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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I bought a couple of clothes and accessories from this site. Surprisingly I received all of my packages earlier than I expected. I have only been dissatisfied once which was when they sent me the wrong color to an eye shadow I bought. I ended up giving it to my sister because I disliked the color but was too lazy to return it. Their sizes run small so you have to order at least a size up. DO NOT BUY THE PURSES OR HANDBAGS! They may look cute in the photographs but they're actually very cheap looking and use flimsy material. Many of the pictures consumers posted were tragic. Some things you should avoid to buy such as earphones, purses, makeup, and electronic accessories. Most of them break within a week or two. Stick to simple shirts and dresses.
If you do not get your order, they make it impossible to get your refund. Do not use this company. The order number doesn't seem to mean anything to them.
I have purchased stuff for my minivan, basic stuff to make it look different an have been very happy. But also purchased a dress for my daughter an earing for my wife not happy but not worth sending back. This is it if it really matters buy it dome place local but to me the savings our good enough to over look a few bad ones.
I have bought a lot of things from Wish! I have mostly been happy and anything I'm not happy about they have quickly refunded my money. There sizes run small but I have learned to order larger than normal! I love Wish
Wish.Com site doesn't work for contacting customer support or refunds, links go to non-functional page. Trying to get a refund for something you waited 2-3 months is not my idea of good customer service or value for your money need we say shopping experience!
I have been ordering from wish for months now and have add items which include clothing, jewellery, hearing aids, medical equipment and so much more. Items have always arrived on time and have been a great quality. I have nothing bad to say about this company... well except I wish I did not have to wait so long to get my stuff but it is defo worth the wait.
The website for wish is the same for geek and home and are all fraudulent companies they take your money and you never get the goods
I've been shopping from Wish for the last 11 year & never have I ever been disappointed with their service. I mostly shop dresses & stuffs. They're of good quality, looks exactly like in the catalog pictures. Shipping takes around 30 days, although it does get me impatient at times it's still worth the wait. The dress sizes might be a problem for some. I usually wear size S when I shop from any store, but a size M fits me fine for dresses from Wish. My only complain is the shipping cost which I think is a LOT. They should reduce the shipping cost as they add up to make the products very expensive. Other than that it's a thumbs up from me :)
I ordered a lot of stuff on this site but recently I haven't been getting my orders. Where is my stuff at. I like the site and prices but delivery and getting it sucks!
I purchased a pair of green earphones and a mousepad a few months back, the earphones were broken when they arrived and the mousepad never came. CUSTOMER SUPPORT DOES NOT RESPOND. I have sent 5 emails asking for refunds or answers. NOTHING. A keyboard i bought came and its fine, but turns out you can buy it on amazon or ebay. Any of the good things on the site can be bought at amzon ebay or wherever for the same prices, just DONT BUY FROM WISH PLEASE. It is a scam, and they are stealing.
I love everything I've gotten from Wish. I've ordered things from bodysuits and dresses, to usb cords and watches. Remember: you get what you pay for! Not saying the items are terrible, but people expect so much for so little... stop that lol! Anytime I've had an issue, they are quick to respond to my complaints and quick to resolve any issues. Here's some hints: 1. Pay through PayPal. If there are issues getting a refund or something, you can always place a claim with them (I've never had to, ijs if need be). 2. Always read reviews before buying! If there aren't any, good luck! 3. When buying clothes, Order a few sizes up to be safe. I'd rather have something loose than too small!
I ordered 7 different items from 7 different sellers. The expected date of delivery for all but one has long gone. I requested a refund on these items, the response I got was I could either be connected with the merchant directly or have my money refunded. I opted for the money refund. I have since been told funds have been refunded, I will be checking my credit to make sure it happens. I don't recommend this site at all. I can understand one company not fulfilling an order but all 7?
Bought some Samsung headphones for $1 and I'm almost sure they aren't genuine. Sound and feel terrible. Awful quality. Waste of time and money!
I'm still waiting for my order, an grey jacket... it has been 2 months now... today I received a small envelope and there was nothing in it... guess I lost all my money on an empty envelope... Wish is a total rip off!
Very bad experience. I order last feb 10 and until now it already april10, there is still no paxkage. Last update in the tracker is on feb 22. What the heck, i had been scum.
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I have ordered a few things from this site and have basically been happy with them. Everything there is from China, but it's that way everywhere. Remember you get what you pay. I've ordered some memory sticks and they seem to work fine. Jewelry I have ordered looked pretty cheap but other things were great.
I have ordered several watches and bracelets and have been satisfied with every purchase. My merchandise was always received within the stated time fame given or sooner. Will definitely order over and over.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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So glad to hear that Natasha! Thank you for shopping with Wish!