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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
2 reviews
6 helpful votes
Follow Phil H.
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This review is based on one experience with Wish.
I have bought from a number of China based sites (ie Ali, Tiny deals, etc) and wish is best so far on shipping and customer support.
I purchased a watch.
It arrived in under 30 days. They estimated when it would arrive and it came in sooner. They use a tracking company and you can see the progress of the package.
When the watch arrived unfortunatly it did not keep good time. It was slow. I contacted customer support and within the day my refund was processed.
So this gives me confidence that should I purchase again that shipping will be fast and if there is a problem they will stand behind their customer.
Maybe as some reviewers have stated the product is generally inferior quality, but that is a chance you take when buying from China suppliers.
I will likely buy from Wish again.

Date of experience: December 3, 2017
Canada
3 reviews
7 helpful votes
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Three separate orders have now been lost in shipping... how do 3 different items ordered at different times all get "lost" in shipping? The refund process was fairly easy but I ordered the product because I wanted the product NOT a refund. A fourth item came and was of substandard quality so after providing a picture I was given an immediate refund (5-7 days).

Date of experience: November 30, 2017
South Africa
1 review
7 helpful votes
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Custom charges
November 28, 2017

I have ordered quite a few items in the past from Wish and had no problems with my delivery to South Africa, Today I received three items and had to pay Customs Duty
Of R72.00. I think you might want to inform clients of this. I have never paid for my other items. It was most annoying.

Date of experience: November 28, 2017
Sweden
1 review
7 helpful votes
Follow Ozzy K.
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But right now, Wish is having an issue with their payment system, so all these people who are complaining from several days ago to today - just await till they fix the bug. I ordered 4 items - money got debited from my card, but it didnt send the order. So probably they are having an issue.

Date of experience: November 28, 2017
Nevada
2 reviews
5 helpful votes
Follow Trina L.
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I like wish because you can find awesome deals. Things are very cheap. Usually shipping is also. The only problems are that the sizes are a lot different than what we are used to. I discovered that you have to order 1 to 2 sizes bigger. Also sometimes it shows you one price but after you add it to your cart it's a different price. All in all I like to order from here. As long as its about a month in advance.

Date of experience: November 26, 2017
Kansas
1 review
4 helpful votes
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I ordered a set of 5 flashlites and got one and that only took 6 weeks. It had no battery of which I expected as battires are a problem to ship. The only problem is I can't find a battery to fit in it. It somewhere between a double A and C.!
Still waiting for another on some speakers Not sure if I will get them or not.
I can't see this company staying in business very long as no repeat buyers will go back.

Date of experience: November 26, 2017
Australia
1 review
2 helpful votes
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Scam/ Fraud
November 23, 2017

Fraudulently sent only enclosures of external hard disk drives instead of actual 3TB and 1 TB hard drives.
Instead of working usb drives, recieved empty only outer casings.

Date of experience: November 23, 2017
Mexico
3 reviews
2 helpful votes
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Fast delivery
January 15, 2018

I was initially afraid to place an order on this site after seeing several negative reviews but decided to take the risk of combining the two denim dresses I have seen here. I placed an order, after several days, I think more than 20 days, I was surprised to see it delivered.

Date of experience: November 18, 2017
California
1 review
1 helpful vote
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Wish.com
January 15, 2018

Wish has given me a great experience EVERY time. I live in California and stumbled into wish on accident. I find many many useful things there. Yes it takes a while for the product to reach me but it has always been worth the wait and the prices are a smash compaired to the u.s. I suggest wish to everyone.

Date of experience: November 15, 2017
Alabama
1 review
0 helpful votes
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Love it
January 15, 2018

I have had great experiences with WISH. It hasn't taken over 3 weeks for my items to arrive. You can't expect to pay a dollar for an item and have it look like a hundred dollar item. My kids and I order fun stuff or stuff that we want to just see what it looks like, and, so far so good.

Date of experience: November 15, 2017
New York
1 review
0 helpful votes
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Love Wish.com!
January 15, 2018

I've had no issues, shipping takes time which is understandable since its coming from China I usually get what I ordered within 2 weeks never had a problem with anything ordered clothes do run a bit small so ordering a few sizes larger is recommended

Date of experience: November 9, 2017
California
2 reviews
6 helpful votes
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HORRIBLE!
November 4, 2017

Ordered things back on September 14, they were supposed to be here October 25 AT THE LATEST! Today is November 3 and nothing. Support just gives me the runaround. Tracking doesn't even showed it arrived in this country, yet the support person said it would be here Oct. 25 because they checked it! Some reviews said stuff was delivered fast but now I'm thinking they're fake. No bad reviews shown! DONT EVER ORDER FROM HERE!

Date of experience: November 3, 2017
Estonia
1 review
14 helpful votes
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Wish is honestly great
November 2, 2017

Wish is a place for buying stuff with a budget. People should know that. Alot of the reviews for this wish.com on this site is because:
A) clothing size to small
B) customer support is bad
C) Wish.com steals money

Let me debunk that.
So i am an active shopper on wish.com, i have 5 pages of orders, and i have had only a few problems but the customer service helped me. I have ordered clothing items, and you HAVE to order 1 or more sizes up. They are using the japanese sizing chart. I also have seen reviews saying that they steal your money, but no they do not. I have not seen wish stealing my money, and i probably will never see it. Wish is a great shopping website, ignore the reviews on this site for it.

-KarmaFull

If you ever need help contact me on:
steamcommunity.com/id/karmafull.

Date of experience: November 1, 2017
Colorado
66 reviews
78 helpful votes
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I love Wish. Their pricing isn't bad at all. You get what you pay for! They ship from China, so if you're ordering clothing for adults--Just know that the sizes are MUCH MUCH different than USA sizing. I am a 2X, I purchased a 3X and it fit me super small.

Other than that--Kids clothing, items such as jewelry, etc--Are well worth the money spent. I gave it a 4 Star due to the adult clothing size.

Date of experience: October 29, 2017
Canada
10 reviews
21 helpful votes
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Love wish
October 30, 2017

Amazing customer service, rewards programs, daily offers. Slow shipping most of the time but the great customer service makes things right all the time. Will definitely continue to shop wish

Date of experience: October 29, 2017
New Zealand
1 review
2 helpful votes
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I find this site excellent but I have saved to my wishlist an article that cannot be sent to my country and now I cannot process my order - neither can I get rid of it. Does anyone know how to fix this as I live in NZ not USA!

Date of experience: October 26, 2017
Minnesota
1 review
6 helpful votes
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I have order many many things from Wish. I do recommend that people look at description and the sizing. Some of the sizes are small. And what the material is made of You are also able to view in advance what it will cost to have it ship. Once you have ordered with Wish they will have items that are free. All you do is pay shipping. Another for discounts is if other people are ordering the same product.

Date of experience: October 18, 2017
Georgia
1 review
9 helpful votes
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I brought several items from WISH.com and I got them in a months time. Yes a month. I purchased clothing jewelry nail polish etc and I was so mad each time I got the items. And they had a nerve to tell me I would have to pay for the return. The necklace can fit my wrist. The bracelets for my toe, the clothes I brought were probably made in a hot hot sweatshop cause a large looked like my childhood Barbie could wear it, the nail polish I brought was the size of one nail... no not a fingernail, the top of a nail. These Chinese are making all kind of money off the stupid Americans. From now on it's American made for me... don't shop at the website. I was very very very disappointed... very

Date of experience: October 18, 2017
North Carolina
1 review
9 helpful votes
Follow Kaidan K.
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This site is very deceiving. An item is listed for one price and when you make your selection, the price changes. Many people think the items are shipped from the continental United States. Not so. They are shipped from China, Malaysia, etc. This is why it takes up to 2 months or more to receive your items. I attempted to give them a second chance and attempted to place an order. I was blocked and informed that I needed to send a copy of my credit card and bank statement to them. What kind of nonsense it that? Save yourself money and go to the mall.

Date of experience: October 18, 2017
New York
3 reviews
6 helpful votes
Follow Sherry M.
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First off you know its cheap things. Never buy anything too pricey clothes are small but i was use to this on ebay im a 5x in china which is a 1x american. Ive had no issues with support. Ive made numberous orders so far everything came sooner or later. I usually get a free item every day a 9pm and if I load pictures to my reviews I get another free item. Honestly its a fun site if you dont exspect it too fancy. Good areas are costume jewlery, pet supplies, craft supplies and anything cheaper here thats cheaper there.

Date of experience: October 18, 2017