Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

India
1 review
8 helpful votes
Follow Manjunath M.
Unfollow Manjunath M.
Share Review
Report Review

OK OK kind of service
August 4, 2016

For me whatever I ordered came with the time period which they mentioned...
Products which I received was in good condition and none of them were damaged.
It took lot of time to reach me though (30 to 38 days)...
I suggest you should go only for gadgets and wall decals because it's cheap n best in this portal.
Sometimes products may differ in size and color.
I ordered 2 more products hoping this time it will reach much faster than earlier...
To all my Indian friends make sure you give correct address and phone no. In address line too..

Date of experience: August 3, 2016
District of Columbia
1 review
5 helpful votes
Follow Logan W.
Unfollow Logan W.
Share Review
Report Review

The service is fast on a few orders it took about 2 weeks but my question is: is it at the post office or at my mailbox? I mean it's freaking 3:49 A. M!

Date of experience: August 2, 2016
Mississippi
1 review
0 helpful votes
Follow Minette R.
Unfollow Minette R.
Share Review
Report Review

My daughter goes on wish website and I don't appreciate seeing that

Date of experience: July 25, 2016
Minnesota
1 review
9 helpful votes
Follow Jack P.
Unfollow Jack P.
Share Review
Report Review

I reviewed a watch which was priced at $39.00 with an orifinal price (crossed out) of $1750. I checked the Internet and several sites had it for $22.50. Inflated pricing to create the apperiance of a good deal is false advertising. Buyer beware. Although I have received some good deals, one must be careful.

Date of experience: July 25, 2016
Indiana
1 review
15 helpful votes
Follow Brittany A.
Unfollow Brittany A.
Share Review
Report Review

I've only had a problem once when items didn't show up. I got my refund within a few days.
Aside from that I love this website and I will continue to use it.
I've bought at least fifty items from Wish.
I love it!

Date of experience: July 23, 2016
Belgium
1 review
19 helpful votes
Follow Maryagnes D.
Unfollow Maryagnes D.
Share Review
Report Review

Total fraud
July 23, 2016

Had my experienced,,,, was keepin All the items I like but... I still, not sure if ibuy shoes. For the reason... the size and design will not be same in reality... but the next day I got an email. That all the items I choose is delivered! I was shock... in what the hell. It will be deliver if I didn't process the payments?!?
Their system took off the money... becaused I ordered before... and the info was complete and they got acces to steal it. L... ashamed on this company!

Date of experience: July 23, 2016
Oklahoma
1 review
29 helpful votes
Follow Ismail t.
Unfollow Ismail t.
Share Review
Report Review

Understand what the app is first. Products are from China and take a while to be delivered. Sizes are referred to Chinese so u usually need to buy 1 or 2 sizes larger. I've had no problems so far and Im level 7 so I've bought several things mostly cheap small gadgets or cloths. With that said the pictures are misleading some times but if you read the description it clarifies what it is you are buying.

Date of experience: July 14, 2016
Alabama
1 review
18 helpful votes
Follow Melody T.
Unfollow Melody T.
Share Review
Report Review

I'm pleased with what I've ordered so far. I did delete my card information after ordering cause I've heard of issues. But it's been great so far it just takes a while to get your stuff

Date of experience: July 12, 2016
GB
1 review
9 helpful votes
Follow Debra C.
Unfollow Debra C.
Share Review
Report Review

Clothes
July 12, 2016

I must say despite my first 3 tops being far to small got 3 more today and they are perfect thankyou wish and I love my free watch

Date of experience: July 12, 2016
California
1 review
8 helpful votes
Follow Margaret C.
Unfollow Margaret C.
Share Review
Report Review

Arrived fast
July 12, 2016

Items arrived well before the expected delivery time. I was very happy

Date of experience: July 11, 2016
GB
1 review
8 helpful votes
Follow Phil H.
Unfollow Phil H.
Share Review
Report Review

Best company ever
July 10, 2016

Cannon fault wish in any way. Always get what I order, and always asking to make sure.
Thanks wish

Date of experience: July 9, 2016
Italy
1 review
2 helpful votes
Follow Annie W.
Unfollow Annie W.
Share Review
Report Review

My item was what I expected. I ordered 3 kitchen tools that I bet they sell at Bed Bath & Beyond and paid 10 dollars for all of them. The packaging was just OK, but I got my items in under 3 weeks and I was informed by Wish along the way.
I find myself having a ton of fun shopping on Wish and have gotten at least 6 friends addicted.
I strongly recommend this app.

Date of experience: July 6, 2016
Canada
4 reviews
0 helpful votes
Follow Kim G.
Unfollow Kim G.
Share Review
Report Review

Great DEal
July 5, 2016

I have bought lots of things from Wish. They have great deal on dresses, short, jewelry. Love them all.

Date of experience: July 4, 2016
Wish C. — Wish Rep
over a year old

So glad to hear that Kim! Thanks for shopping with Wish!

Texas
1 review
3 helpful votes
Follow Camille L.
Unfollow Camille L.
Share Review
Report Review

Did I just wish upon a star...?
July 4, 2016

... Because that was my best buying experience yet!

Date of experience: July 3, 2016
Wish C. — Wish Rep
over a year old

Thank you so much Camille for your positive feedback! So glad you had a good experience!

New York
2 reviews
7 helpful votes
Follow Nicole F.
Unfollow Nicole F.
Share Review
Report Review

A relative of mine got me acquainted with wish dot com. She had a few outfits that were really nice. Not to mention she's a little larger than average. Anyhow I decided to download the app. That was 3 years ago.
I've ordered from them repeatedly, and on the rare occasion that my order wasn't received by the date it's supposed to, I'm immediately and promptly FULLY REFUNDED. I usually receive my orders in a week or 2. I highly recommend this site. For clothing and accessories you can't get a better deal!

Date of experience: July 2, 2016
California
1 review
1 helpful vote
Follow Dee C.
Unfollow Dee C.
Share Review
Report Review

Fab!
July 4, 2016

I love the cute sushi plushie I ordered. It shipped very quickly and the merchant even added a tinker bell keychain!

Date of experience: July 1, 2016
California
1 review
0 helpful votes
Follow Scarlett P.
Unfollow Scarlett P.
Share Review
Report Review

Easy and So Friendly
July 2, 2016

My experience was effortless and delightful. Great work making it so easy! Thank you!

Date of experience: July 1, 2016
Wish C. — Wish Rep
over a year old

So glad you had an effortless experience! Thank you so much for the positive review!

California
1 review
0 helpful votes
Follow Kelsey G.
Unfollow Kelsey G.
Share Review
Report Review

A+ service
July 2, 2016

I've dealt with a lot of mediocre/terrible customer service in the past so it was refreshing to deal with such great people at Wish. Stellar service!

Date of experience: July 1, 2016
Wish C. — Wish Rep
over a year old

Thank you so much for the positive feedback Kelsey! Let us know if you ever need any assistance at all, we are here to help!

Texas
1 review
3 helpful votes
Follow Mark D.
Unfollow Mark D.
Share Review
Report Review

I recently downloaded Wish from the app store. I couldn't believe how low the prices were. It made me wonder if maybe it was too good to be true. I checked the Better Business Bureau and they have an A+ rating so I decide to order a few things for my nephew's birthday. Everything arrived in a couple weeks and was great quality. My nephew loved his gifts. Will be back to shop again.

Date of experience: July 1, 2016
California
1 review
2 helpful votes
Follow Saunon M.
Unfollow Saunon M.
Share Review
Report Review

Wish - great service
July 1, 2016

Was looking to acquire GoPro gear off this site and left very satisfied. Great client/customer service with very reasonable pricing.

Date of experience: June 30, 2016