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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
5 helpful votes
Follow Z S.
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I purchased an item in February and I never receive it despite my numerous messages to them.
Never going to use this company again!
They even do not deserve one star but I had to give it as I wouldn't be able to post the review otherwise!

Date of experience: April 12, 2017
Virginia
1 review
3 helpful votes
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Purchased a bra. Each cup was a different size. (The left was a size D cup &the right was a size B cup)
Purchased a sundress for the beach( XL ladies). I'm a size 10 so I upsized because I wanted it to be really free flowing. The dress is too small (seems like an XXS)
Not worth the effort to return. What a waste! Never again!

Date of experience: April 11, 2017
New York
1 review
5 helpful votes
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Wish is a scam
April 12, 2017

Terrible company! I didn't want to order, yet my friend said they used the company and liked it. Complete scam. Didnt receive some of my items, and wish I hadn't. Terrible!

Date of experience: April 11, 2017
Texas
1 review
2 helpful votes
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Ordered lots
April 11, 2017

I ordered 21 items, and out of my order 9 of the items fit, or I could use. One item never even came. I don't have time to go through the return process. So I will just have gifts for family and friends. I will be removing this app and will never use again.

Date of experience: April 11, 2017
Canada
2 reviews
6 helpful votes
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Over 60 days
April 11, 2017

I knew this sites shipping took longer than any reputable site, but really... It has been over 60 days since I placed an order and I have received only half of the products. No customer support team, just a bunch of looping questions and a comment box that takes 2-3 business days to get back to you. What a joke.

Date of experience: April 10, 2017
France
1 review
0 helpful votes
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Chaques vêtements que j'ai pu acheter sur ce site, ne correspond pas à l'image, on se dit que ce qu'on va recevoir va correspondre et nous aller mais en faite pas du tout, ils envoient des tailles plus grandes, le tissu n'a rien à voir ou sinon c'est déchirer. Au niveau de la livraison c'est pratiquement toujours en $#*!. Les seules choses que je recommande chez eux c'est les vernis à ongles, pour le reste ce n'est pas la peine de commander

Date of experience: April 9, 2017
California
1 review
1 helpful vote
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The dress I bought which was not linen as described, had no washing instructions. So I handwashed it in lukewarm water & hang it to dry. Well it shrank & it doesn't fit me any more! It sucks, I wouldn't recommend buying anything from this site!

Date of experience: April 8, 2017
California
1 review
3 helpful votes
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I give wish three stars because when I ordered a 24 pack of gel pens, I opened the 24 pack of the gel pens I got the ink inside the gel pens, not the outer plastic cover. When I ordered a cat squishy I came with one tear and one inside rip on the top of the squishy. The items that wish sells are very tempting to buy but I recommend looking very close at what you want to buy!

Date of experience: April 8, 2017
Washington
1 review
5 helpful votes
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I read all the reviews thought I would give it a try heard and witness a lot of bad bad reviews but even so thought I would still give it a try but absolutely not was gonna order twenty one) items so glad I didn't so what I did was tested them my self put some items I'm my cart I figured up the total my self along with their total it was right. But heres the catch everyday their total went up more and more they kept adding more and more to my total so then I knew something was absolutely wrong wish you can't do that because my friend you always got someone a lot smarter when it comes to math you try to cheat the wrong person this time you're never gonna prosper people if you don't stop cheating your customers well guess what I bet you wished you didn't try to add now because you just lost someone who could have been your biggest buyer so who lost out you did you all will pay by the hands of GOD... I promise you I give you no stars and you better be glad you don't have a zero for a rating so I've said enough...

Date of experience: April 8, 2017
Canada
1 review
3 helpful votes
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I have ordered 6 items and only received one and they keep changing the ship dates and they $#*! you around for your refund i will NEVER ORDER FROM THIS SITE AGAIN ITS A SCAM BEWARE

Date of experience: April 8, 2017
Nebraska
2 reviews
8 helpful votes
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I've used the site twice and they stole my card information both times. The first time I was shopping online a lot so I did not tie it to one specific site. Then I shopped from Wish again and no other online store, and I got my card number stolen again. The products take forever to get to you and they're cheap as well. Do not purchase anything from Wish.

Date of experience: April 8, 2017
California
1 review
2 helpful votes
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Im so disappointed!
April 8, 2017

Ordered a waist trainer in 3 sizes bigger than I actually wear and after waiting forever, it arrived today and it is so small if might fit a small child, Im so disappointed. Wasted my money and my time

Date of experience: April 7, 2017
Mississippi
3 reviews
10 helpful votes
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Always gotten good product and service from this site, everything delivered even though it takes time, but coming from overseas i understand, Had to use customer Service only once but they fixed everything right away, will continue to have fun with Wish.com

Date of experience: April 7, 2017
Illinois
1 review
2 helpful votes
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Stole money from me
April 7, 2017

Placed an order for magnetic charge cords for Galaxy s7 waited months for the order to arrive. Did not receive the order contacted through geek app and at first they ask is I wanted my money back or another product I ask for the product. Then they said it was past 30 days of the order. Duh... they are trying to keep my money! Don't use these creeps!

Date of experience: April 7, 2017
Pennsylvania
1 review
1 helpful vote
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Buyer beware! W
April 7, 2017

My 1st time to order., and now 2 months later n no items have arrived. Used to watch for the mailman but recently gave up. I now believe I will see anything. I think they should be investigated and put out of business so more n more people stop getting ripped off.

Date of experience: April 6, 2017
Australia
4 reviews
26 helpful votes
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Wish
April 7, 2017

I ordered an item from Wish company in early January, it's now April. I had contacted customer support multiple times to say I had not received my item. They kept replying saying check the post office and sending the post office' phone number. I had contacted the post office before I had contacted Wish.
I had to make a claim through Paypal which they never replied to so I could get my money back.
Thank you Paypal
Never again Wish

Date of experience: April 6, 2017
Canada
1 review
5 helpful votes
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1/8 pretty bad
April 6, 2017

I ordered 8 things 3 months ago and only ever received one item. Refund process was fast and easy but makes you think. Maybe they never send out items in hope that you forget about it and they can keep your money. Very weird experience!

Date of experience: April 6, 2017
Minnesota
1 review
2 helpful votes
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Scam! Beware
April 6, 2017

I ordered from this company called virago.com. They claim to be an American company but the products are actually from wish.com. I never received my item and cannot get in contact with anyone. Beware of hoax websites that wish tries to hide behind.

Date of experience: April 6, 2017
Maryland
1 review
2 helpful votes
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So free item when you open your account cool. Then you have to give cc number to pay 1.00 shipping that's the hook. Then you think OK wow is it really this great. So you order something else OK the line. You receive your items very quickly, this is great. So you place another order. Some things don't come or show up late. WISH has your back. They refund your money a month to 6 weeks later item arrives so it's free because they had your back. Place another order and stuff starts to trickle in each day. This order isn't what was shown or described so their gone to make it right. But you have to pay for the return shipping in order to get a refund. Even though the first reply to my complaint said I was validated in my complaint. The next day stuff comes and it's 3 pieces should have been 6 they are gone to send me rest of my order so sorry. Next morning the message says they will send a refund. I wanted the items not the refund so now must go out and purchase items some where else WISH I'd done that 3 weeks ago then would have it and wouldn't have a headache. Some items have been above and beyond my expectations. Several not so much. Buyer beware. Shop at your own risk. Clothing listed in description as a US size 22 is barely a size 10 US. And all is see through. They tell you order 2 sizes larger so next thing comes and I can fit 3 people in it. If you order gone by descriptions and overview pictures they tell you your fault for ordering wrong size. Snapshot all order information and questions and reply because you will at some point need it. Do not throw away original packaging if you are in question of an item ordered because they will ask for a picture of the original packaging with the tracking number because (THEY CAN'T FIND IT) so yep love to hate hate to love relationship with #WISH

Date of experience: April 6, 2017
Australia
1 review
6 helpful votes
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I love shopping with Wish but I must admit it is addictive.
I bought some weight loss patches and only received 1/2 my order and Wish didn't hesitate to give me a refund. I felt the patches didn't suppress my appetite.
I purchased a nice blue top from them and I loved that top so much that I ordered 2 for my adult daughter.
I ordered a bluetooth speaker for my teen son and it is that awesome that he takes it everywhere as it is also a power bank for his phone. I have ordered another one for my daughter.
I have ordered toys for my grand kids. The alphabet snake is smaller than expected, the building pack was also a lot smaller thanexpected and theirfore the pieces are too small and dangerous for a child under 6.
The fidget spinners are great. The daughter, son and grandkids all have them.
I bought sheer curtains and they were good.
I also got a nurse watch arrive today. It is nice but I have not had it long enough to see if it keeps correct time. My son bought a beautiful shockproof, waterproof sports military watch that keeps time and has a blue night light.

My advice is to study the item detail and reviews before ordering the products.

Date of experience: April 5, 2017