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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Very very poor customer service, inferior items, ridiculous size. They deserve no stars, however, I don't have that option.
Overpriced items are sold at "discount price" which is slightly more expensive in comparison to local retail or online. Wish that they were honest...
Wish is just like Aliexpress and many other sites out there but these two I have personal experience with and can tell you not to even bother with them. They make sure they get some orders through and done correctly or they wouldn't stand a chance but the truth is its all a game to them. They are there to get your money! They offer refunds that never show, merchandise that just doesn't ever find it's way to you, all the while if you haven't protected yourself and went through some type of security like Paypal now they have your credit card information. If you're ever a victim of Idenity Theft you can be certain that's how it happened. They won't even get the blame or be held accountable because "wish" the company isn't at fault! The name won't show up anywhere. People are waiting for them to "hand over" your information and with an alias no one is the wiser that wish played the biggest part in this. So while you're surfing through their site just really take a look at how shady their website/products are. Don't give these people your money.
Very little to be said. Another spam spewing, junk vending wannabe online retailer staffed by a bunch of script following robots with all the personality of a fax machine (intentional early 90s reference there. If I could have fitted the word "beige" in this review, I would have)
If you're going to order anything from this store(ningbo outsell) on wish.com, do it at your own risk, they cancelled my order and refunded the money (luckily i used paypal) but I have to wait up to 14 days to get the refund. They cancelled it without my consent and the reason for cancellation is 'placed order by mistake' how is that possible when I didn't cancel the order? I bet it's because I used a coupon code to get a good discount. Unreliable store, not sure why wish.com keep stores like these bring bad reputation to wish.com as well!
I ORDER MAY 2017 IT NOT 20 SEPT 2017
NOT RECEIVE MY SHOES YET AND NO REFUND
THIS IS SO A FRAUGHT
HATE THE THEY KEEP SAYING SORRY AND SORRY.
I WANT MY SHOES OR MY MONEY
I WARN THE I AM REPORTING THEM
Well for one money was took out of my account because i ordered stuff and i didn't change the order or anything they took money and hasn't even been given back yet they recalled it? Bad service.
Stay away from this folks they sell gas station junk! Zero customer service, this damn thing is making me write 100! Lol
Out of 10 products ordered 6 not received. They said they refunded 3 of them but still haven't received the refund. Will never order from them again.
Ordered several items. So far only 4 of like 10 have arrived. One was a collectible item that's box was badly damaged, second was a shirt that had a misprint on it and was way too big, third and fourth were dresses that my mom ordered and both were too small.
Sometime they get it right, but often, the stuff is pure junk. It's also difficult to understand their sizing, description or be able to trust you're getting what you think you're buying.
I've gotten several items from wish and the quality of there products is the worst. Plus is falsely advertised you don't get what the picture shows. I learned after the third or fourth time not order clothes from them. There things are made in china yes but there selling to an American clientele. I also ordered things I didn't receive and never got reimbursed for it. There items take about a month to get to which is passed the dead line for reimbursement what a scam.
My son and daughter are big fans of this site. It is a kind of gathering of other online shops and therefore makes it possible to get lower prices and you can buy even cheaper by bulking with other buyers. I also have bought a few manga\anime stuff there, some jewelry and clothing. Untill now my experience is quite ok, sometimes it takes some time to get it delivered but untill now it was 99% worth the wait.
So overall I am quite content with wish.
I have made 2 or 3 orders on Wish now; and with every order there is always one item that is a couple months late. I am not the only person with this issue. I have heard this problem happens quite often. My last order, the item that was delayed was the most expensive item in the order and the item I was looking forward to, the most. For the price of the items and how cheap shipping is, it is worth the wait. Considering it is coming from China. Like I read in another review; you get what you pay for.
I have ordered and received about 70 to 75 items from Wish.com.
I know full well that most of the merchandise is junk, but it's neat junk! I also like getting many little packages in the mail nearly every day (probably the mail carrier hates me) sometimes it's even pretty good items
It's just a fun site to order from
Never had a problem getting my merchandise through them. Prompt as can be seeing as most of the stuff comes from China. Just have to read carefully because Asian sizing very small compared to Canadian sizing but they DO inform you of that on their website. Thank you
Still waiting for my purchase 7 weeks down the line. Impossible to get a response from them. How is it possible that's their products are cheaper from the suppliers who supplier all the wish products. Something very fishy going on here. Go to AliExpress they are the main suppliers who drop ship for wish yet wish prices are cheap.
There are huge selection but the only problem is quality of the products which is not very good i bought few items
Whatever you order you will get the wrong size, wrong colour, ACTUALLY, THE WRONG ITEM COMPLETELY!
LOAD OF CRAP!
The shirt took just over 2 weeks but I expected that since it was coming from China. The quality seemed pretty decent except that I ordered a 2XL shirt and it looked like it was a kids size shirt.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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