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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Rachael B.
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Run from this site
March 25, 2021

Item ordered is not item received. Poor low quality counterfeit of item represented. Item was purchased based on the photo provided in description, however, this was not the item I received. Customer service was useless in resolving the issue, refused to accept return of the product.

Date of experience: March 25, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Rachael! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Colorado
1 review
3 helpful votes
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Wrong product (of lesser value) delivered twice, no response from customer service, no return address, customer have to pay for return shipping charges, customer service responds after 30 day return policy, thus keeping your money, not allowing return. Only sender address on package has scam alerts on the internet. WISH has no quality control or does not care about customer satisfaction. They don't send invoices with the packages, only proof of purchase is credit card history and account history on their website. They make it almost impossible to get refunds.

Date of experience: March 25, 2021
Wish C. — Wish Rep
over a year old

Hi Don. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow HY D.
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Scam warning ----- Placed order four times, each time received confirmation e-mail that order was placed and, "we will send you email when it ships". Log in after many days, order deleted by WISH. Four times. After last order, tried to order again, screen refreshes and there is a request to upload a photo id. What is a photo id going to be compared to? They have a customer name, address, billing address, confirmed credit card that took the debit. Never again. This looks like a scam. Delete and deactivated login. (Not believable that anything was deleted.) Zero confidence in the integrity of this "business".

Date of experience: March 25, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
14 reviews
4 helpful votes
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I buy coins from wish.com. They send me copy coins. Sell copy coins without identify it as copy coin is illegal. The worst is they don't refund. So I must report wish.com

Date of experience: March 25, 2021
Wish C. — Wish Rep
over a year old

Hi Albert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colorado
2 reviews
0 helpful votes
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Ladies be aware
March 25, 2021

I just want ladies to know, that Wish sizes are for children not for adults. Then when you try to get a refund, be prepared to jump through hoops.

Date of experience: March 24, 2021
Wish C. — Wish Rep
over a year old

Hi Debora. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Mexico
1 review
1 helpful vote
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I ordered 16 pieces of clothing, but only 12 arrived in one large black plastic bag. Placed more than 1 order, so sent back 16 items. I've been trying to get refunds for weeks, but not possible, although I've given them the tracking # 9505 5118 0022 1057 7177 72 USD that post office gave me. I paid $14.65 USD. On top, wish.com charged me $82.00 USD for shipping. Wish deletes history of correspondence with them, so you can't back up your story. Service consists of a computer-generated answers, regardless of your problem. The BBB, as well as other customer protective agencies should step in to close their business. Unethical, irresponsible, thieves. Stay away from them. Merchandise is of extreme low quality.

Date of experience: March 24, 2021
Wish C. — Wish Rep
over a year old

Hi Betty. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Nevada
1 review
0 helpful votes
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Awful
March 24, 2021

WISH GIVES YOU THE ABSOLUTE RUN AROUND TO RETURN ANYTHING! TO BE BASED IN SAN FRANCISCO, YOU WOULD THINK IT WOULD BE EASY TO RETURN ANY ITEM.AT THIS POINT IM GLAD I NEVER RECEIVED THE RETURN LABEL THEY HAVE CLAIMED TO SEND ME OVER 10 TIMES! I CAN HONESTLY BET IF I RETURNED THE ITEM I WOULD NEVER GET MY MONEY BACK. PLEASE EVERYONE DO NOT ORDER FROM HERE! USE AMAZON OR EBAY, DON'T BE CHEAP!

Date of experience: March 24, 2021
Wish C. — Wish Rep
over a year old

Hi Jennifer. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Sri Lanka
1 review
3 helpful votes
Follow Thilini D.
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They have deducted money from my bank account without asking me for items which I didn't place order once I gave the bank details for another item on 20th March 2021. Even I request to cancel the orders after I recognized it on the same day, they took time to response. And now they are telling they can't cancel order, now it is shipped and wait until receive the order. This is really frustrating me.

Date of experience: March 23, 2021
Wish C. — Wish Rep
over a year old

Hi Thilini. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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I order on Apple iPad. In August things started going wrong with service pages. Apple said problem at wish end not my iPad. Info about orders missing. I actually love wish. I have gotten so many things that I really love! But from August til now I have not received 2 dresses, a crinoline, 2 pairs of boots, a blouse and a wardrobe. Told wish I hadn't received these items but because I couldn't give them any specific info on these items I can't get a refund because they say I sent no info within the 30 day guarantee. There are so many things that I would love to order but now I'm finished with wish! All I can say is if you get any problems with your devise get it fixed as soon as possible and maybe change to a different email. Enjoy wish!

Date of experience: March 22, 2021
Wish C. — Wish Rep
over a year old

Hi Gayle. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Oklahoma
1 review
0 helpful votes
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Scam
March 22, 2021

I spent $70 on Five Nights at Freddie's toys for my boys and they never came. You best bet they kept their money though!

Date of experience: March 22, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Racheal! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Illinois
1 review
0 helpful votes
Follow Ahmad S.
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Hey everyone stay away from this company they are a bunch of scammers and fraud they will offer a lot of items on sale and you will purchase But then couple days later they will cancel the transaction and they will offer you a refund and it could take up to 10 days so this way they have used your money for 10 days the invested in your money Or whatever reason

Date of experience: March 21, 2021
Wish C. — Wish Rep
over a year old

Hi Ahmad, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
1 review
0 helpful votes
Follow Dee W.
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Masks I ordered took over two months to arrive; when they did the masks were very inferior quality and not the colors I ordered. Bad service and bad quality. I do not recommend this company

Date of experience: March 21, 2021
Wish C. — Wish Rep
over a year old

Hi Dee. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I'm making order in 2021/02/06 and nother one 2021/06/24 never delivered and asked to tracking number never give me I send many emails no answer a think lose my money is worse company to buy

Date of experience: March 21, 2021
Wish C. — Wish Rep
over a year old

Hi Mario. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
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Total crap, the quality of the items sent was shacking and not at all accurate. I beg people not to waste money

Date of experience: March 20, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Anthony! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
2 reviews
0 helpful votes
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The 3 tops were sewn terribly and the material was awful. I quality at job lot is 10 times better. Please don't waste your time on buying from wish or any other china based store. They have poor standards and my order was not worth more then three American dollars. I cant even wear anything. Its that bad. What you cant see is the stain on the yellow shirt, poor sewing disproportioned, the tea shirt was a kids size and i asked for a womans large. It was so thin you could see through it and the blue shirt does not even look like what i ordered and they said it was. Clearly i can see the shape and know its not the same.

They are a rip off never never never again!

Michelle

Date of experience: March 19, 2021
Wish C. — Wish Rep
over a year old

Hi Michelle. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Namibia
4 reviews
3 helpful votes
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This site is so much fun finding stuff I need as well things maybe I don't really need. Lol. It's also fun.

Date of experience: March 18, 2021
Canada
1 review
0 helpful votes
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Many items I ordered are not as photo, Many t-shirts are literally stickers, wrong items sent. Customer service won't refund you. Very shady site, shady sellers, ill stick to Amazon.

Date of experience: March 18, 2021
Wish C. — Wish Rep
over a year old

Hi Vicky. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Kentucky
1 review
0 helpful votes
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NO PEOPLE!
March 18, 2021

So, their site just made my standard shipping address a friend's house and I can't change my address for three orders I have being shipped so not sure if I'll ever get my stuff I bought

Date of experience: March 18, 2021
Wish C. — Wish Rep
over a year old

Hi Ryan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Thieves
March 18, 2021

Thives theive
1. Make a promo then they said you didnt win and they said they will retrumoney no retrun till know 2 months. Althougo i sent many email to customer servise.
2 try to fool the customers.
They said external hard disk then when you proced to pay if you dont notice they said case only.
3 Many item did nt work espicaly memory card and usb.
4 I will complian them to canidian goverment as they steal money of canidian and give them very bad non working product.

Date of experience: March 18, 2021
Wish C. — Wish Rep
over a year old

Hi Hany. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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$#*!ing rip offs
March 18, 2021

Those who work for wish, stop ripping off people and find find a real job! Mother$#*!ers...

Date of experience: March 18, 2021
Wish C. — Wish Rep
over a year old

Hi Maria, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.