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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Kar R.
Canada
1 review
1 helpful vote
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Very very poor customer service, inferior items, ridiculous size. They deserve no stars, however, I don't have that option.

Date of experience: September 20, 2017
New Jersey
1 review
2 helpful votes
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False promises
September 20, 2017

Overpriced items are sold at "discount price" which is slightly more expensive in comparison to local retail or online. Wish that they were honest...

Date of experience: September 20, 2017
Texas
1 review
3 helpful votes
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Don't fall for the BS!
September 20, 2017

Wish is just like Aliexpress and many other sites out there but these two I have personal experience with and can tell you not to even bother with them. They make sure they get some orders through and done correctly or they wouldn't stand a chance but the truth is its all a game to them. They are there to get your money! They offer refunds that never show, merchandise that just doesn't ever find it's way to you, all the while if you haven't protected yourself and went through some type of security like Paypal now they have your credit card information. If you're ever a victim of Idenity Theft you can be certain that's how it happened. They won't even get the blame or be held accountable because "wish" the company isn't at fault! The name won't show up anywhere. People are waiting for them to "hand over" your information and with an alias no one is the wiser that wish played the biggest part in this. So while you're surfing through their site just really take a look at how shady their website/products are. Don't give these people your money.

Date of experience: September 20, 2017
California
1 review
1 helpful vote
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Very little to be said. Another spam spewing, junk vending wannabe online retailer staffed by a bunch of script following robots with all the personality of a fax machine (intentional early 90s reference there. If I could have fitted the word "beige" in this review, I would have)

Date of experience: September 20, 2017
Canada
1 review
1 helpful vote
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If you're going to order anything from this store(ningbo outsell) on wish.com, do it at your own risk, they cancelled my order and refunded the money (luckily i used paypal) but I have to wait up to 14 days to get the refund. They cancelled it without my consent and the reason for cancellation is 'placed order by mistake' how is that possible when I didn't cancel the order? I bet it's because I used a coupon code to get a good discount. Unreliable store, not sure why wish.com keep stores like these bring bad reputation to wish.com as well!

Date of experience: September 20, 2017
South Africa
1 review
5 helpful votes
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BAD SERVICE
September 20, 2017

I ORDER MAY 2017 IT NOT 20 SEPT 2017
NOT RECEIVE MY SHOES YET AND NO REFUND
THIS IS SO A FRAUGHT
HATE THE THEY KEEP SAYING SORRY AND SORRY.
I WANT MY SHOES OR MY MONEY
I WARN THE I AM REPORTING THEM

Date of experience: September 20, 2017
Georgia
1 review
3 helpful votes
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Yeah no.
September 20, 2017

Well for one money was took out of my account because i ordered stuff and i didn't change the order or anything they took money and hasn't even been given back yet they recalled it? Bad service.

Date of experience: September 20, 2017
Louisiana
1 review
1 helpful vote
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They suck!
September 19, 2017

Stay away from this folks they sell gas station junk! Zero customer service, this damn thing is making me write 100! Lol

Date of experience: September 19, 2017
South Africa
1 review
2 helpful votes
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Disappointing
September 19, 2017

Out of 10 products ordered 6 not received. They said they refunded 3 of them but still haven't received the refund. Will never order from them again.

Date of experience: September 18, 2017
Georgia
1 review
0 helpful votes
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Ordered several items. So far only 4 of like 10 have arrived. One was a collectible item that's box was badly damaged, second was a shirt that had a misprint on it and was way too big, third and fourth were dresses that my mom ordered and both were too small.

Date of experience: September 18, 2017
Kentucky
2 reviews
1 helpful vote
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Sometime they get it right, but often, the stuff is pure junk. It's also difficult to understand their sizing, description or be able to trust you're getting what you think you're buying.

Date of experience: September 18, 2017
Massachusetts
1 review
0 helpful votes
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False advertised
September 18, 2017

I've gotten several items from wish and the quality of there products is the worst. Plus is falsely advertised you don't get what the picture shows. I learned after the third or fourth time not order clothes from them. There things are made in china yes but there selling to an American clientele. I also ordered things I didn't receive and never got reimbursed for it. There items take about a month to get to which is passed the dead line for reimbursement what a scam.

Date of experience: September 18, 2017
Belgium
3 reviews
0 helpful votes
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My son and daughter are big fans of this site. It is a kind of gathering of other online shops and therefore makes it possible to get lower prices and you can buy even cheaper by bulking with other buyers. I also have bought a few manga\anime stuff there, some jewelry and clothing. Untill now my experience is quite ok, sometimes it takes some time to get it delivered but untill now it was 99% worth the wait.
So overall I am quite content with wish.

Date of experience: September 18, 2017
Canada
3 reviews
1 helpful vote
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I have made 2 or 3 orders on Wish now; and with every order there is always one item that is a couple months late. I am not the only person with this issue. I have heard this problem happens quite often. My last order, the item that was delayed was the most expensive item in the order and the item I was looking forward to, the most. For the price of the items and how cheap shipping is, it is worth the wait. Considering it is coming from China. Like I read in another review; you get what you pay for.

Date of experience: September 16, 2017
Canada
1 review
1 helpful vote
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You get what you pay for
September 17, 2017

I have ordered and received about 70 to 75 items from Wish.com.
I know full well that most of the merchandise is junk, but it's neat junk! I also like getting many little packages in the mail nearly every day (probably the mail carrier hates me) sometimes it's even pretty good items
It's just a fun site to order from

Date of experience: September 16, 2017
Texas
3 reviews
3 helpful votes
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Good products
September 17, 2017

Never had a problem getting my merchandise through them. Prompt as can be seeing as most of the stuff comes from China. Just have to read carefully because Asian sizing very small compared to Canadian sizing but they DO inform you of that on their website. Thank you

Date of experience: September 16, 2017
South Africa
1 review
3 helpful votes
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Fraudulent Greed
September 15, 2017

Still waiting for my purchase 7 weeks down the line. Impossible to get a response from them. How is it possible that's their products are cheaper from the suppliers who supplier all the wish products. Something very fishy going on here. Go to AliExpress they are the main suppliers who drop ship for wish yet wish prices are cheap.

Date of experience: September 15, 2017
Canada
3 reviews
0 helpful votes
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Huge selection
September 16, 2017

There are huge selection but the only problem is quality of the products which is not very good i bought few items

Date of experience: September 15, 2017
GB
1 review
1 helpful vote
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DO NO USE THIS COMPANY!
September 15, 2017

Whatever you order you will get the wrong size, wrong colour, ACTUALLY, THE WRONG ITEM COMPLETELY!
LOAD OF CRAP!

Date of experience: September 15, 2017
Michigan
1 review
1 helpful vote
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Runs super small.
September 15, 2017

The shirt took just over 2 weeks but I expected that since it was coming from China. The quality seemed pretty decent except that I ordered a 2XL shirt and it looked like it was a kids size shirt.

Date of experience: September 14, 2017