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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
Follow Connie G.
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I love going on wish and I have ordered from their twice but BE CAREFUL WHAT YOU BUY. I've only bought small, objects like Phone cases and pens but I would NEVER buy clothes or anything over $10 on those site. Many of the stuff that comes from the site are cheaply made and poor quality. Almost all the clothes on the site are VERY poorly made! Also beware, a lot of the items you order come from China and take VERY LONG to arrive - usually it says a month but it will come usually 2 months or even 3 months to arrive!
The only good thing about the site is that smaller things like nail stamps and earnings are good for the price (usually $2-$4) as well as they give you a 100% refund if the order is wrong, broken or never comes - no questions asked. I bought some nail polish once and when it came it was completely hard when it arrived - it was frozen solid! But when I asked for a refund and sent a picture they gave me a full refund which was very nice since I was so excited for the product and it ended up a bust.

Date of experience: May 16, 2016
Canada
1 review
6 helpful votes
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Love hate
May 15, 2016

Well to start wish has me at a love hate relationship. Yes its true you get what you pay for but at times on certain clothes o have bought some have been brand name with the usa tags on them at quadrupled the price that I bought it for. But for the hate part is half my orders get lost in shipping. Don't get me wrong I love how I get refunded for them if it's past a certain day limit so that's awesome but make me not want to try again. They have gotten on top of their game in the last few by now asking if you received the item and if not do you want a refund. I also like how they say if you still receive the item keep it as a gift. So still I'll continue to buy from them. I just wished orders would stop getting lost in the mail cause seriously. That's what kills me

Date of experience: May 14, 2016
Ohio
1 review
10 helpful votes
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Addicted
May 15, 2016

I love wish I bought so many things off there there's some things you have to watch as far as sizes in clothing check THIER sizing chart not your country's because it comes from across the pond I have not been disappointed yet and I been buying for almost a year

Date of experience: May 14, 2016
Arizona
1 review
11 helpful votes
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WISH, WISH, WHY CAN'T A GET A * RESPONSE FROM GEEK? I HAVE BOUGHT A FEW DOZEN THINGS FROM GEEK. CONSTANTLY DID YOU GET YOUR ORDER? ETC.
LATELY SAME LITTLE THINGS DO NOT WORK, SD CARDS, OUTLET OR USB CHARGERS, ETC.
TO TOP IT OFF THEY ARE NOW SENDING ME ITEMS I CANCELLED TO 3 MONTHS AGO, IE-AN I PAD KEYBOARD. I ONLY HAVE ANDROID! THIS IS * THAT WILL CATCH UP WITH YOUR SIDE COMPANY. ESP AFTER READING MORE AND MORE REVIEWS!

*Redacted by admin

Date of experience: May 13, 2016
Texas
1 review
13 helpful votes
Follow Mioty j.
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I ordered 6 items, I was told it was going to take 2 to 3 weeks for delivery. It actually took 7 to 8 weeks to deliver two of the six items. The others came weeks after. I sent countless email on the status. The items are very deceptive on the website. The actaual items are poorly made with cheap materials. Don't waste your money or time on this crocked website Tb dresses.

Date of experience: May 13, 2016
Canada
1 review
10 helpful votes
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Cant get my stuff
May 12, 2016

I have ordered four items from them and have not received one item. I cant track it, call them or contact them at all. I am very pissed off. They just lost a customer, im sure im not the first or last.

Date of experience: May 12, 2016
California
1 review
15 helpful votes
Follow Stephanie p.
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I opened my package of wish and just found a live bug in my package it was gross! Never shopping from here again costumer service is a huge joke.!

Date of experience: May 11, 2016
Indiana
1 review
5 helpful votes
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Had no problems
May 11, 2016

I have no problems as of yet. And I like it and will continue to purchase from WISh

Date of experience: May 10, 2016
Texas
1 review
3 helpful votes
Follow Ben G.
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I haven't had any issues with the wish app. Everything I ordered has arrived. It is slow and you get items that are cheaply made but they do work. So far I'm impressed..

Date of experience: May 10, 2016
Texas
1 review
6 helpful votes
Follow Kiera D.
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I signed up for the app so I was granted a "free gift" of my choosing. I chose a small cat ring with little rhinestone eyes that was super cute in the picture. I ordered it April 7th and just received it today, May 10th. I opened the package and laughed out loud. I got a sad excuse for a cat, with stones that look like they're just glued on. The ring was also just my size, which isn't a problem for me specifically, but I have a large ring size. If someone with dainty fingers would have ordered it, it would have just fallen right off upon trying it on. I don't care much because it was "free" (I had to pay a dollar for shipping) but I would hate for someone to pay more money than I did for something they really want and wait forever to receive something of laughable quality.
I've seen a ton of news lately regarding sites with cheap and cute merchandise like this that are based in countries in Asia and sending subpar items to its customers. Sadly it seems that Wish is no different.

Date of experience: May 10, 2016
Canada
1 review
8 helpful votes
Follow Howard P.
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Don't believe the expected delivery date. It takes forever. I ordered April 22 with an expected delivery date of May 2 - now it is May 10 and nothing. Hope that I actually get what I ordered.

Date of experience: May 10, 2016
GB
3 reviews
7 helpful votes
Follow Claudia S.
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I wrote a review and said that the item wouldn't work for the UK. This was modified so that there was no mention of the country.
Products are cheaply made and I bet they make money on postage as well - there are no multiple orders. If you want 6 x same item you order 6 x and that means you pay postage 6x.

Date of experience: May 8, 2016
GB
2 reviews
5 helpful votes
Follow Chrissy e.
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This is my second review about this company (Wish)
After complaining that the shoes I had ordered where to small size 6 in English which where 39 on the site
( At least 2 sizes too small)
I was told - you ordered a size 39
You can give them to a friend or sell them on
What bad customer service a disgrace!

Date of experience: May 8, 2016
Washington
1 review
1 helpful vote
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Pleased
May 7, 2016

Have ordered numerous products from Wish app and for the most part I'm pleasantly surprised. Only one item broke the next day but for the price you get what you pay for. Great refund process.

Date of experience: May 6, 2016
New Jersey
1 review
15 helpful votes
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Product quality
May 6, 2016

All products are trash. Stay away from the website. I should follow the people review and not purchasing from the site. You will regret it if you do so.

Date of experience: May 6, 2016
GB
1 review
11 helpful votes
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Rubbish
May 5, 2016

Brought a watch a anklelet and necklace when they came was not happy with the quality of the stuff the watch is not good had a litttle bit in the back the knob to turn and set the time was broken the necklace and anklelet is bad quality it plaster and it left me in tears i brought the necklace for a special occasion but i refuse to wear it now and it cost more to send it back stay away from wish dont buy any thing as you will be let down big time

Just got my solar lights NOT happy at all cheap plastic. Bits missing were you put batteries in lose parts not put together right

Please do not buy stuff from them spend a bit more and get the same thing better quality and you will know it will work right

Date of experience: May 5, 2016
California
1 review
14 helpful votes
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So i bought these head phone and ps3 controller. Ps3 controller came and worked just fine. Let me mind you i was charged for both of these items. My head phones never came to my house. When checking the shipping order status, it said my item was delivered. But it said delivered in china and signed for. So how is this delivered when it is in the wrong country. So i have contacted wish numerous amounts of times through customer support and never have i recieved a word from them, a refund or anything. I would sue them if this was a bigger ticket item. Still very wrong and bad experience with this web site. Aka crooks!

Date of experience: May 4, 2016
Texas
1 review
3 helpful votes
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I have a video game store & figured to get more customers by using Wish to sell. The first thing I noticed is Wish takes a huge chunk of the revenue. I first began to list a PS4 at $340, and Wish was going to take more than $50 as their cut. The profit margin on consoles is very low, I would have to charge an extra $45 to get in a optimum profit margin range, no customer will spend $40 more on a console when they can just come to our store or competitor and pay the regular price. That's why mostly super cheap items are on Wish because of the huge cut they take. It's cheaper for us merchants to sell small items. KILLER - I sold Black Ops 3 PS4 on May 1st, mailed priority May 2nd (-$4 more for me) minimal profit BUT Wish won't send my money to my bank until May 21st "Send' not "Deposited". It's my first sale on Wish but It seems I have to wait nearly a month to be paid after the customer receives their product so for the next 2-week = My Store -expenses -product -normal profit.

Date of experience: May 4, 2016
Pennsylvania
1 review
9 helpful votes
Follow Alice B.
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I was very skeptical at first and just ordered 1 item. It came and was perfect. Since then have ordered at least a dozen items including jewelry and women's and children's clothes. Shipping takes on average 2-3 weeks from China. I'm not thin but just order a size larger and everything fits. I must say I only ordered items with 4 or more stars and do read the reviews carefully first.

Date of experience: May 3, 2016
TW
1 review
2 helpful votes
Follow Izzy A.
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Was introduced to Wish by a coworker. Promptly placed multiple orders for headphones, which are my favorite item to buy. None have arrived, the first being a week later now (even after the rather long shipping window). So won't be buying from them anymore, but they are responsive and OFFERED to refund my money if items do not arrive. Summary: don't bother, too slow, seems like there's a high chance items won't arrive/will be "misrouted" along the way, even with cheap prices this is ultimately a waste of money.

Date of experience: May 2, 2016