Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I used to love Wish. I have ordered from them in the past and I got what I ordered just like it was in the picture in a decent amount of time. However, within the last couple of weeks, I have gone on the app and I would see something that I liked either for free or for $1, but when I went to go put the item into my cart, it cost more than what it said. I put this one dress that I thought was really cute and I would look decent into my cart because it said it was free. When I put it into my cart, however, it said that the item would cost me $3.75 plus shipping. When I contacted support, they said that sometimes only certain colors and sizes would be the price listed, but when I did every color and size combination of the free dress, all of them said $3.75 for the item price. The people who tried to deal with my problem acted like they didn't understand that none of the size and color combinations came out to free when put into my cart. I don't think I will be shopping with them anymore even though I never had problems with them in the past.
I have ordered from wish multiple times. Probably 15 to 20 times. If you choose a particular color or style, you may get something completely different. Clothing sizes can be crazy different. Have ordered 3XL & 4XL to get XL and still clothes have been tiny. I don't recommend ordering clothes at all (except maybe socks). My advice would be, stick to low priced items, pay attention to shipping costs.On my most recent order, I got different color than ordered. Customer service responded very quickly. Agreed to refund cost of item and shipping charges without return. I would rather receive what I order, but I have no complaints thus far with customer service. Shop at your own risk!
Be carefull. Money was taken out of my credit card. Without me purchasing anything! Be safe! Use prepaid cards on this site. Put only the amount u are purchaseing.
Placed my first and last order, nothing is what they make it appear to be. Really cheap products. I was told the clothing was smaller than marked, I wear a 2X so I ordered a 4X, when they arrived they are like a medium. Did not get one thing that I was happy with or that I could. Save your money and never order from this company.
I have just had my 17th consecutive order not delivered to say it's a sham is an understatement
Wish never give a straight answer why just fob you off saying you can have a refund + as compensation if your order arrives you can still keep it. Kmowing full well it will never arrive.
It's a scam because if just 50% of customers wait the 6weeks for their order then are told sorry it's not coming the company are making a tidy profit on the interest of the outstanding orders that were probably never coming in the first place.
Wish don't need to deliver your orders they can just make massive profit on the interest of customers payments which they have held for 6 weeks probably in a high interest account
Don't get sucked in itsl one big money making scam
I placed a few orders with this company. A sterling silver ring which looked beautiful but, within a few days of wearing it, it turned my finger green. A tinkle turf for my dog which looked cheap and poorly made. The turf was flimsy and frayed. The dog won't use it. I bought a real to life baby doll for a friend. She just loves it but, when she described it to me I knew it was not the same one I looked at online. So they did a "bait and switch". My very last purchase was a dog stroller which came broken and getting my money refunded seems iffy at best. DO NOT DEAL WITH THIS COMPANY!
Despite all the bad reviews and not so many good ones I decided to see for myself and place an order with them just to see how they work. My order was supposed to take two months to arrived, surprisingly it only took 20 days. So for now I must say that their delivery service wasn't so bad after all. However, as I suspected; the item I ordered was nothing like the one I received, it was supposed to be made of Sterling Silver 925, what I have here is a piece of jewellery made of a cheap metal, stainless steal, aluminium, you name it, but it's absolutely not Sterling Silver. Well, I paid 6 dollars for everything including shipping so I knew something was gonna go wrong. My advice is; be very careful with what you order form them, you're better off going to a brick and mortar store where you can see first hand what you're getting. My 2 stars rating is because I got my order earlier than expected but Wish website is very deceiving when it comes to presenting their catalogue, honestly if I wanted fake, cheap metal jewellery I could've just gone to any of the many fake jewellery stores I have around here. Present what you're selling as what it is and stop deceiving people for their money.
Cheap quality you will never use them. It takes months to deliver by that time you will forget about it and then some items won't arrive and it would be too late to complain.
The first time I saw 512GB sd card for $5 and tons of positive reviews (!), I deleted by account. Huge discounts from unrealistic prices, but the final price is not any lower than AliExpress and others. Beware of scammers.
N'achetez pas sur Wish.
Ils vous promets de garantir les achats mais en réalité se sont que des mensonges.
Voir article acheté et celui reçu comme exemple.
A Warning to fellow South-Africans, do not purchase from Wish, Julle gaan julle geld mors, niks word afgelewer nie, en om met iemand in kontak te kom het jy meer hoop om n munisipale rekening uitesorteer
I ordered 5 fidget spinners in 2016 and never got anything! Not even a refund
Then after that I later ordered a pair of shorts from wish in may and they took my
Money but never gave me my shorts!
I ordered 50 dollarsw worth of clothes in the suze i woulod regularly wear and it all was sized very wrong. Nothing fits! Xllarge is equal to a small! And then on top of that i ordered a hoodie that was supposed to be a regular sized hoodie and it came to be a croptop! This website is fraud! They do not label there clothes correctly. The picture of the clothing is nothing compared to what you actually get. This is the worst experience ever! You cant even do anything about it because there is no actual place to return the items and you have to pay a ton of money just to return it!
So, I know they have a ton of bad reviews but my experience with them has been great. I only order smaller inexpensive items mostly things for my kids and everything zip have. Ordered has been great.The most expensive thing I ordered was a tapestry for my bedroom and it is beautiful. I would never order anything electronic or adult clothing because of the huge difference in Asian sizing, however I have bought some for my kids that was all adorable. I enjoy shopping on the site because for my kids it's fun to get the items in the mail and sometimes I forget about ordering so always a nice surprise... just be careful what you order!
Ordered some Elixer Phosphor Bronze guitar strings. Cost about R360 in South Africa. Genuine article offered on wish at around R65 plus shipping. What I received was fake rubbish. A absolute rip off. The strings in the packets were rubbish sub standard S--t. The individual string packets were marked made in the USA. The disclaimer was a sticker on the box stating made in China. This was not advertised at the time of ordering. Don't touch any branded goods, they will be fake and a waste of money.
I bought a mp3 player and it was suppose to hold 1000 songs. I loaded 30 onto it and it only registered 18. However it didn't play them. It played part of the first track and shut off. Keep in mind that it was fully charged. If I tried to search through the tracks it would immediately shut off.
I should have known by just reading some of the descriptions if their products a three year old could give it a better go
Cheap tackey crap sizing a joke descriptions of products lies, bought a pair of shoes supposed to be breathable leather turned out to be vinyl & plastic iv never in my life seen cheeper look sh*t! Do I have to give them a star?
Very frustrated Ulster man
I just knew it was to good to be true this is all cheap quality and junk junk junk! Junk junk junk junk dont spend your money u can spend a little more and get stuff that will not break or burn if to close to a fire.
I have purchased a couple dozen items from Wish. The jewelry is great. The clothes are cheap. Everything else is a crap shoot. Of course, it takes a while for things to arrive from Asia. I have had no problems getting refunds. I will continue to shop with them.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account