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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
5 helpful votes
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Prices different
October 11, 2017

I received an Email offer for a certain price in Canadian currency. I select Shop Now, the price is higher. I contacted them on more that one ocasion and they always have a different reason for the price difference, I explained to them that the CA stood for Canadian price and it should reflect the same when on the Web site, untill I make a different selection and add shipping. They will not admit that there is an issue. STAY away and avoid issues.

Date of experience: October 11, 2017
Sweden
1 review
3 helpful votes
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Low quality products
October 11, 2017

I think that the products are not worth the money. I would not order anything from Wish again. You can order things from other sites much easier. From now on, I'm definitely going to be sticking to buying things in real life only! The products are always either too small, have an awful odor to them, or they are made from extremely low quality materials. I wouldn't recommend Wish for anyone. It is simply a waste of money! I spent lots of money expecting the products to be the same quality as what you would order from any other online store, but they are the lowest quality I've ever come across.

Date of experience: October 11, 2017
New York
2 reviews
4 helpful votes
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Poor quality
October 10, 2017

I have bought a few things from wish, spent too much money, and all merchandise is nothing, but garbage. Please don't waste your money like I did.

Date of experience: October 10, 2017
Colorado
1 review
5 helpful votes
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No contact
October 10, 2017

There is NO way to contact these $#*!s they dont send what u order n then refuse to refund even though you send it back everything comes from china they sux

Date of experience: October 9, 2017
Greece
3 reviews
4 helpful votes
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I'm buying from Wish the last 2 years and only once had a problem with an item. Unfortunately, they only support "30 days item return" as warranty for any item and this is a little disapointed!

Date of experience: October 9, 2017
South Africa
1 review
1 helpful vote
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Initially i received my items from Wish. The last two orders have not arrived and although i request that it be resent, they opt to refund my money. To me this is turning into a ponzi scheme as they take your money and keep it for two months and then when you dont receive your item, they refund you but in the mean time have earned interest on MY money. Just my opinion.

Date of experience: October 9, 2017
Oregon
11 reviews
33 helpful votes
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Toy Guns
October 9, 2017

The one purchase I made from the company was split up into different sellers, some managed to arrive 4 weeks later and some 8 weeks later. When I got the last shipment it was something I hadn't even ordered. It was miniature toy guns. I had ordered home decor. I will not shop at Wish again. Not only the wrong products, and slow shipping speed, but they are selling crap.

Date of experience: October 8, 2017
Oregon
2 reviews
4 helpful votes
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I been purchasing shoes and dress from wish So disappointed because they sent me the wrong size! And my dress is the same so low quality! I contact the customer support but they never help me and they want me to take photos those item which is I did! And asking me to send it back to them! I been so busy for Work that is why I shop online and now they want me to waste my time just to send the item? Dont buy online from them! They will sent you the wrong size and also poor quality!

Date of experience: October 8, 2017
Brazil
1 review
6 helpful votes
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J
October 8, 2017

Never order items from Wish, it's 100% dropshipping from china, all photos stolen from other people, i came on here first time i'm horrified. I am seller on etsy selling handmade blankets i found even my photos on there. Not mentioning other sellers. Im sure you will never receive the genuine item that is in the pictures.

Date of experience: October 8, 2017
New Zealand
1 review
3 helpful votes
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I ordered several items from Wish with the last delivery to be a couple of weeks before my flight back to work (I work away from home and hence delivery time frame was important)
Every single item was delayed and while they let me know it was delayed, it did not help.
I responded to Wish's notice asking me if the items had arrived by telling them how I was back at work and hence could not check till I got home again in a couple of months.
When I did get home I found 4 items had not been delivered, but all the others had been.
Wish's response was it was outside the time frame for returns. I go away for 3 months at a time for work and hence could not check within their time frame.
But the issue is that "wish" or their "suppliers" delayed the delivery not me.
I therefore give them a 1 star rateing and will not be dealing with them in the future and recommend everyone else also avoid them. Their are plenty of companies that we can deal with who do have ethics and hence recommend dealing with thos because Wish does not.

Date of experience: October 7, 2017
Australia
4 reviews
23 helpful votes
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Great site!
October 7, 2017

I have ordered well over 300 items. I don't like the adult clothing much but I love the make up and trinkets. I have never had problems with refunds if good don't arrive. It does take about 3 weeks for items to be delivered to Australia but most items are worth it. For a few dollars it's a lovely surprise when they arrive.

Date of experience: October 7, 2017
Virginia
1 review
2 helpful votes
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The sweaters I ordered do no remotely resemble the pictures. They are practically transparent. The armholes are only big enough for my lower arm! The cake decorating tips I ordered have no directions, pictures or diagrams to tell me what design they are used for.

Date of experience: October 6, 2017
California
3 reviews
19 helpful votes
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DONT WASTE YOUR TIME
October 6, 2017

OKAY SO THE PRICING IS GREAT
THE ONLY BAD THING IS THAT I GOT BANNED FOR SOME REASON AND I CANT SEEM TO GET REFUNDS ON THIS I DIDNT RECEIVE.
ALSO SHIPPING TAKES 1-2 MONTHS, NOT EVERYTHING ARRIVES. HARD TO GET A REFUND. YOU HAVE TO SEND PICTURES AND IF IT COMES BROKEN YOU HAVE TO SHIP IT BACK WHICH COSTS EVEN MORE TO SEND IT TO CHINA WTF?

Date of experience: October 6, 2017
Maine
1 review
1 helpful vote
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I will give a review once I get or don't get my items. I have two emails can't remember the 1st ones password. And from another email I'm still waiting for my items they are Christmas gifts for my 2yr old granddaughter. I would for someone to reply to my email and tell me when or if I'm going to receive my items

Date of experience: October 6, 2017
New Jersey
1 review
1 helpful vote
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I ordered items and received all the items. Not best quality and all items where shipped from China. About a week after ordering I started to receive Phishing scam calls from foreign telemarketers trying to get me to say "yes" and trying to get more private info. My contact information was sold to scammers. Now I am getting mail with checks from non-existent banks to pay for lottery winnings... Coincidence?

Date of experience: October 6, 2017
South Africa
1 review
5 helpful votes
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Delay in Wish orders.
October 6, 2017

I stay in ZAR and my only concern is that our orders can take up to 2 months before receipt or you don't get it at all.

Date of experience: October 6, 2017
California
1 review
1 helpful vote
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Embusteros
October 6, 2017

Pides algo y te mandan otra cosa, se hacen los desentendidos para no de vover el dinero, y la calidad es de lo peor, te roban el dinero en pocos no compren senores.

Date of experience: October 5, 2017
Washington
1 review
2 helpful votes
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Love this store
October 5, 2017

Order hundreds of stuff and had to return one item and received excellent customer service with no hassles an immediate response

Date of experience: October 5, 2017
Australia
1 review
6 helpful votes
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Not very happy
October 5, 2017

I bought a top online and it was too small so I gave a negative review saying the sizing was wrong but they didn't publish my review but they published the bit where I said I didn't have problems with the seller

Date of experience: October 5, 2017
India
1 review
12 helpful votes
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I had ordered quiet a few products in the website but none of them i have received till date. Its been more then 4months, yet they have not delivered nor refund. Please let me know how do i complaint legally on Wish to ensure nobody get impacted in future

Date of experience: October 4, 2017