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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
4 helpful votes
Follow Julie J.
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Terrible, cheap!
May 3, 2016

The products aren't as pictured. Spend more to get something from a store you know isn't a scam. The customer service is a joke. The communication barrier is a big issue with the sellers too. This site is too much of a headache. AVOID!

Date of experience: May 2, 2016
Canada
3 reviews
9 helpful votes
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The service is good. They reply immediately to emails... They refunded me when they sent the wrong shoes size. But the quality of the products is not good at all. Specially the uv nail polish. It's garbage

Date of experience: May 2, 2016
California
1 review
2 helpful votes
Follow Ray m.
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Cheap. Spend more and go to the store where you can return it if it doesn't work. I have bought notebooks. Solar charging stations. Various items. None of them work. There is no way to return these items there is no phone number or email to contact them at

Date of experience: May 1, 2016
India
1 review
7 helpful votes
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Before 3 month I have paid money for product, but still now, i didn't received that.
I have already sent 2 complaints to them, but no reply.
Pls dont waste your money and time..

Date of experience: May 1, 2016
Illinois
1 review
5 helpful votes
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Bad Bad
April 28, 2016

I never got half my stuff and a pair of leggings just fell apart when I put them on. I even order them big for me. I don't think u should... I know I'm not throwing away anymore of my money

Date of experience: April 27, 2016
Canada
1 review
5 helpful votes
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Please review all the pictures before purchasing, the clothing is knock offs of knock offs. If your shaped like the ladies in the specific picture of interest then go ahead take a shot if not I suggest " don't do it " you'll want to cry especially if this is something you were depending on. Their items are like cheap surprise packages either you get garbage or just ok. I haven't tried any appliances or other items but "good luck with that" I suggest you try aliexpress if you are trying cheap at lease they don't charge for shipping on most items. And their products arrive within the time frame indicated or guaranteed free.
Wish shopping designers have to be unexperienced they really suck and the materials are not even the same.

I am just looking out for you poor people out there!

Date of experience: April 27, 2016
Georgia
1 review
1 helpful vote
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So far, so good
April 26, 2016

So far I have had no problems and received almost everything I've ordered so far. I'm waiting on a couple things ordered last but everything has been as pictured. The shipping is slow yes, but I did my research and knew this going into it. The only real issue I have is that the two cute lace cover ups I have ordered so far are TINY! Lol. Seriously I know most of it comes from China, but we aren't all tiny Chinese women!

I love wish.

Date of experience: April 26, 2016
Canada
5 reviews
22 helpful votes
Follow Hailey G.
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I'd give Wish 5 stars if the shipping was faster, but aside from that everything I've ordered has arrived on time and in good condition. Just keep in mind that you get what you pay for! People complain constantly about the poor quality of the items they ordered, but honestly what do you expect? You can't pay $2 for chiffon shirt and then be surprised when you find it's missing a button. For me, Wish is perfect. It has everything I need, and you can't go wrong with the pricing.

Date of experience: April 25, 2016
Pennsylvania
1 review
4 helpful votes
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I luv this web site
April 25, 2016

I have order from this web site 3 different times and have had NO problems. My order came when they said it wld. If it was going to b late, they updated me with a notification. I haven't ordered clothes, but have ordered make up, make up brushes, purses and jewelry. Now, I already knew the jewelry wld b of cheap quality my God its a $1. Idk how ppl think the quality of jewelry & clothes r gonna b A one, look@ what ur paying for it. Its common sense ppl. It does take awhile to receive ur order but again u know this ahead of time & still choose to complain. Ur order is coming from CHINA! So, all I can say is if ur realistic u will luv this web site. U cnt expect to order things dirt cheap & get top quality, its COMMON SENSE! So, for those of u reading this now that u know everything up front, I highly recommend ordering from this site

Date of experience: April 25, 2016
Illinois
1 review
22 helpful votes
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I want my refund
April 25, 2016

Where is my refund. I want it all at once not idea at time I don't know how many messages I have left with the support. Wish All I'm getting is a big run around. Placed order 3/1/2016 nothing fit got ahold of them right away but still haven't receive my refund of $144.00 Someone help me Pat Bingham *******CR 150N Chandlerville Il *******

Date of experience: April 24, 2016
Canada
5 reviews
8 helpful votes
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I love wish
April 25, 2016

People what's wrong with you all, so much negative comments. Here are my reason to love wish.
1) Love the price
2) Good quality
3) have question they get back to you in two days
4) Ofcourse the pkg takes 4 weeks to arrive(It's from China & you need to expect that) I live in Canada
5) I didn't RECIEVE it in time, they refund me right away as soon as I ask.
6) I don't like the product, twice I was given a credit.
7) Never once they took extra money from my credit card.

SO I AM SORRY WHERE DO YOU GUYS GET NEGATIVE REVIEWS... WE CANADIANS ARE HAPPY WITH WISH

Date of experience: April 24, 2016
Oregon
7 reviews
9 helpful votes
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Couldn't be happier
April 25, 2016

Everything I have ordered from Wish has come in and is exactly as the description describes. When I had a problem, I contacted customer service, it took a couple of days to get back to me, and they offered me a refund. I followed up a few days after that and my refund was posted to my account. Shipping does variety. I use paypal so I know if I ever have a problem paypal has my back but so far I have nothing but praise for Wish.

Date of experience: April 24, 2016
GB
1 review
33 helpful votes
Follow Distressed u.
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I placed an order on the wish all in confidentiality and gave the usual details you would to a usual website, my order totalled in £8 and I was so shocked at how cheap it was! I clicked place order and my payment was loading and continued to load until the screen froze, the money was taken from my bank and the order not made? I went back onto the website a second time to try again with the order thinking this time maybe they would not take the money and just place the order due to complications I was wrong and the same happened again. I sent emails complaining to the company and they replied apologising telling me they got the payment once and to contact my bank about the other money so I did as they said and rang my bank. My bank told me not only did they lie and both payments went through they had organised a payment to go to them of £8 every month! I was told to email the merchant and tell them i hadn't agreed to this and I did so and of course, no reply!
This app is decieving and thieving do not use it you have been warned!

Date of experience: April 21, 2016
California
1 review
5 helpful votes
Follow David J.
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Hi everyone,
Wish is a good place to order Items for a low low price, I have order 15 watches, three tops, I gave the watches out to my clients for Christmas last year and my clients loved them, on the tops make sure you order one size up, i got one for me and two for friends my friends was happy with what she got and so was i. Wish is alot of stores I mean alot of stores put all together into one shop (WISH) I knew when i was ordering and paying only a dollar for a watch i wasn't going to get real Rolex., Just remember there's a 3 day hold on anything coming into the USA, you won't get your idem at the same time because of all the stores on wish each store ship different I didn't get my 15 watches or my tops at the same time but i did get everything orders thank you wish. I hope you give Wish a try i'm sure you end up being satisfied about ordering from wish as i have
Thank you

David Johnson

Date of experience: April 20, 2016
Massachusetts
2 reviews
1 helpful vote
Follow Lucas C.
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I've placed many orders and many more to come. Any items I've ordered were great. One had a flaw, they handled it right away and made things better. I will continue to order from Wish.com for years to come.

Date of experience: April 20, 2016
California
1 review
5 helpful votes
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Horrible
April 21, 2016

Got the cheap jewelry, never received the clothes i ordered. Never received a refund. Never ever again

Date of experience: April 20, 2016
Virginia
26 reviews
33 helpful votes
Follow rick H.
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Well I'm back again with another Horror Story from wish.com now they froze my account claiming that I filed dispute charges on products that I ordered I've ordered a lot of things some I have not even received but they did no background to try and find any of that stuff but yet they freeze my account because I complain it ain't worth dealing with this company it was a cheap lesson to learn I will never do business with wish again with regards

Date of experience: April 20, 2016
Canada
1 review
5 helpful votes
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Never again!
April 19, 2016

I ordered two things from Wish. The only one I received was the wrong color and I am still trying to get them to understand that after 6 messages.? The other hasn't arrived and there has been no tracking update for a month on that one. They said they would get me in contact with the supplier but they never did get me that info. Sigh... Lesson learned.

Date of experience: April 19, 2016
Colorado
1 review
1 helpful vote
Follow Amanda C.
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I have nothing but a positive review for Wish! I have loved everything I have ordered! There have been a few items that were really really late and I requested refunds and within a few days I've been issued refunds and then the item has eventually arrived. I do not buy clothing... I already know that for the price its not gonna be great and I'm scared. But Jewelry, nail art supplies, phone cases, kitchen gadgets and things like that are all great buys! Plus I did buy a Minecraft Wall Sticker and a FatHead Batmand wall Sticker for 5 bucks each and they are pretty rad and my boys love them! I could scroll through wish all day!

Date of experience: April 19, 2016
Michigan
15 reviews
39 helpful votes
Follow Ayla A.
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wish.com is a great website to buy something, however, there are so many things to take into consideration when going with Wish opposed to a more reputable store, and U.S. based
Pros:
*VERY cheap
*You can find many cute little knickknacks, jewelry, watches, and small things like that
*VERY cheap shipping, usually only a dollar more than the price of the item, many $1 items have $1 shipping

Cons:
*Shipping takes forever (they're based out of China, and your paying such a cheap price for shipping, no surprise there)
*Tracking isn't very accurate opposed to a shipping company like FedEx, UPS, USPS, etc.
*customer service does NOT exist (yes, they may reply to your email, maybe but they're horrid to deal with)
*Good luck with getting a refund. (sorry, it just wont happen, and if it does, it'll take years to happen *literally*)
*Don't like what you got? Wanna ship it back? Nope, not happening either, unless you want to pay a ton on shipping (which will almost always be on you, not them)
*Items may not come as pictured (seeing that this is a sketchy Chinese based store, what you see may NOT be what you get)
*Items may not come in one piece (since the shipping is so cheap, the safety of your item coming in one piece is slim. Bear in mind, the bigger and more fragile your item, the less hope you should have)
*Items may just not come. (Since the shipping is so cheap and its coming out of some odd Chinese factory, it may get lost and never get to you.)
*You cant rely on anything to be a positive purchase except for little things like watches, jewelry, and things of the like (So do NOT go buying like a camera from them, sorry, but that is just plain stupid. Unless of course you want to waste a good amount of money.)
*See all those cute clothes they're selling? Yeah, you shouldn't buy anything from them. As already stated, they're a Chinese store, not only do sizes run weird, but God knows what it will look like when it arrives.

So all in all, it's a great place for buying little things at a cheap price; phone cases, watches, jewelry, knickknacks, etc., but a terrible place for anything else.

All my watches I have purchased from Wish thus far, which all work, yes.
The necklace clasp.
A closeup on the pendant of the necklace.
A necklace I got.
+8
Date of experience: April 18, 2016