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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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SCAM, SCAM, SCAM
May 8, 2021

I ordered a trike that had manufacturing defects. Despite their 30 day return guarantee they never sent a prepaid shipping label. They had my credit card
Charged twice. Also, the company that shipped it to me did not exist at the address. Given. WISH kept saying they would get me a refund but never did. Worse scam ever!

Date of experience: May 8, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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Wish sucks
May 8, 2021

Worst company I've ever bought from. I "WISH" I HAD NEVER SEEN THE AD FOR THEIR COMPANY! They owe me a refund, they said it would take 10 business days and it's been about 20 days. Can't talk to a real person when calling their number. Also, when I received half of my orders, they were a bunch of crap! I WILL NEVER ORDER ANOTHER THING FROM WISH!.

Date of experience: May 8, 2021
Wish C. Wish Rep
over a year old

Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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This is a fly by night company. They will not help resolve problems. Once they have the money they wash their hands of you. Do not purchase anything from them!

Date of experience: May 7, 2021
Wish C. Wish Rep
over a year old

Hi Mike. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Alabama
2 reviews
19 helpful votes
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Horrible
May 7, 2021

I would give zero stars. I have been shopping with wish for a few years, I collect enamel pins, so I have bought many from wish. Well, today, I ordered some items, and when I went to submit the order, it wouldn't take it, so I was directed to support. They told me to send a copy of my photo I'd, which I did. Well, later on today, I got a message from wish saying my account was blocked. No explanation, nothing. They said read their terms, and I can't see from reading them any thing I did wrong. They charged me for items I never got, and never did anything to help me. I took the charges off my credit card because wish wouldn't refund them. Now they blocked my account. The most horrible customer service I have ever had. There are other sites you can shop and they are less than wish. If they keep treating loyal customers like this, they won't be in business much longer

Date of experience: May 7, 2021
Wish C. Wish Rep
over a year old

Hi Phyllis. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
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Scam
May 7, 2021

Never received nothing had to lock my credit card the bank reversed all charges then wish used my card 3 times after i unlocked it ups is looking into my shipment they gave me a tracking # ups tracked it to some one else address wish have a way of faking all delivery they use a tracker scam who you track the # it will show the item been delivered to you the next day it will show a difference address SCAM-SCAM SCAM PLEASE CONTACT THE CARRIER UPS WILL INVESTIGATE YOUR CLAIM KEEP THE PRESSURE ON THE SCAMMERS.

Date of experience: May 6, 2021
Wish C. Wish Rep
over a year old

We're here to help, Aretha! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
1 review
0 helpful votes
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I have tried to give WISH the benefit of the doubt but today was last straw. Received order today nothing is as advertised 4 items. You have to be careful and look at advertisements closely. They say one price but order what you want and it is another price. And do not forget shipping cost. I will never order or even loook at their website again. Do yourself a favor and do the same..

Date of experience: May 6, 2021
Wish C. Wish Rep
over a year old

Hi Robert. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
2 reviews
0 helpful votes
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FAKE product
May 6, 2021

FAKE product being sold at wish
No customer support
Slow shipping
Could not cancel order even after just 4 hours of being placed

Date of experience: May 6, 2021
Wish C. Wish Rep
over a year old

Hi Thomas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Hampshire
1 review
2 helpful votes
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Wish had been awesome the past year, I've ordered so much stuff for my family, it's all came on time and everything was excellent. Thanks wish

Date of experience: May 5, 2021
Canada
1 review
0 helpful votes
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They canceled my order
May 5, 2021

You though you saw a good deal on Wish.com and ordered it right away. The next morning they send you an email telling you your order is canceled. There is no real person working on customer service of Wish.com, so you can't complain to anybody.

Date of experience: May 5, 2021
Wish C. Wish Rep
over a year old

Hi Eric. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
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This is the most unethical deceiving seller on the web. This site only there to enable some chinese crooks scamming people all over the world

Date of experience: May 5, 2021
Wish C. Wish Rep
over a year old

Hi Mohei, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Panama
1 review
0 helpful votes
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Pensé que era solo con los países del tercer mundo con los cuales la Plataforma WISH era una total porquería, pero leyendo las experiencias de los Norteamericanos, me doy cuenta que en realidad esta plataforma es una banda de estafadores, comparados con los los peores carteles de drogas del mundo, en realidad esta gente no tiene el más mínimo sentido de honestidad y responsabilidad con sus clientes, engañan a diestra y siniestra, con envíos excesivamente elevados para ser por correo normal y dicen que debes esperar hasta que llegue, te marean diciéndote que tu pedido está a punto de llegar, hasta que se cumple el tiempo de reclamo, para así no hacerse responsables, trozos de estafadores, deberían haber leyes que castiguen a este tipo de empresas estafadoras, aprendan de plataformas como EBAY, AMAZON e inclusive una de sus propios lados, ALIEXPRESS. Corruptos, Ineficientes, Estafadores, debería llamarse SCAMMERS en vez de WISH

Date of experience: May 4, 2021
Wish C. Wish Rep
over a year old

Hi Lucio. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Colorado
1 review
1 helpful vote
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This company is an outright rip off! They show one price then when you click to purchase, it changes! They are hoping you do not notice. This is called stealing where I come from! How tacky and sleazy can a company get.

Date of experience: May 4, 2021
Wish C. Wish Rep
over a year old

Hi Diana. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
1 review
0 helpful votes
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Game players
May 5, 2021

They bait and switch A LOT. They charge and then cancel the items. When you order prices change in the process, and when they refund, it is not the full refund and it is IMPOSSIBLE to get get customer service help, from MANY angles. Try for yourself: *******@wish.com as they post it! They are scammers and I want to warn others. Their deals and prices can seem good, but you are supporting a bad system. It makes me mad to see they can get away with it. I am doing good that it is not a bigger loss, as I had planned to buy more until I saw.

Date of experience: May 4, 2021
Wish C. Wish Rep
over a year old

Hi Pam. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Sham
May 4, 2021

Most of the time their price shown is lower than what it comes up with in the final calculation. Furthermore, their high shipping costs is outrageous.

Date of experience: May 4, 2021
Wish C. Wish Rep
over a year old

Hi Mik. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
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Scam company
May 4, 2021

100% of items ordered, smart watch, telephone etc. have been an issue.
Smart watch, never delivered.
Telephone, i got a fake rubber back of a phone.

Wish did quickly refund my money. However, since they were so quick to refund, they must know their sources are questionable.

Date of experience: May 4, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Bought two items which were totally misrepresented in their website. One was a solar panel which said it produced wattage far in excess of what it could. The second was an IP camera that when delivered was totally unlike the one ordered. In both cases they refunded my money.
Do not fall for their 1$ deals. They add a 1$ shipping fee, hold your money for several days the tell you that you missed out on the time limit for the item. Believe they are earning interest on the thousands of that are sucked in by this scam.

Date of experience: May 4, 2021
Wish C. Wish Rep
over a year old

Hi Greg. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Scam
May 3, 2021

I ordered a phone from Wish and it took 2 months to receive it. Then I was scammed. They took my money and sent me a 50 cent rubber bracelet and refuse to refund my money. Customer service is not helpful at all. They hide behind emails and are not issuing a refund. Stay away. They are a terrible company.

Date of experience: May 3, 2021
Wish C. Wish Rep
over a year old

Hi Gloria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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This website sucks if I could give it a zero Stars I would. Tried several times to order and everytime they cancel it saying payment issue. Seems like refund doesn't match original charge so they are making money off of canceling orders. Can't get any live person to resolve this issue. Never ended up getting anything from here

Date of experience: May 2, 2021
Wish C. Wish Rep
over a year old

Hi Amber, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Egypt
2 reviews
0 helpful votes
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Offer not availed to more countries, have problem to back money, I hope to solve this problems in future

Date of experience: May 2, 2021
Wish C. Wish Rep
over a year old

Hi mohamed. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
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Complete scam
May 1, 2021

I ORDERED a 216 piece set of ratchets and sockets and wrenches thinking it was a great deal. I GOT one friggin open ended wrench... weeks later. I ordered a 70" TV and now find out they are sending an antenna for a TV. These people should be in jail!

Date of experience: May 1, 2021
Wish C. Wish Rep
over a year old

Hi Mark. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.