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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
4 helpful votes
Follow Tremayne B.
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Non existant help
October 4, 2017

Rubbish firm they suspended my account becos they werent sure i was the owner of the bank card i used i dident use a bank card. I used paypal they want a copy.of. My. Transaction made. ìn july '16 i never made any purchases then but i did between october and. December when they asked. For a copy.of my bank card i used back to square one then they askex. For copy. Of my passport.or driving licence i dont have either now after 126 replies of the same letter i get askèx to send a copy of transaction i made in july 2016 i give up im going bsck to ebay

Date of experience: October 4, 2017
Ireland
2 reviews
3 helpful votes
Follow Wojciech D.
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Well of course the items are cheap. But most of the time you get what you paid for. I've been using their service for about 2 years. I bought a lot of various items. 20% were okay. Rest were either bad quality or wrong size or the worst scenario 3 of them did not arrive. For 2 of them I got refund but for the 3rd one which I bought not so long ago I didn't they said that their postage provider said that item was collected by me. What a f... joke! It takes about 30-40 days to deliver to Ireland. Avoid this crap

Date of experience: October 4, 2017
Ireland
1 review
4 helpful votes
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Smart bastards
October 3, 2017

Well i didnt realyy search the net for reviews and price cheks. But after i ordered several items i desided to go on e buy and check prices there.
So...
Wish shows you 2 prices.
Curent and with price drop.
So i did a research for drones (quadrocopters)
Right they offer drone for 55 and it says it was 850!
So what i did i searched all internet for that exact model and gues what i found out? Yea thats right it had never ever costed anywhere more than a 40!
So people never trust if You se price now and how much it was before.do a research before.
I cant say anything about bad service cos i just ordered my items yesterday so i m still waiting. When i get them i will come back with a new review.
Most important thing do a research before paying for something online.
And yea never use site called www.saleholy.com
Its 100% scam you pay money twice and never get an item. How? Trust me never even try it.
I never did but know who lost lots of monney.

Date of experience: October 3, 2017
South Africa
1 review
3 helpful votes
Follow Chantal G.
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Pathetic service
October 3, 2017

I bought 23 items from wish.com in March 2017. I only started receiving stuff August 2017. Some of the stuff I received is the biggest load of rubbish and don't look like the pictures at all. It is now October and I am still waiting for 18 items to arrive. They do not answer emails or complaints and obviously don't refund. Won't ever make the mistake of buying there again and won't recommend anyone else to do so either. Am totally pissed with them.

Date of experience: October 3, 2017
India
1 review
5 helpful votes
Follow Neha M.
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Buyer beware, never ever order from wish.com. Its most horrible website on this earth. As much attractive it looks to you on your mobile/computer screens. Please do not get into the trap! Ordered around 25 things from this website out of excitement believing it be just like any other online shopping website. Guess how many I actually got... only two. Yes only two items. I got my refunds also after thousand of emails to them. So please save your sanity if not money and don't order from this website. Specially people from India.

Date of experience: October 2, 2017
Washington
10 reviews
17 helpful votes
Follow Ed K.
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I received an email from PayPal alerting me to a $76+ pending charge to my account from a outfit called WISH. I have never even heard of WISH. When I tried calling the WISH number I was told the "person was not taking calls right now" and to call back later. I'm going to wait and see if the charge actually goes through on my account. If it does I'll deal with it then. Thank you PayPal.

Date of experience: October 1, 2017
Australia
11 reviews
53 helpful votes
Follow Ersu T.
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Wish claim to be the sellers but the website is simply an aggregator or cheap crap sellers. The seller can't easily communicate with the buyer, wish get in between and stop that. So if the seller wants to advise you that they are temporarily out of stock or a particular version is out of stock their not easily able to. If the item is fake the seller can litter the reviews with fake reviews as their is no control over reviews. The reviews are also misleading as they mix up reviews of a product with reviews of a seller. So if a company sells one good product and the rest are all bogus garbage the reviews still look good. Wish is like using ebay but were your not allowed to bundle items to get a delivery discount and worse you can't contact the seller or review them as their details are only visible after you have paid for a item. The alone proves that wish is clearly protecting their sellers and have no interest in looking after the buyers. They claim money back guarantee's but what they fail to mention is that they only cover the cost of the item. Which is why a lot of items are "free" because the item cost is covered in delivery costs, thus no money to refund as the item was free. I have report or tried to report that their sellers selling 2TB usb sticks are all fake, currently the only 2TB stick just released is worth $2000 and the $7 ones on here are fake, but the reviews keep coming up saying how great they are and how quicker they were in delivery. With the occasional "this is fake". However wish make their money first so they have no interest in stopping any disreputable sellers. If you have bought something from them they will delay you complaining, they are waiting for the 90 day time limit so you can't charge back the item on your credit card. Avoid this website, there are so many better alternatives.

Date of experience: September 30, 2017
Canada
1 review
6 helpful votes
Follow K N.
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Wish's 30-day refund policy was useless to me when my items did not arrive within that time. At the 30-day mark, the company asked me to be patient and wait a bit longer. I acted in good faith and kept waiting. I followed up (contacted customer service) each month I did not see my items, and they kept asking me to be patient. Now, 5 months later, I've finally had enough and asked for a refund. They said that my request was made after the 30-day period and thus cannot be honoured. Do not order from them.

Date of experience: September 30, 2017
dennis j.
Texas
1 review
2 helpful votes
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They say they have a 5 star guarantee, but will make you run around for a month - have you pay to ship back then never respond again. I finally had to file an incident with PayPal to get my money back. Stay away from this vendor. Products are junk and company is awful to deal with.

Date of experience: September 29, 2017
GB
1 review
1 helpful vote
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Its ok
September 30, 2017

Everything i have ordered has been ok mostly craft stuff and i have found recently that its been delivered quicker had a pair of boots that are great too and sandals

Date of experience: September 29, 2017
India
1 review
3 helpful votes
Follow B S.
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One reason you shop online is for convenience. Not with Wish.com. You have to keep tracking each purchase for WEEKS. I made the mistake of trusting them and about half my orders did not reach. When I asked for refunds, they said I was late since I had not written within the month. Now, they are not replying to refund requests.

Date of experience: September 28, 2017
Texas
1 review
4 helpful votes
Follow Aurelia S.
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So I waited for the daily giveaway and clicked every item every combination conceivable and it still said items were available but every time I tried to select an item it said it was no longer available yet the screen shots I took said there were many left... so I'm left to conclude they are not giving away any free items and it's a false promotion.

Date of experience: September 28, 2017
California
1 review
2 helpful votes
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Poor quality
September 29, 2017

I had bought several items including a poster and necklace. Both arrived quickly, yes. But neither were great quality and what was described in the shop. Wish is pretty much a glorified scam with all their products made cheaply in China.

Date of experience: September 28, 2017
Nevada
1 review
1 helpful vote
Follow LaMona B.
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OMG
September 28, 2017

I WISH
------------ you would go! They sent me crap! My sister ordered a waist trainer, I'm like okayyyyyy this is just a piece of rubber. CHINA thinks we're dum and some of us are. I'm #1

Date of experience: September 28, 2017
Missouri
1 review
4 helpful votes
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You get what you paid for
September 29, 2017

Wish is amazing regarding their gadgets and other products, except for clothing, but it does take a while to get through the mail, but truly not everything is bad, somethings have served me for 2 years and going from there, so you mainly get what you paid for, but sometimes you may get a steal ;) (also keep in mind their clothing is mainly asian size, read the descriptions and ratings before buying any product.)

Date of experience: September 28, 2017
Canada
9 reviews
7 helpful votes
Follow Pauline K.
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I have only used this site once, and had no problem. I heard about them from friends of mine, who actually rave out Wish. I tried it and I had great service from them.

Date of experience: September 28, 2017
Pennsylvania
3 reviews
2 helpful votes
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Takes time
September 28, 2017

It does take time to get your order, but everything I've ordered from there I have loved. I'd give five stars except for the shipping.

Date of experience: September 28, 2017
Alabama
4 reviews
30 helpful votes
Follow Charlene M.
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Junk for sale
September 27, 2017

Everything they sell is junk and it takes like weeks to get your product. I do not like the store don't like anything about it I'm trying to get to a hundred words or they won't let you leave a review

Date of experience: September 27, 2017
Ohio
3 reviews
1 helpful vote
Follow Carmen B.
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Wish is a legit company. You always get your product however don't be surprised if it's not the exact same quality you may have expected. I just wish, no pun intended, they didn't charge separate shipping charges. I ended up spending $84 on 6 items that actually only amounted to about $50. Other than that I have loved all their stuff.

Date of experience: September 27, 2017
Ireland
1 review
6 helpful votes
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Scamsters
September 25, 2017

Do not deliver, keep you waiting for months then refuse to refund. Scammers. Their guarantees are absolute bs.

Date of experience: September 25, 2017