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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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This review is based on one experience with Wish.
I have bought from a number of China based sites (ie Ali, Tiny deals, etc) and wish is best so far on shipping and customer support.
I purchased a watch.
It arrived in under 30 days. They estimated when it would arrive and it came in sooner. They use a tracking company and you can see the progress of the package.
When the watch arrived unfortunatly it did not keep good time. It was slow. I contacted customer support and within the day my refund was processed.
So this gives me confidence that should I purchase again that shipping will be fast and if there is a problem they will stand behind their customer.
Maybe as some reviewers have stated the product is generally inferior quality, but that is a chance you take when buying from China suppliers.
I will likely buy from Wish again.
Three separate orders have now been lost in shipping... how do 3 different items ordered at different times all get "lost" in shipping? The refund process was fairly easy but I ordered the product because I wanted the product NOT a refund. A fourth item came and was of substandard quality so after providing a picture I was given an immediate refund (5-7 days).
I have ordered quite a few items in the past from Wish and had no problems with my delivery to South Africa, Today I received three items and had to pay Customs Duty
Of R72.00. I think you might want to inform clients of this. I have never paid for my other items. It was most annoying.
But right now, Wish is having an issue with their payment system, so all these people who are complaining from several days ago to today - just await till they fix the bug. I ordered 4 items - money got debited from my card, but it didnt send the order. So probably they are having an issue.
I like wish because you can find awesome deals. Things are very cheap. Usually shipping is also. The only problems are that the sizes are a lot different than what we are used to. I discovered that you have to order 1 to 2 sizes bigger. Also sometimes it shows you one price but after you add it to your cart it's a different price. All in all I like to order from here. As long as its about a month in advance.
I ordered a set of 5 flashlites and got one and that only took 6 weeks. It had no battery of which I expected as battires are a problem to ship. The only problem is I can't find a battery to fit in it. It somewhere between a double A and C.!
Still waiting for another on some speakers Not sure if I will get them or not.
I can't see this company staying in business very long as no repeat buyers will go back.
Fraudulently sent only enclosures of external hard disk drives instead of actual 3TB and 1 TB hard drives.
Instead of working usb drives, recieved empty only outer casings.
I was initially afraid to place an order on this site after seeing several negative reviews but decided to take the risk of combining the two denim dresses I have seen here. I placed an order, after several days, I think more than 20 days, I was surprised to see it delivered.
Wish has given me a great experience EVERY time. I live in California and stumbled into wish on accident. I find many many useful things there. Yes it takes a while for the product to reach me but it has always been worth the wait and the prices are a smash compaired to the u.s. I suggest wish to everyone.
I have had great experiences with WISH. It hasn't taken over 3 weeks for my items to arrive. You can't expect to pay a dollar for an item and have it look like a hundred dollar item. My kids and I order fun stuff or stuff that we want to just see what it looks like, and, so far so good.
I've had no issues, shipping takes time which is understandable since its coming from China I usually get what I ordered within 2 weeks never had a problem with anything ordered clothes do run a bit small so ordering a few sizes larger is recommended
Ordered things back on September 14, they were supposed to be here October 25 AT THE LATEST! Today is November 3 and nothing. Support just gives me the runaround. Tracking doesn't even showed it arrived in this country, yet the support person said it would be here Oct. 25 because they checked it! Some reviews said stuff was delivered fast but now I'm thinking they're fake. No bad reviews shown! DONT EVER ORDER FROM HERE!
Wish is a place for buying stuff with a budget. People should know that. Alot of the reviews for this wish.com on this site is because:
A) clothing size to small
B) customer support is bad
C) Wish.com steals money
Let me debunk that.
So i am an active shopper on wish.com, i have 5 pages of orders, and i have had only a few problems but the customer service helped me. I have ordered clothing items, and you HAVE to order 1 or more sizes up. They are using the japanese sizing chart. I also have seen reviews saying that they steal your money, but no they do not. I have not seen wish stealing my money, and i probably will never see it. Wish is a great shopping website, ignore the reviews on this site for it.
-KarmaFull
If you ever need help contact me on:
steamcommunity.com/id/karmafull.
I love Wish. Their pricing isn't bad at all. You get what you pay for! They ship from China, so if you're ordering clothing for adults--Just know that the sizes are MUCH MUCH different than USA sizing. I am a 2X, I purchased a 3X and it fit me super small.
Other than that--Kids clothing, items such as jewelry, etc--Are well worth the money spent. I gave it a 4 Star due to the adult clothing size.
Amazing customer service, rewards programs, daily offers. Slow shipping most of the time but the great customer service makes things right all the time. Will definitely continue to shop wish
I find this site excellent but I have saved to my wishlist an article that cannot be sent to my country and now I cannot process my order - neither can I get rid of it. Does anyone know how to fix this as I live in NZ not USA!
I have order many many things from Wish. I do recommend that people look at description and the sizing. Some of the sizes are small. And what the material is made of You are also able to view in advance what it will cost to have it ship. Once you have ordered with Wish they will have items that are free. All you do is pay shipping. Another for discounts is if other people are ordering the same product.
I brought several items from WISH.com and I got them in a months time. Yes a month. I purchased clothing jewelry nail polish etc and I was so mad each time I got the items. And they had a nerve to tell me I would have to pay for the return. The necklace can fit my wrist. The bracelets for my toe, the clothes I brought were probably made in a hot hot sweatshop cause a large looked like my childhood Barbie could wear it, the nail polish I brought was the size of one nail... no not a fingernail, the top of a nail. These Chinese are making all kind of money off the stupid Americans. From now on it's American made for me... don't shop at the website. I was very very very disappointed... very
This site is very deceiving. An item is listed for one price and when you make your selection, the price changes. Many people think the items are shipped from the continental United States. Not so. They are shipped from China, Malaysia, etc. This is why it takes up to 2 months or more to receive your items. I attempted to give them a second chance and attempted to place an order. I was blocked and informed that I needed to send a copy of my credit card and bank statement to them. What kind of nonsense it that? Save yourself money and go to the mall.
First off you know its cheap things. Never buy anything too pricey clothes are small but i was use to this on ebay im a 5x in china which is a 1x american. Ive had no issues with support. Ive made numberous orders so far everything came sooner or later. I usually get a free item every day a 9pm and if I load pictures to my reviews I get another free item. Honestly its a fun site if you dont exspect it too fancy. Good areas are costume jewlery, pet supplies, craft supplies and anything cheaper here thats cheaper there.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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