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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Florida
1 review
2 helpful votes
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Poor communication
July 3, 2017

Purchased valence didn't fit was in contact with them as far as returning item I was unable to print return label tried for 3 weeks in the meantime the put it on as wish credit card. This order started the end of May June they contact me and tell me that I owe them 150.00 for an 80.00 item and if I don't settle now that I will be turned over to collection. Be smart don't ever use this site!

Date of experience: July 2, 2017
Finland
2 reviews
0 helpful votes
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I recommend this seller to everyone. Small goods can be ordered safely. I heard from a friend that clothes should not be ordered from this seller

Date of experience: July 2, 2017
New York
1 review
7 helpful votes
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I have ordered from this company twice and I am yet to receive my full order, and the worst is they are very hard to get into contact with them. This is ridiculous, I am done with them, all of them because there are others who do the same thing, they are scammers.

Date of experience: July 1, 2017
Texas
1 review
10 helpful votes
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Sucks
July 1, 2017

I ordered a dress received something completely different. Ordered a baseboard cleaner and I never received it and they won't listen to me. All they can say is it's been delivered. I would never recommend this site to anyone

Date of experience: July 1, 2017
Michigan
1 review
4 helpful votes
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I have ordered several times from this company. At first they were fine... I really liked most of their jewelry. Then my orders stopped showing up... after I paid for them. I contacted the company and asked for a refund because they were over 3 months late. Obviously the items are not showing up. I was told they had been shipped and were on the way. Well... that was back in November... it is now June. I tried to contact them again to request a refund and they had disabled all communication for those items. I deleted them ap... I will no longer order from this company. Save your money!

Date of experience: July 1, 2017
Viet Nam
1 review
3 helpful votes
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Every time I order something from Wish, you never send the products and everytime you just refund. Every time I get this email (Refund from wish) and therefore, I lost trust.

Date of experience: June 30, 2017
Canada
2 reviews
5 helpful votes
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Wish app sucks
June 30, 2017

So I ordered a few things from wish and they gladly took my money but now all dates my stuff should be in have all gone by and all I got was o e damn thing. This app or site *******@sS I will never buy from them again and nor will I recomend it to anyone.

Date of experience: June 30, 2017
California
1 review
3 helpful votes
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Cheap products at cheap price. Do not order from them especially XuZhiLi store with Michael. They sent product late, ring does not fit, cheap painting and material on ring. Product do not look like picture. Wish support person said they will refund once I send back the product. I sent the product back and still did not get my refund. I message Wish support group and they stated I have passed the 30 days refund policy when I sent it back within 2 weeks of receiving item that arrived extremely late (1 month and 2 weeks). Please be careful ordering from these over the sea people from Hong Kong or any other places mentioned here. They may scam you of your money and product. I ordered product on Feb. 27,2017; delivery estimated to be Mar. 24-28,2017; and received April 1st. I requested refund on April 3rd and returned product on April 12th. I still do not have my money refund even though it us within 30 days. Wish support was not supportive.

Date of experience: June 30, 2017
Canada
3 reviews
7 helpful votes
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Bought earing mid april - only 15.00 including shipping. Never receive the order. O wrote them - took a while They credited the product but not shipping saying it was in it s way and keep them when they get there. Never got them. Sid we contacted merchant - will resent them. Wrote a week later - sorry merchant will not send them. Now waiting for the shipping credit.

Date of experience: June 30, 2017
GB
3 reviews
0 helpful votes
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Okay
July 3, 2017

Greta Products Average Service Winner!
I would think twice about recommending this to all my friends and family

Date of experience: June 30, 2017
Australia
1 review
3 helpful votes
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Terrible but funny
June 30, 2017

You get what you pay for. I ordered 4 things before I checked the reviews. Got emails to say items had been sent. Looked at the reviews and deleted my account. I didn't even care about the 60 bucks I spent. Got a dress in the mail today. LOL 3 sizes too small, wrong colour, zipper that broke as soon as I tried to unzip it and bits of cotton hanging off the dress in 3 different places. It's the most see through cheap fabric and the lace has a yellow stain that looks like it's been bleached but they decided to use it anyway. Can't really blame them if these girls are making this crap ffor $#*! wages. I'm taking it to my dressmaker friend just to have a laugh but for 10 bucks what do you expect. I'm pretty sure the other items I ordered won't arrive now but if they do I'll be sure to put up another review. I went cheap. I got cheap. Hahaha lesson learned. A two dollar store will be better quality.

Date of experience: June 29, 2017
Germany
1 review
3 helpful votes
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Clothes too small
June 30, 2017

I have been buying clothing on Wish some of them did fit but too many do not. There is no way of tracking orders and most of the time there is no sizing tag on the clothing so you dont know what size you got. I am going to delete this app and save my money and get better made clothes in regular stores and not have to wait a month to get them.

Date of experience: June 29, 2017
Canada
1 review
0 helpful votes
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Ridicule
June 29, 2017

J'ai pas loin de 8 commande que je n'ai jamais reçu et ce depuis le mois de janvier 2017sur le site wish... Je déconseila tous d'acheter sur ce site... Pas de garanti de livraison... Vraiment déçu d'avoir fait affaire avec ce site... À bannir svp

Date of experience: June 29, 2017
South Africa
1 review
5 helpful votes
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Did not get my order after 2 months and it seems nobody knows what the tracking number contain. Still waiting for my money

Date of experience: June 29, 2017
Washington
1 review
3 helpful votes
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I have been waiting for my order and never seen my order come and i have sent more mail messages for them and they are is horrible services i'm said that please don't buy anything and support this business anymore because they are lied to you and all shoppers like us end up they are scam and took the money from us stay way from this business people

Date of experience: June 29, 2017
Tennessee
1 review
2 helpful votes
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I ordered a watch that didn't keep time, date didn't function, and band broke right out of the box. Contacted them immediately for return. Never heard a thing for 45 days. Contacted again, all they wanted were pictures. Sent them pictures of watch, package, watch with package, etc. They claimed to send a return label to me e-mail. Never came. Never sent return authorization or address. Claimed e-mails were sent that weren't. Finally told me to eat it, so I lost 65 dollars on an item I can't use or wear. If my grandfather had done business this way he would have failed. Why don't they?

Date of experience: June 29, 2017
Missouri
4 reviews
2 helpful votes
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Cheap Crap and took forever and a day. I ordered on the first of the month and got it the first of the month two months later. What a waste

Date of experience: June 28, 2017
Australia
1 review
5 helpful votes
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Ripoff
June 29, 2017

I bought approximately $100worth off goods just to try
I won't be buying there $#*! again, the quality is very poor, the advertising is false, sizes too small, delivery takes too long, there is nothing good about them,

Date of experience: June 28, 2017
South Africa
1 review
3 helpful votes
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Rubbish site
June 28, 2017

I ordered months ago and have not received my stuff. Worst of all I can no longer track my order because I cant login. They never send the link to reset my password as I have forgotten my last one. Strange thing is that I never logged out in the first place, so I dont know why I can access my profile anymore. This is serious rubbish.

Date of experience: June 28, 2017
North Carolina
1 review
3 helpful votes
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6 times I have had a issue of not getting what I ordered and not getting on the day it says it will be here. I'm very pissed. 4 items from this last order. Not happy at all. When I get my stuff I may not order again.
If they make it right I will think about it.

Date of experience: June 28, 2017