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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

North Carolina
1 review
1 helpful vote
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No package
April 20, 2021

I ordered three different orders from wish and I waited 2 whole months for my orders, it never came to me. I still do not know if my refund will come back to me. I suggest ordering off a different website.

Date of experience: April 20, 2021
Wish C. — Wish Rep
over a year old

Hi Hallie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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Fake Prices
April 20, 2021

They have a price for an item, then when you try to get item, price is much higher. Total scam. Like a $12 pair of sandals, when you press color it becomes $28

Date of experience: April 19, 2021
Wish C. — Wish Rep
over a year old

Hi Tom. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Poland
1 review
0 helpful votes
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DO NOT RECOMMEND
April 19, 2021

1. Page use a lot of pc resources and lagging.
2. Can't search products without logging.
3. After registration they send TONS of spam.
4. Many spying scripts and algorithms.
5. Millions of scammers.
6. This company treats people as a idiots and whores.

Date of experience: April 19, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
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Mad! Dad!
April 19, 2021

Stay way from Wish.com! THEY ARE SCAMMERS! They keep your card info and use it to take money out you account later! "Unauthorized Transaction!" They took nearly $1000 out my bank account in fraudulent charges!. I had to close my card! SCAMMERS! SCAMMERS! SCAMMERS!

Date of experience: April 19, 2021
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Japan
1 review
0 helpful votes
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Beware of "Spin the wheel" game whereby they will give you 5 minutes of 100 items that can be purchased at a reduced rate and some have "considerable" markdowns up to 90% off AND, other items are "FREE, IF YOU ARE THE FIRST TO REQUEST THIS ITEM TODAY". When I clicked on an item listed for $23.00, I was charged $58+ 23$ for shipping. Needless to say, I would not have ordered this item at that price! It still hadn't shipped out of China but they refused to cancel my order. So PEOPLE, stay away from this site. If you must by Made-in-China items THEN GO TO the, MADE-IN-CHINA website and buy directly from them. They have and do refund monies for items.

Date of experience: April 18, 2021
Wish C. — Wish Rep
over a year old

Hi Dan. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ohio
1 review
0 helpful votes
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Bad experience
April 18, 2021

I bought many items through the Wish site, the last item was wrong size and when I asked for a refund their system blocked my account because I didn't post my photo ID. I think asking for my Photo is against my rights. The Wish virtual assistant stoped working for me and I have to sell the wrong item by myself. I lost money and time. I wouldn't recommend anybody to use this site and another similar online site too. There's no way to talk with a live person.

Date of experience: April 18, 2021
Wish C. — Wish Rep
over a year old

Hi Tatiana. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I purchased this item, package, bottle everything looks real until you open the bottle. It is watery, strong smell of berries and does NOTHING to your skin. FAKE FAKE FAKE, don't waste your money.

Date of experience: April 18, 2021
Wish C. — Wish Rep
over a year old

Hi Maria. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
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Rip-off site
April 17, 2021

I ordered 3 garden items and a couple hrs. Later when they sent me a confirmation email I was charged $425. They had charged me for every item I had looked at over a period of months. I immediately emailed to cancel all and was told it was to late that items were being prepared for shipment or already shipped. What a nonfunny jokr! So I will have to be at my bank early Mon to stop payment on this charge and what's er is necessary to keep them from recharging and any items that show up will be refused. Wished I had read reviews before ordering.

Date of experience: April 17, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Sally! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Ohio
1 review
0 helpful votes
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LIES
April 17, 2021

I only recently started shipping here, u bought many things at good prices but they mis advertise all the time and nothing shows up in time. Then they'll change ur delivery date. My daughter's birthday was ruined, none of her presents or decorations showed up in time and I ordered them 2 months ahead of her b day

Date of experience: April 17, 2021
Wish C. — Wish Rep
over a year old

Hi Brian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

France
1 review
0 helpful votes
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Goods not delivered
April 17, 2021

In January 2021 I ordered two flash brollies at a cost of only 14 euro.

Wish are showing that these have been delivered but to date I have not received them.

I have contacted Wish regarding this via Paypal but we have not resolved this matter yet.

As I have only lost a very small amount of money I am writing this off to experience but would not deal with this company again and urge other people to avoid buying from it if all possible.

Earlier I had a similar experience with another Asian based company but as the amount of money was considerable I obtained a refund via Ebay and the company concerned ceased to appear on Ebay shortly afterwards

Date of experience: April 17, 2021
Wish C. — Wish Rep
over a year old

Hi Barry. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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Ordered March20th, 27 days later no product, can not speak to a person. Customer service is non existent, a Chinese scam. Never will I knowlingly purchase anything to be delivered from Communist China. Dictatorship, tyranny, buy American whenever possible or in my case do with out.

Date of experience: April 16, 2021
Wish C. — Wish Rep
over a year old

Hi Thomas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
1 helpful vote
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Junk
April 15, 2021

Totally disappointed in the product. Cheaply made and was junk. One of the products worked 4 times. Did not receive the correct order. Emailed them with no answer back. STAY AWAY FROM WISH!

Date of experience: April 15, 2021
Wish C. — Wish Rep
over a year old

Hi Robert. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Massachusetts
1 review
0 helpful votes
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So far, no good
April 15, 2021

Exited, I dowloaded the app and start placing items I liked in my cart to compare and decide later, THEN there comes an offer and takes me to the checkout page, I think that as in EVERY OTHER RESPECTABLE SITE i will be able to review my order before placing it, but nope! Just after selecting the payment method and VOILÁ the order was placed, with 5 identical items in my cart! Wish has No phone # to call, no customer service to talk to, no instructions on what to do... Nothing! I went to internet and find thousands of bad reviews. Why is this company still out?_ I feel so stupid! I knew the products were knockoff, but this is plain and simple stealing.

Date of experience: April 14, 2021
Wish C. — Wish Rep
over a year old

Hi Ana. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Colorado
1 review
0 helpful votes
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It takes forever to receive an item from them to begin with, many items don't even fit when you go by their chart. I placed an order last year and simply forgot about it (it happens with wish) I went back to my order history and realized that I did not receive 2 items that were placed. It showed Estimated time of October 2020. I contacted them and asked if I could either get my items or a refund since I have not received anything. This is the reply they gave me via e-mail

"As you may know, customers may request a refund on an order within 30 days of delivery of the item. Or if the item did not arrive, within 30 days of the estimated delivery date. While you may have contacted us initially within this timeframe, we required additional information from you in order to investigate your request.
As we did not hear from you within the allocated timeframe, we are no longer able to offer you a refund."

They will not send me the items I purchased, nor will they refund me and that is what I consider thievery.

Their website has a guarantee that they will not satisfy and it does not state within 30 days of purchase or see contingencies on their guarantee.

Date of experience: April 14, 2021
Wish C. — Wish Rep
over a year old

Hi Dairys. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

District of Columbia
2 reviews
0 helpful votes
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Customer hostility
April 14, 2021

wish.com is the worst website anywhere. It sets you up with an account when you don't want one and it doesn't let you deactivate or cancel it. Once you are sucked in, it will overwhelm email box with spam. There is no customer service. It's worse than a virus.

Date of experience: April 14, 2021
Wish C. — Wish Rep
over a year old

Hi Wayne. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Finland
1 review
0 helpful votes
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The supposedly 1Tb Huawei memory cards lose most if not all the data stored on them. The very same problem is evident in the so-called 8Tb USB3.0 hard drive.

Date of experience: April 14, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Mauri! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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This company don't even have a number to contact. What kind of business operates like this? They sell cheap products that look too good to be true, yet, the only thing is, they really are too good to be true. My first and last order with Wish was today: I ordered (1) 8 TB Hard Drive, and received a 2.5 Sata Enclosure cover instead. Nice start, right? Then my other 3 purchases were USB hard drives that were fakes; (1) 64 GB hard drive was blank and not even reading any of the files copied to it - scam!; (1) 2 TB hard drive registered for 2 TB showing but only allowed roughly a little over 10 GB - Scam!; (2) 1 TB hard drives registered for 1 TB and showing as 1 TB, yet, only allowed just over 10 GB, the other files copied showed an error due to the space not even being on the hard drive - Scam! So, yes, 4/4 items were a total fraud and I am in a battle now to get a refund. They claim on their site that if you are not happy with the product, then simply return for a full refund. After all of trying, all you get to talk to is a texting bot. Never again!

Date of experience: April 13, 2021
Wish C. — Wish Rep
over a year old

Hi Justin. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
3 reviews
0 helpful votes
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Wish still has not responded resolved issue with non receipt of merchandise. They charged me for many items still not received almost entire year. I have the charges on my credit card to prove.@ 15 items never received. But i paid for them. They dont know where they sent them or if there cheep RIPOFF vendors sent the merchandise. (NO THEY DID NOT).

Date of experience: April 13, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Zealand
3 reviews
14 helpful votes
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Having purchased a product through Wish and discovering it was completely ineffective, I struggled to contact Customer support to discuss a refund - the customer support link on their website was unresponsive for quite some time (opened a new blank window with permanent 'busy' progress bar type animation that never progressed). There is no local telephone number or email addresses I can contact them though. However after repeated attempts from different browsers, the original link eventually worked, and I was then quickly successful in arranging a refund.

Date of experience: April 12, 2021
GB
1 review
0 helpful votes
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Do not order from wish. They took my money and the items were lost. They have refused to give me a refund or re dispatch my items even though I did not receive my items. Worst customer service I have ever experienced!

Date of experience: April 12, 2021
Wish C. — Wish Rep
over a year old

Hi Rachel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!