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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
4 helpful votes
Follow Angela M.
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I have been with wish.com now since early 2016, I have never had a problem with any of their customer service! They have gotten back to me instantly when I don't get my parcels on time and always are easy to get a refund from! However I have usually had to wait a few months for anything to appear at my place So if you want something right away don't bet on wish! However some things have come before the due date most recently an elvis pillowcase that my mother loved!

Date of experience: July 15, 2017
California
1 review
2 helpful votes
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You know as I'm getting ready to write this review I was about to say I don't even know what I bought anymore because it's been so long, but I remember I bought a charcoal face mask and I never received it they robbed me even threatened to report them but since it was only $2 and something I said forget it but I'll never buy from them again if I could write them a zero I would.

Date of experience: July 15, 2017
South Africa
1 review
6 helpful votes
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Upsetting
July 15, 2017

They just scammed me. I feel as if I've been robbed! R6857 taken from my account and passed refunds with the amount of only R4000 and still owing me R2800. Reason for refund was verification of payment information which was sent at least 3 times and was never verified. It appears to be a lie because money was taken out immediately without verification. I want my money back.

Date of experience: July 15, 2017
Florida
2 reviews
3 helpful votes
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Awesome Deals!
July 17, 2017

I love how easy it is to use this site and all the great deals they have! The only issue I have found is that some of the products aren't exactly as advertised but Wish was very helpful in giving me a full refund for my troubles! I would suggest only purchasing from the ones with the Wish approved star.

Date of experience: July 14, 2017
China
1 review
1 helpful vote
Follow Kazu Y.
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Wish is a scam! You can get almost anything free on it. Once you've received your product you can open a return request and attach any picture of the product and they will grant you a full refund. What a good way to get free gifts from Wish. This is a lesson well learned as a garment seller on Wish. They would just refund the customer if they say "does not fit" even if it's not our problem. The money would just go out like that. They even tell the customer to keep the product and there's no need to return. As a result we lost the product, the shipping cost and the money! So go ahead and get your free gifts from wish. It's like Christmas everyday.

Date of experience: July 14, 2017
Hong Kong
1 review
3 helpful votes
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Its meh.
July 14, 2017

I was wrong about wish. I ordered something else, and it didnt come, and I would have to redund. Ugh sometimes its just working just fine, sometimes not so great.

Date of experience: July 13, 2017
New Jersey
1 review
0 helpful votes
Follow Matthew F.
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So when I got a laser pointer for $1 and after a month it actually came in a card with bubble wrap surrounding the item. The laser pointer I'll say wasn't metal (except for the insides like metal prongs for the battery "which didn't come with") it was mostly plastic but looked good. Something has to be wrong with this app because if something is too good to be true, then it's probably faulty as the saying goes. But so far this one thing went great. I wouldn't buy nothing over 20 (in case it never shows) and I would also only use paypal as I did. If you can get a pre-paid card of the exact amount so no one can steal more money from you with hidden charges.

Date of experience: July 13, 2017
Australia
1 review
1 helpful vote
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Payed for a watch didnt receive then was told is over the 30 day since expected delivery so no refund. Hmm this policy sux

Date of experience: July 13, 2017
Texas
1 review
1 helpful vote
Follow Tanya N.
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They didn't deliver Some of the stuffs we ordered when we tried to view the past purchases they delete all the accounts. Will Never buy from them anymore!

Date of experience: July 13, 2017
PS
6 reviews
0 helpful votes
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Too high admin cost
July 16, 2017

I don't know if it's true or not, but I heard that only about 30% - 40% only go to charity and the rest go for admin expenses. That's a bit crazy and unfair if you ask me

Date of experience: July 13, 2017
South Africa
1 review
0 helpful votes
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Sizes
July 13, 2017

Is the XL sizes really our XL size here in South Africa? Dont want a super small size when the purchase arrives?

Date of experience: July 13, 2017
Florida
2 reviews
5 helpful votes
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Clothing is all China market and sized very small. Order at least two sizes up. Mostly the items were good quality. Only got one thing that didn't work.

Date of experience: July 12, 2017
Louisiana
1 review
2 helpful votes
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Fantastic stuff!
July 13, 2017

So far all of the items I've ordered have been of the highest quality.
My only complaint is the time it takes for them to arrive.

Date of experience: July 12, 2017
Tennessee
1 review
7 helpful votes
Follow Mary S.
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I am a repeat customer of Wish - I got reeled in on the" first item free, just pay shipping" but what has kept me coming back is how quickly customer service takes care of issues. Normally my items come on time or early. If they don't make it by the delivery date, I inform customer service and I am credited back immediately and told if the item does arrive to keep it as a gift for the trouble I have gone through. I haven't found any other site that is US based that will do that for the customer. The website clearly states there will be a wait for the items, there is no "rush" shipping. But I have done price comparisons, if I want to pay more and not wait, I will order from somewhere else, but most of the time I don't need what I have ordered that quickly. I recommend them and will continue to purchase from Wish.

Date of experience: July 10, 2017
Pennsylvania
2 reviews
2 helpful votes
Follow Yasenia G.
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Bought a few dresses and the material was cheap and see through. Have not ordered from them again. Medium is usually my size but the dress I got was way to big and not near a size medium.

Date of experience: July 10, 2017
GB
1 review
9 helpful votes
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Fraud or what!
July 10, 2017

I always pay by PayPal. Always paid on time, always received what i ordered, then suddenly they would not accept my orders. They want a copy of recent paypal statement to show i order from them. Why? I have asked many times and they dont answer. I personally would not advise anyone to pay by bank card, only use paypal, it is the safest way to use this type of site. There is something wrong here, not sure, but do not feel safe sending them any details of my banking.

Date of experience: July 10, 2017
Missouri
1 review
7 helpful votes
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Hahahaha Idiots!
July 10, 2017

I'm sorry. I find it extremely difficult to take people seriously when they are unable to use basic punctuation in a review. It sounds uneducated. A similarity I have noticed in most (not all!) one star reviews is that the writer doesn't either know how to, or have time to, write a review that actually makes them seem intelligible. Not only does it make you look like a dumbass, you also come across as not being credible. If you want others to start taking you seriously, slow down and actually take time to form an intelligent response. Also, Summer P., no one can "waist" your time honey. Crack open a book!

Date of experience: July 10, 2017
California
1 review
5 helpful votes
Follow Isaac a.
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I place an order for 2 phone ear plugs and never received them.
I contact the coustmer service several time and they claim and insisted that I received them...
Also They suggested that if I did not receive the items I should contact the post office and not them.

Be aware

Date of experience: July 10, 2017
South Africa
1 review
6 helpful votes
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Not impressed
July 10, 2017

Made my first order on May 4th was promised delivery on 1st july when it didnt come i was promised 8th july which has come and gone... still waiting... have stuff on cart but cant pay before i recieve first package

Date of experience: July 10, 2017
Ohio
1 review
3 helpful votes
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I like it.
July 10, 2017

I get all I order and refunded if something doesn't come as promised. Some things come early, some not so early but they take care of my issues immediately.

Date of experience: July 9, 2017