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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Delaware
1 review
0 helpful votes
Follow William F.
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I ordered an item. Tires and black Tires and rims by hpi rc cars. Received off road gray tires for truck or buggy. I disputed order and customer service insist i ordered off road tires. That's what's not on picture when I ordered it. Extremely upset. I used wish for a while and can't believe what I experienced. I removed app and don't see myself doing business with you guys anymore. I express to my friends and fellow employees if they order an item, they might not get what they ordered.

Date of experience: April 6, 2021
Wish C. Wish Rep
over a year old

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Greece
1 review
1 helpful vote
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After 12 years on online shopping experience regularly I decided to check wish for buying a solar generator. I found a super price for the item and got hooked like an idiot. My problem begins by the time I placed the order as they delayed to give a shipping info and after they did I tracked the package and guess what... It's another package connected to the tracking number I was provided, for another person to another city, it was clothes. I am trying repeatedly to have someone serious to take action on KY problem and Noone from wish will respond properly, they won't even bother. They are thieves, unprofessionals, and not willing to help their customers.if you are reading this, beware as there is no safer online shopping out there than eBay and Amazon. You can find good prices everywhere but what you are paying the most is the customer service. If I am not going to have my money back the soonest possible I ve kept all their funny messages where they kept not answering my questions and am gonna sue them.

Date of experience: April 6, 2021
Wish C. Wish Rep
over a year old

Hi Dip. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Turkiye
1 review
0 helpful votes
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Good
April 6, 2021

جيد هذا العمل ممتاز ارجو التقدم نحو الامام لجعل هذا العمل اكثر افادا ومفهوميه عمل احترافي متقون من كل الجهات

Date of experience: April 6, 2021
South Africa
1 review
1 helpful vote
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DREADFULL SERVICE FROM WISH
April 6, 2021

I ordered a simple pair of Dungarees in December. The Tracker says they arrived in my country South Africa on 7th Jan 2021. It's now 6th April 2021 and no delivery.

Date of experience: April 6, 2021
Wish C. Wish Rep
over a year old

Hi John. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
Follow Ysanne H.
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Ordered a rattan repair kit from Wish back months ago which was allegedly being sent from Belgium. It has never arrived. I logged on to complain and there is no sign of my order, it has disappeared. Good scam Wish.

DO NOT BUY FROM THIS WEBSITE

Date of experience: April 5, 2021
Wish C. Wish Rep
over a year old

Hi Ysanne. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
3 reviews
14 helpful votes
Follow Roseann N.
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I ordered a product with the understanding that
A. It could be returned according to the sellers page.
****WRONG THE ITEM IS NOT RETURNABLE NO MATTER WHAT.
THE ITEM WAS BROKE.

B. That it would arrive in 2-3 weeks
****IT TOOK 8 WEEKS TO ARRIVE

Date of experience: April 5, 2021
Wish C. Wish Rep
over a year old

Hi Roseann. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Idaho
1 review
0 helpful votes
Follow L P.
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UPDATE: We finally got a customer support rep who could understand that we got an incomplete order and we were issued a refund. Once they listened, they were helpful and we are pleased with their service

= = = =
We placed two orders with Wish. One was correct but we received only a partial order for the other. In spite of several explanations and images sent to Wish to prove we had received only one component of the four that made up the item, they insisted that they had sent what they were supposed to. They finally agreed to a refund, but only if I paid return shipping. Given that I had only a partial order to return we decided it wasn't worth a prolonged battle. Just as they hoped! They simply would not take the time to listen to us and try to understand the issue. I will never buy from them again and would not recommend them to anyone.

Date of experience: April 5, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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I placed an order on Wish on GOOD FRIDAY AT 9.30 pm. After placing my order the screen went blank, thinking I must have hit a wrong button, I again logged in and this time I was offered code 50 for a further discount which I took. After confirming the sale I note that NOTHING CAMEUP TO SAY THAT THE ORDER WAS PLACED, I proceeded to check my email only to find that the order had gone through TWICE. A DUPLICATE. I immediately contacted WISH to explain the error. And requested just the one item and please cancel and refund the first item. After about an hour I received the reply to say, that it's a shame this happened but nothing could be done as the items were already posted (15 minutes) I complained back only to be told in subsequent emails that I can send the item back after receiving them in the post... This is a total ripoff and I never realised the extent of unhappy customer till I found this forum. This crowd of scammers need to brought down and run out of business and I'm on to it

Date of experience: April 5, 2021
Wish C. Wish Rep
over a year old

Hi Mick. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
2 reviews
0 helpful votes
Follow Jean F.
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Scam! Scam! Scam!
April 5, 2021

Wish offers incredible deals online. My understanding was that they compensated with the long delay in delivery. I was wrong. It's a scam. I ordered an unlocked Galaxy s30 ultra pro, since I had to travel, I paid extra fee to have it on time. It still came late. When I came back, I found a used broken phone which wasn't even Samsung and which couldn't even light up. When I wrote them to complain, they said it was too late to return. My question: what about the warranty, since you pretend to have sold a new phone?
Their answer: too late.

Date of experience: April 5, 2021
Wish C. Wish Rep
over a year old

Hi Jean. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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I have never received one item that is the right size or one item that worked. When a refund is promised I never saw it. On top of that delivers take 4-6 weeks as they come from China. Run away as fast as you can.

Date of experience: April 4, 2021
Wish C. Wish Rep
over a year old

We're here to help, Walt! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Massachusetts
1 review
2 helpful votes
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Don't trust them
April 4, 2021

I ordered two simple batteries. They claimed them as 'delivered', but the post office has no record. They took the money, then disappeared. I send numerous emails to the (hard to find) support address; none were answered. These people are scam artists.

Date of experience: April 4, 2021
Wish C. Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
1 helpful vote
Follow Anwar H.
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Wish DEFRAUDED ME!
April 3, 2021

Wish defrauded me
They advertised several items at a discounted rate of £1 with a £1 delivery charge for each of them.
I ordered and paid for 26 items £26 and £26 delivery costs - so £52 altogether.

After 2 days they cancelled all the 26 items and it has been over 30days and the refund which they said woud take a maximum of 14 days has still not reflected in my account.
Wish manager keeps claiming the refunds have been done, yet the bank said no money has come in.

Wish is a huge FRAUD and I will continue to tell the world about this!

Date of experience: April 3, 2021
Wish C. Wish Rep
over a year old

Hi Anwar. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
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BIG NO NO
April 3, 2021

Total scam. They take your money and the delivery date is in at least 2 months they keep your money for long time and work with it and you are lucky if you can get your money back. Basically you are lending your money to them for weeks and weeks and you just get a fake tracking number.

Date of experience: April 2, 2021
Wish C. Wish Rep
over a year old

We're here to help, Sim! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
Follow Samira S.
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They lie
April 2, 2021

I bought 7 clothes and 4 of them was 1 dollar but one day after order they emailed me and canceled all the clothes that was 1 dollar. So they just sent for me 3 clothes which had normal price.

Date of experience: April 2, 2021
Wish C. Wish Rep
over a year old

Hi Samira. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
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BOUGHT A UV LIGHT
March 31, 2021

Well I had emailed them because I had ordered this light and I I look at my orders and I noticed it says it was delivered and I never got it. Now I emailed them and told them I never reviewed my item so they tell me that unfortunately they can't refund me because it shows it was delivered... I will never buy from wish again they have screwed me too many time so I'm done with them... watch out people and the only reason they have 4.6 star rating because you can't leave a review without at least one start if I could I wouldn't rate them at all

Date of experience: March 31, 2021
Wish C. Wish Rep
over a year old

Hi Janet. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
2 helpful votes
Follow Fadi S.
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Less than zero
March 30, 2021

Very poor shopping place, poor support and they use cheating ways to attract people to buy, one example happened with me, after I bought one item in a very good price as paid money through pay pall I get message that my item will be proceed but after 24 hours I received a message that apology from me that item isn't available and my payment and purchase item is canceled. When I checked the site again the item was available but with higher price tag. No support team to answer my enquiry.
My advise don't bother your self purchasing from fraud places

Date of experience: March 30, 2021
Wish C. Wish Rep
over a year old

Hi Fadi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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Scam... scam
March 30, 2021

They bait you in for something free... but it cost. 75 cents... then they say its unavailable... and you have 2 says to claim refund... well it's just. 75 right... WRONG. × 100,000.00 people = a. Lot of scam money
BE WARE

Date of experience: March 30, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Washington
1 review
0 helpful votes
Follow Leslie D.
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This company honestly needs to be shut down! I placed an order on 1/13/2021, for which I received a confirmation and ship date. Immediately after this confirmation I received a notice stating that my order had been cancelled due to fraudulent activity on my debit card (FALSE). The day AFTER Wish cancelled my order, the money was taken out of my account. I have contacted their customer support division TWELVE times and get nothing but the run around. Supposedly the money was credited to my account on 1/16 (FALSE). I have filed a report with the BBB of California, but I am not going to hold my breath. I am certain I am not going to get my money back. It was $136.00 and I would spend considerably more on an attorney. How can they get away with this? It is infuriating!

Date of experience: March 29, 2021
Wish C. Wish Rep
over a year old

Hi Leslie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Svetlana B.
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Lost money
March 28, 2021

Someone can use this web ONLY if you don't have to return. If so, forget to get your money back. Customer service does not work at all.
Very bad experience.

Date of experience: March 28, 2021
Wish C. Wish Rep
over a year old

Hi Svetlana. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Zealand
1 review
0 helpful votes
Follow Chris C.
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What a Scam
March 26, 2021

I never received the product I ordered from Wish, as it had been 3 months I advised the support team they said as it was out of the 30-day refund policy. They would not give me a refund or deliver the product. I talked to around 20 agents/bots and they just kept giving me the same answer. I would consider this web site a Scam as the took my money and never delivered me the product.

Date of experience: March 25, 2021
Wish C. Wish Rep
over a year old

Hi Chris. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.