WishReviews 8,278

We are a US company and we sold our sandals on Wish. They sold pretty well, but Wish's seller rules and support are terrible. We put our price as $8 and $4 shipping. Wish had our sandals on their website as $12 and $5 shipping. We still got our same cut of 85% of the $8 + $4, but they pocketed the extra money. I asked them about it and they never could give a straight answer.

If a customer wanted a different size, Wish refunded the customer and gave us nothing. Normally a customer would have to return the item to get an exchange or refund, but Wish just randomly gave our sandals away. We had no say in the matter.

Customers addresses were also a problem, usually wrong and if an order got returned to us because of a post office problem or delay, we lost out again. We would ship it again to the buyer and Wish would refund the customer again. So we paid two shippings and customer got a free pair of sandals. I would appeal these refunds and out of 20,20 were denied.

Then they suspend our account and hold our earnings. We still have orders and they won't cancel them, making us look bad.

I order this and PAY! August 5/17, still don't have a f... only stupid answer:

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Order Placed:
Aug 5,2017
Details

Digoo DoorBell 720P HD WIFI Wireless Video Camera Viewer Night Vision Door Phone Ring Bell Alarm Smart Home Security Syste
Store: jaysaz
Quantity: 1
Estimated Delivery by Oct 17,2017

We apologize for the delay and appreciate your patience. Please contact us within 30 days of your order's estimated delivery date if you require assistance.

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Oct 17,2017

FIRST YOU ARE NOT ALLOWED TO VIEW ITEMS ON THE SITE UNLESS YOU SIGN UP WHICH DETERS PEOPLE IN THE FIRST PLACE SECOND
The return process for Wish is so grueling i will never use them again i'm going back to ebay
Here is the process
Start a return FIRST PAGE you are not allowed to continue the process to the SECOND page with out taking a photo of the product which is xtremely grueling when your doing it on a laptop and a phone that has issues uploading photos to a computer this took 30 mins for the first page
Second page you are not allowed to go to the THIRD page unless you print out the return label RIGHT AWAY which does you no good if you dont have a printer or need ink or paper for it or are trying to get to sleep or work the next day or coming home from work and want to sleep
THEN AFTER you do that you are not allowed to continue to the FOURTH page unless you take a photo of the item to be returned with its return packaging and return label which does you no good if you dont have packaging for returning the item on hand so you must go BUY return packaging then you will be allowed to continue to the 5TH page where you are NOT ALLOWED to finish the return process unless you mark the item shipped! A VERY GENEROUS $#*! YOU TO Wish FOR MAKING YOUR CUSTOMERS LIVES MORE DIFFICULT THEN THEY ALREADY ARE
YOU'VE BEEN WARNED DON'T USE WISH FOR THINGS YOU AREN'T SURE WILL NEED TO BE RETURNED THAT NICE BRA OR PAIR OF PANTS MAYBE EVEN A NICE JACKET YOU SAW ON WISH? IF THEY DON'T FIT YOU WILL NEED TO GO THROUGH THIS GRUELING PROCESS JUST TO RETURN IT BUYER BEWARE USE EBAY INSTEAD

If you order products from Daily Sale through this site, good luck.
I failed to save my order number and this company refused to honor my order correction. Apparrently they don't save your order numbers either. They shipped me the wrong product and refused replace or refund since I could not produce that number. Then they actally denied having "any connection with WISH.com". It was a large order and had not completely come in, so this was not an old order that I was trying to correct.
As for clothing, go 2 SIZES larger than you wear.
Another caution, not all products are as theh appear.

South Africans please do not use this online platform if you need a peace of mind. I ordered about 30 items and were all sent individually and not as one consignment and incurred more costs at the Post Office. Here is a masterpiece, suppliers sent the wrong (not pure leather or completely different) items when they do not have enough inventory. I have never come across such poor service and I have made a huge loss as I was planning to resell these items. Its been two months since placing an order and I am still waiting for 5 more items. I am deleting the damn app if I manage to get the rest of the items (or whatever they decided to ship to me).

You get a confirmation that your order has been placed and the total value. Then you get the surprise! First it takes between 2 - 3 months to get to South Africa. And then the grand finale. They first deduct a small amount from your account - probably to see if it is legit and then the real surprise. They deduct almost 3 times the amount that you bought - I "assume for shipping". But that is not all - 3 months later and still no goods. South Africans beware!

There are some good buys on Wish but most products are cheap poor quality goods. Getting the correct size is important because you may never have an opportunity to exchange items. Customer Service is poor almost non-existent. There is no customer service phone number and no return postage paid but the items are priced so cheaply that your not losing much money. If the item is the wrong size or damaged you are stuck with the item. There is no invoice with a return form or address. Most of the clothing comes from China. Select carefully and pay as little as possible so your loses are small enough not to bother you. The wish app is useless for returns. There is no address given for returning merchandise. Wish is an example of you get what you pay for. Don't spend more than $20.00 for any item and the possible loss of your purchase price won't bother you much. I have three useless jackets that do not fit me and no one to return them through Wish, but the jackets were cheap so I shall give them away. No doubt the Wish business plan relies on very cheap prices to make high volume sales and a return policy so difficult to implement that most customers give up trying to return anything, so expect to lose some money with Wish.