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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Ireland
3 reviews
4 helpful votes
Follow Sebastien L.
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Nice site, slow to ship sometimes, cheap stuff and cheap made, but I would buy more from them. You get what you pay for

Date of experience: July 9, 2017
Indiana
14 reviews
47 helpful votes
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GREAT SITE
July 9, 2017

I have ordered from here several times for my family. They are great! Packages arrive on time, items are of good quality, and prices are UNBEATABLE. They take the "middleman" out and that makes a big difference.

Date of experience: July 8, 2017
Canada
1 review
3 helpful votes
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I have been ordering from Wish for a year or so now. The items are what can be expected for the price, and shipping to Canada seems to take a loooong time with some sellers.

The customer service is really good. They answer promptly and for every piece I haven't received on time or if the product is defected, I have gotten my money back in full.

Date of experience: July 8, 2017
California
1 review
8 helpful votes
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DO NOT ORDER
July 8, 2017

I've spent thousands with them they said a certain item was deliverd delivered and it wasn't they gave me the run around for weeks and said they can't issue a refund so they are keeping my money on an item I never recieved I will not longer buy from them

Date of experience: July 8, 2017
GB
1 review
0 helpful votes
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Wrong shoe size
July 8, 2017

Ordered some flip flop sandals in a size 5, when they came through are more like a size 4, no point in sending back so just kept and sold on ebay, wont order again, the sandals themselves were lovely they did take over 3 weeks to get here, but it is china,

Date of experience: July 8, 2017
Wisconsin
5 reviews
16 helpful votes
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Not bad
July 7, 2017

Only had a couple issues, and wish refunded my money when I would report not receiving something. Pretty fun to shop on

Date of experience: July 6, 2017
Canada
1 review
5 helpful votes
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Horrible
July 6, 2017

This site is a complete scam and overall is very untrustworthy. I will never order from this site again, and people please be warned... THIS SITE is a fraud and they do not actually ship your product, but still bill your visa. Stick to amazon or something else.

Date of experience: July 6, 2017
Arkansas
5 reviews
4 helpful votes
Follow Amanda F.
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Always make sure you fully read the description of the product you are buying! If you don't you'll end up without something completely different than what you thought you were buying.

Date of experience: July 6, 2017
Australia
1 review
3 helpful votes
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I was stupid enough to buy a few things at this stage nothing has arrived but did notice delivery date on 1 thing was 3 months so I emailed to ask why and no reply I just guess the money and goods are GOOOOONE

Date of experience: July 5, 2017
Florida
1 review
3 helpful votes
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What a joke site
July 5, 2017

This site is a joke, I've stupidly ordered several times from this site and each time they only send a portion of my order and "conveniently" something gets "lost" in shipping. Apparently they think either we.re too stupid to realize that they didn't ship everything, or that the item doesn't cost enough to cause the customer to pursue the missing item! Whenever you do happen to receive your order. It's cheaply made and usually the shipping costs more than the item itself. Save money and frustration because they have a computer generated response to all inquiries and you can never talk to a real person regarding your situation!

Date of experience: July 5, 2017
Canada
1 review
2 helpful votes
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This is a ridiculously terrible app, don't bother with it. Everything I ordered has been refunded except one item that was supposed to arrive 3 months ago and I still haven't been able to get a refund on. Don't use Wish

Date of experience: July 5, 2017
Michigan
1 review
3 helpful votes
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Very horrible wasnt satisfied with anything i receivedNot what u expect to get at all dont waist your money or time i feel like im waisting my time right now

Date of experience: July 5, 2017
Pennsylvania
4 reviews
10 helpful votes
Follow Tyler M.
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Mostly everything you buy off wish is very cheaply made. They make it seem like you're gettinf a good deal but you're not really.

Date of experience: July 5, 2017
South Africa
1 review
3 helpful votes
Follow Nozipho M.
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I ordered hand bags at Wish, 1 bag recieved and, the price was too expensive but the bag is made of a cheap material, very disappointed. Nothing encourages me to buy more items to Wish.

Date of experience: July 5, 2017
Kansas
1 review
5 helpful votes
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No Item No Refund
July 4, 2017

I ordered an item before Christmas. After waiting 6 weeks, they informed me that I would never receive it. After contacting them twice about a refund, they explained about the huge amount of refunds they were having to processand I would be contacted. It is now July and I am still waiting!

Date of experience: July 4, 2017
Virginia
1 review
3 helpful votes
Follow Renee B.
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I deleted the app when I realized the stuff is mostly crap and the shipping time is ludicrous. I am drowning in emails from them now. Their "unsubscribe "page is bogus also. You can't do it. I just want them to go away.

Date of experience: July 4, 2017
Australia
1 review
3 helpful votes
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REALY BAD
July 4, 2017

Wish was the worst online shopping there is. They said it would take a week for a fidget spinner to get to Australia and it took a month.

Date of experience: July 4, 2017
Michigan
1 review
1 helpful vote
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Disappointed
July 4, 2017

Ordered shoes June 6-thought I would receive last week of June-turns out the order didn't go thru---I'm done with them! Donna C

Date of experience: July 3, 2017
Illinois
1 review
4 helpful votes
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Poorly made and terrible quality. Nothing ordered fits, no matter how large I ordered item, even the nail polish was cheap.

Date of experience: July 3, 2017
California
2 reviews
3 helpful votes
Follow Kimberly O.
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I have ordered many items from Wish.com and have been satisfied with most of them. However clothing runs small so read sizing charts carefully and I don't like how sometimes certain selections are higher priced than listed when you choose your favorite color or size. However. I do recommend Wish.com to all my friends and family because I like their prices and it ships directly to your home.

Date of experience: July 3, 2017