an effortless experience! Thank you so much for the positive review!
I've dealt with a lot of mediocre/terrible customer service in the past so it was refreshing to deal with such great people at Wish. Stellar service!
Thank you so much for the positive feedback Kelsey! Let us know if you ever need any assistance at all, we are here to help!
I recently downloaded Wish from the app store. I couldn't believe how low the prices were. It made me wonder if maybe it was too good to be true. I checked the Better Business Bureau and they have an A+ rating so I decide to order a few things for my nephew's birthday. Everything arrived in a couple weeks and was great quality. My nephew loved his gifts. Will be back to shop again.
Was looking to acquire GoPro gear off this site and left very satisfied. Great client/customer service with very reasonable pricing.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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So glad to hear that Kim! Thanks for shopping with Wish!