Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Massachusetts
1 review
2 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

So, I have ordered several things from wish.com. The shipping takes forever! But since it is coming over seas I expected that. Plus it says it in the reviews that they provide on the site. Sizing is also off. Again it is stated on the site that you should order up because the sizes are wrong.
For the price I paid for items and for the amount of time I got for them I feel like I got a decent deal.
I would shop here again, but never for anything I needed quickly!

Date of experience: April 5, 2017
Sweden
1 review
1 helpful vote
Follow Maha T.
Unfollow Maha T.
Share Review
Report Review

Lita inte på Wish.
April 5, 2017

Det är värsta inköp jag gjorde i hela mitt liv. Jag beställde några saker. De lovade leverans inom en månad. Det har gått 2 månader. Jag fick 2 saker av 4. Ingen förklaring från de. En trasig jacka, färgen inte den jag valde. Inget i jackan stämmer med bilden på Wish hemsidan. Det är en bluff företag som säljer skräp.

Date of experience: April 5, 2017
Canada
1 review
8 helpful votes
Follow Gilliana S.
Unfollow Gilliana S.
Share Review
Report Review

Wish is a SCAM
April 5, 2017

We have ordered many items from WISH in our household and have NEVER RECEIVED ANYTHING! I contacted them many times and it was one excuse after another. WISH IS A SCAM DON'T ORDER ANYTHING

Date of experience: April 4, 2017
Canada
2 reviews
5 helpful votes
Follow Tara S.
Unfollow Tara S.
Share Review
Report Review

Not only is my first time account somehow corrupted. But trying to REPORT SAID CORRUPTION... was almost impossible to do. And even in the reporting. Response system... is CORRUPTED.

This is the first, last and only time I will ever use this $#*!ing piece of $#*! program for buying on line. They can't make your account... THINK. I tried to buy something. I go to see where my package is. To have the acount tell me first... that I have never purchased through them... $#*! I have three emails verifity every $#*!ing step of my order a tracking number and a confirmation number for the transaction. So I go to report something is wrong. 404... cant report. I LOG OFF and file as someone NOT with a account. To have a auto response tell me I have not given them the transaction number. Not only did my email have the numbers in them. I added $#*!ing pictures... their website reporting issues is COMPLETE $#*!.

Date of experience: April 4, 2017
New York
1 review
6 helpful votes
Follow Anthony J.
Unfollow Anthony J.
Share Review
Report Review

Ordered an 5500 lumen 3d 1080p projector an once it came hooked it up an didnt work wireless didnt work couldnt access the interactive screens not at all what was described crappy picture no 3D. Then after contacting wish.com they were useless really dont feel like there trying to return the product just getting the run around

Date of experience: April 4, 2017
Wisconsin
1 review
6 helpful votes
Follow Racheal P.
Unfollow Racheal P.
Share Review
Report Review

Over charge
April 3, 2017

I never had problems before but I made an order of $17.81 and suddenly I can't make my phone payment because there is a charge on my card from wish of $110.22 I am very pissed that I was over charged and pissed that I can't get ahold of there stupid people and now it's gonna take them 3 days to even read my email. I need my money back asap and that's not going to happen obviously because there is no actual way to reach this stupid place. This is ridiculous and I will never be ordering from them again after this. I should be able to dispute it with them but now I have to go to my bank. This app should be shut down with crap like this happening. One star for this $#*! hole.

Date of experience: April 3, 2017
Ohio
1 review
6 helpful votes
Follow Tyrra H.
Unfollow Tyrra H.
Share Review
Report Review

Bad
April 3, 2017

Nothing that I order look like the pictures everything look very cheap the dresses look like they were just rip in half I am very upset with my order

Date of experience: April 3, 2017
South Dakota
4 reviews
12 helpful votes
Follow Jamie S.
Unfollow Jamie S.
Share Review
Report Review

I ordered items a month and half early for a birthday party. Nothing arrived by the party, even though the party was 2 weeks after the 'arrive no later than date' Wish provided when I ordered. One of the packages did end up showing up a few weeks later. The order had 2 items, instead of the 3 I had ordered and 1 of the items had a huge hole in it and an arrow sticker pointing to it. They obviously knew there was a hole when it was shipped. Don't waste your time waiting long shipping times for the terrible quality items Wish sells.

Date of experience: April 2, 2017
California
1 review
5 helpful votes
Follow Lorne N.
Unfollow Lorne N.
Share Review
Report Review

Saw the ad with stunning low prices, then looked at the website with its beautiful product photos, and decided to give it a try. Ordered three pairs of shoes, a casual pair, dress shoes, and some boots. Total cost of about $100 (and disappointment began right there with the extra $10-15 per item that unexpectedly got added). I speculated that they had negotiated bulk deals with selected manufacturers, or that the long delivery waits kept shipping costs down. Wishful thinking. After about a month wait, each item arrived (and meanwhile I was slammed with endless emails from Wish daily trying to sell me more stuff). Shoddy packaging that barely covered the shoes, and the boots got badly scuffed as a result. But the biggest problem is the shoes are all crap. Made of cheap plastic that stinks like those red rubber kickballs you played with in school -- and what looks like cardboard. You can see the glue where the soles attach. Overall they look terribly shoddy, like classic knockoffs. It's apparent they'd fall apart after a handful of wears (though I'd never embarrass myself by actually wearing them). Knew I was taking a chance, and unfortunately proved that you get what you pay for. Deleted the app and won't go back.

Date of experience: April 2, 2017
New York
1 review
7 helpful votes
Follow Hailey L.
Unfollow Hailey L.
Share Review
Report Review

Zero Stars
April 2, 2017

I havent had a problem until now. Someone ordered something on my Wish app. Someone being like a Hacker or something and then I couldnt be refunded. NOT HAPPY. ONLY USE A PREPAID CARD OR DONT USE IT AT ALL!

Date of experience: April 1, 2017
Canada
1 review
5 helpful votes
Follow Euberto S.
Unfollow Euberto S.
Share Review
Report Review

Scam
April 1, 2017

I ordered 8 items to them last Feb. 2017, only 2 items arrived. I had my email confirmation on every items ordered, but when I track my order it says I don't have transaction made from them. Customer support is a robot. Hoax site.

Date of experience: April 1, 2017
Canada
1 review
3 helpful votes
Follow Norma G.
Unfollow Norma G.
Share Review
Report Review

Unreliable
April 1, 2017

First and last time ordering! Reveived first item in 6 weeks and it was broken (improper packaging) now over 9 weeks second item still not received. The only good thing was customer service took care of my refund right away.

Date of experience: April 1, 2017
Arizona
2 reviews
5 helpful votes
Follow Catherine R.
Unfollow Catherine R.
Share Review
Report Review

I've ordered several pieces of sterling silver jewelry. I'm in love with the quality for the prices. This stuff comes from China, so be patient. I've ordered about 30 or more pieces of jewelry and I honestly feel like I'm taking advantage. I pay no more than a few dollars for rings and earrings and the quality blows me away. Occasionally, I get things added to my order that I did not buy. But it's so inexpensive, it's not a problem. They always offer s refund. Why bother for a few dollars. I'm sure its something I'm doing on my end, as it is merchandise I looked at. I recommend it..

Date of experience: March 31, 2017
Canada
1 review
5 helpful votes
Follow Dana C.
Unfollow Dana C.
Share Review
Report Review

WORSE WEBSITE!
March 31, 2017

I GOT THE WRONG ITEM THAT I DID NOT EVEN ORDER.

THEN I TRIED REACHING "CUSTOMER SUPPORT" LIKE 4-5 TIMES, AND NO RESPONSE AT ALL. ANYONE WANTS TO ORDER OFF THIS SITE, TRUST ME DON'T!

Date of experience: March 31, 2017
Hong Kong
1 review
0 helpful votes
Follow Ar V.
Unfollow Ar V.
Share Review
Report Review

Based from experience,
If you don't get a tracking number, most likely you wont get that item and just waste time, waste the discounts.
If you do get a tracking number, 90% you'll get it.
If those sellers are unable to deliver/ship to a certain area, I suggest they refund the money right away instead of waiting for a month to refund. Unless they use this money for something else.

Date of experience: March 31, 2017
GB
1 review
2 helpful votes
Follow Maureen s.
Unfollow Maureen s.
Share Review
Report Review

Rubbish
March 31, 2017

It's takes a month and two days to get your order ihave heard it on a slow boat from China but it litery is

Date of experience: March 31, 2017
India
1 review
1 helpful vote
Follow ROSHAN I.
Unfollow ROSHAN I.
Share Review
Report Review

Dear wish team,
You are not delivered my order
This is my 2nd order and both order not delivered it means you are not able to running this business please close this company and sitting home

Date of experience: March 31, 2017
Oregon
1 review
3 helpful votes
Follow Danielle S.
Unfollow Danielle S.
Share Review
Report Review

I so far have not had a problem with the Wish app and neither has my fiance. I recommend that you check reviews on EVERY item you are thinking of purchasing so you don't end up with a bad item. I have only purchased items with awesome reviews because I am aware the entire site is sketchy! I would rather play safe then pissed passed off sorry. Otherwise everything i have ordered was awesome and always showed up.

Date of experience: March 31, 2017
Illinois
1 review
3 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

Every single item I've ordered on wish came a month or so later. I was used to my items coming late! However, this particular time, my items never showed. The money was taken out of my account 6 months ago, & I STILL haven't received my items. They've even been taken off of the ''my orders' list. I contacted customer support (through email of course because they don't have "real people" on the phone) and I've been going back and forth with them for days. They keep saying that I've extended the refund date which is NOT any fault of mine. I'm speaking with different representatives each day & they all continue to tell me "have you any problems with future deliveries, contact us immediately." What about NOW! I'm never buying from wish again. I used to be a VERY proud customer, but this time, they've done it. If you want to KEEP your hard earned money, don't buy from here.

Date of experience: March 31, 2017
Canada
1 review
3 helpful votes
Follow Sylvia r.
Unfollow Sylvia r.
Share Review
Report Review

Beware of wish. I ordered on two separate occasions and have not received anything. When it's supposed to arrive on the expected date, it's pushes it back a week sometime two. I'd rather pay a crazy shipping fee from amazon then get ripped off and partly refunded from WISH. When you call no one answers. When you email they always email you back the same thing repeatedly... as if they just copied and pasted it. Scam scam scam please beware and don't shop here. I live in Canada for those reviewing this. Don't waste your hard earned money on some overseas scam. They take your money and you don't get $#*!. I've read reviews on this place and people say if you get the item it's not what you ordered.

Date of experience: March 30, 2017