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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Dinu A.
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It's taking an eternity to receive the orders, the wrong items sent and the customer service doesn't want to make the refunds. Don't buy from this online seller if you want to have a normal buying experience!

Date of experience: May 18, 2021
Wish C. — Wish Rep
over a year old

Hi Dinu. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
2 helpful votes
Follow Ferydon A.
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Scam scam scam
May 18, 2021

If you like to trash your money order any item from this fraudulent company. None of their advertising item matches to the items arrived. I don't know why they are not shut down yet and still stealing money from hard working people's money

Date of experience: May 18, 2021
Wish C. — Wish Rep
over a year old

Hi Ferydon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
1 helpful vote
Follow Roberto M.
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Bought a Galaxy Note 30 U pro, what a mistake.
Not 5G, FAKE CAMERAS, POOR QUALITY.
Contacted customer service, they apologized.
Still waiting for a solution.
Made a Paypal Claim.

Date of experience: May 18, 2021
Wish C. — Wish Rep
over a year old

Hi Roberto. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Saudi Arabia
1 review
1 helpful vote
Follow Osama A.
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Do not, I repeat do not buy anything from them. They deal directly with China in Shipping and you know what's that mean. Items are delayed, changed for low quality. No law suits on this company?

Date of experience: May 18, 2021
Wish C. — Wish Rep
over a year old

Hi Osama. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
Follow Dana red A.
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I ordered two items from wish 15 months ago and have never received either.
The items were a puffer jacket and a pair of track pants
When I go to tracking it says still in China

Date of experience: May 17, 2021
Wish C. — Wish Rep
over a year old

Hi Dana. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
1 helpful vote
Follow Jacquelyn W.
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Wish Sucks
May 18, 2021

I've bought items from wish before nothing too pricey and never a lot of items and I was always satisfied. However this time I bought over $100 dollars worth of items and the packages are missing. They say delivered to the mailbox however upon not finding then in the mailbox I contacted wish's customer service. Wish has refused to help in anyways just telling me to contact my local post office which I have and they say they never received anything with the tracking number wish told me to provide them I emailed wish customer support and they refuse to offer me a refund because it says delivered I feel stolen from I will never use wish ever again because of this I wasted $100 on items I was so excited to get and now I don't have them and everyone especially wish are just ignoring the fact that the packages are missing. I feel cheated I've never had anything like this happen and now everytime I email wish all they're doing is resending what I just emailed. I'm disgusted I hope this never happens to anyone else.

Date of experience: May 17, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Jacquelyn! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Africa
1 review
0 helpful votes
Follow Leslie P.
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I have placed an order for several items, and 15 days later wish will let you know that the item is no more available :( WTF. And for my other orders it will take three months :( Never will I buy from wish again. Bunch of slackers.

Date of experience: May 17, 2021
Wish C. — Wish Rep
over a year old

Hi Leslie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
1 helpful vote
Follow Vince W.
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Only ordered two things on separate orders. One never arrived the other broke the second I tried to use it. Complete fake and utterly false advertising. The entire site is hit and miss with zero genuine feedback as it is all buried under the masses of fake self reviews by scammers.

Don't waste your money.
Wish is a Nightmare.

Date of experience: May 16, 2021
Wish C. — Wish Rep
over a year old

Hi Vince. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Waste of money
May 17, 2021

I've ordered a pair of trainers on 2018 and still waiting for the trainers or refund I guess I'm not the only one

Date of experience: May 16, 2021
Wish C. — Wish Rep
over a year old

Hi Sergio. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
1 helpful vote
Follow Celeste D.
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When I picked up my order package said 2 only 1 there. Can get NO ONE to speak to for a refund to get $ back

Date of experience: May 16, 2021
Wish C. — Wish Rep
over a year old

Hi Celeste. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Hong Kong
1 review
1 helpful vote
Follow Lrx M.
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I've ordered a number of items on the platform. Every single item I've delivered was completely different from what I've ordered. I order a 200+ piece set of bits and such to only receive one or two. I order a drill I receive a picture of a drill. And so forth and so on. The customer service experience is horrible and trying to get a live agent is miserable. They claim 24/7 support but it is an automated assistant. That's not 24 7 support.

Date of experience: May 14, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
Follow Martha B.
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Most of the things I bought from Wish were great. The last item I bought was a baby doll. Not at all like the picture. I want a refund but Wish says I need to reply with my user name and password to the account that I already provided my credit card number and the code. This is the only business to request all this info.

Wish says they offer a 30 day return and refund. Will not buy anything from them again. Not worth the risk. Martha Bowers

Date of experience: May 14, 2021
Wish C. — Wish Rep
over a year old

Hi Martha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
1 review
1 helpful vote
Follow Eugene R.
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You should be ashamed to be getting all of this negative feedback, Wish. And the worst thing is that you either don't care or stick your heads in the sand like ostriches. Either way something ought to be done about your business practices. But probably nothing will be done as you are an International Corporation. Unless your investors that control the stock market suddenly were to pull their money out. Then you all would be out on the streets. No one's going to feel sorry for a homeless executive.

Date of experience: May 13, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Eugene! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
1 helpful vote
Follow Joy A.
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Not a trustworthy
May 13, 2021

Ordered from this site maybe 10x, but my last 2 order was a scam, when i open it infront of the store owner whom i usually pick up, the first one was a piece of dirty single use surgical mask instead of a pants, the 2nd one was a piece of ripped carton instead of a knee cap.

Date of experience: May 13, 2021
Wish C. — Wish Rep
over a year old

Hi Joy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Hong Kong
1 review
2 helpful votes
Follow Robers D.
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Please do yourself a favor, don't buy on Wish. They are totally fake. They will rob you and lie to you. Of all the item I ordered only one was delivered and it wasn't the right item.

Date of experience: May 12, 2021
Wish C. — Wish Rep
over a year old

Hi Robers. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Tina D.
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Horrible service
May 12, 2021

I'd give a 0 If it was an option. Wish does not have a walk in store to try sizes or different styles. We thought it would be ok to buy multiple styles as their return policy says 30 days. Well apparently there is a fine print stating that it is not the case. We bought 3 boots size listed 37 should be a 6 but unfortunately do not fit as a 6. We would like to switch one for a smaller size and return two as we bought different styles to pick the one I like. Wish Will never be the next Amazon. I will never buy from there again. $200 down the drain

Date of experience: May 12, 2021
Wish C. — Wish Rep
over a year old

Hi Tina. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
3 reviews
1 helpful vote
Follow t E.
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This website is VERY bad. They have sellers who sell misleading, totally defective products, that will not work for you. Then they will never refund or even apologize. As an example, i bought two Mummy and me dresses from them. The seller claimed dresses are cotton. They are not. They are pure synthetic (after I received them in almost 2 months after placing the order). On top of that, Mother's dress is defective, having a hole, and badly made. And one of the sleeves leaves a deep scar-looking trace on my arm, as the ribbon is too tight even for a baby arm. I had the trace for 2 days after taking the dress off! It's an injury! Around the same time, I ordered the shoes from that website (not knowing HOW bad they are yet). The shoes came in a separate package after the defective dresses. Needless to say, instead of a claimed 'leather' the shoes were synthetic. On top of that, it's impossible to connect them in any way to a foot. Seriously. I was not able to make a single step in them. They are created not for humans. I don't know how they could come up with such construction and configuration, but the shoes are not functioning. Nobody even apologized, not talking about giving a refund to me. Misleading, counterfeit, wrong website, awful products, terrible customer service.

Date of experience: May 12, 2021
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
56 reviews
40 helpful votes
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Clothes Sizes
May 12, 2021
Updated review

Clothing sizes are in Asian sizes, which run very small due to them being small people. Make sure to check the sizing charts and make sure to know your measurements, cause if you don't know your measurements in CM, you're not gonna get the correct size. I wear an 18 in US sizes and while shopping on wish, I wear between a 5X-8X in Asian sizes. Also, if you're bust is big, you're gonna want to buy bras from somewhere else as none of them will fit. I have yet to find a bra on their site to the equivalent of a 50D.

Date of experience: May 12, 2021

Clothes
September 21, 2017
Previous review

The clothing size is actually 2x's smaller than what it says it is. Don't buy clothes unless you're a size 8.

Date of experience: September 20, 2017
Arizona
2 reviews
0 helpful votes
Follow Barry S.
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Terrible company
May 12, 2021

I waited extra long time for an urn to place ashes for a loved one. It finally arrived cracked wide open. Customer service was a joke. Didn't even want to help a bit. Gave me back my money and left me hanging. I will never buy from them again.

Date of experience: May 11, 2021
Wish C. — Wish Rep
over a year old

Hi Barry. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
2 reviews
0 helpful votes
Follow danny w.
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Never got what i ordered. For $468.69 i got a 2cent piece of plastic. Wish will not contact me or refund my money. I paid with paypal and filed a suit with them. Wish told them if they dropped the suit they would refund the money. Yeh right.!

Date of experience: May 10, 2021
Wish C. — Wish Rep
over a year old

Hi Danny. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!