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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

South Africa
1 review
3 helpful votes
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I ordered all my stuff 3 months ago, I only received 1 item and the material was so thin I could not wear the dress at all. When I picked up the item at the post office I had to pay a fee again, and im still waiting for my other items to arrive. The tracking numbers they provide on the site is also incorrect its very difficult to contact wish. No one has returned my messages yet. Its not worth it. Please stay away from this site!

Date of experience: February 16, 2018
GB
1 review
5 helpful votes
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Avoid these scammers
February 18, 2018

Wish reviewed by Simon Turner
Simon Turner
Simon Turner
Lewes, GB

15 reviews

Published 4 minutes ago
Avoid these scammers.
Avoid these scammers.

They sell very cheap crap that falls apart as soon as you use it. They fraudulently sell Miracast dongles as Chromecast 2 devices and they list the full detailed technical specs for a laptop only to add the words 'screen protector' hidden at the very end of the text.
When an item is incorrect or just does not turn up (as happened with me) their service department does not bother to read your ticket and writes back with something completely irrelevant. It takes multiple requests to get any useful response from them and from then on they ignore you. They still owe me for a drone that (the useless carrier) Yodel admit they left on a road a third of a mile from my house but they won't even open a ticket with Yodel (as they are required to do in such circumstances).

Avoid these criminals. They are not worth the pain.

Date of experience: February 16, 2018
New Zealand
1 review
3 helpful votes
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Wish i hadnt
February 18, 2018

Ordered a phone cover badly scratched couldnt cope with sending it back but the 2nd and only never again order was a samsung tab cover and they sent an ipad mini size.

Date of experience: February 15, 2018
California
1 review
0 helpful votes
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That wish has up graded..
February 17, 2018

They have been more faster with there deliveries since I started with them rhey have been great on deals..

Date of experience: February 15, 2018
Australia
1 review
1 helpful vote
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Everything is fine by me!
February 17, 2018

Wish is a really great site, helping those who are wealthily challenged, by helping them save hundreds, maybe thousands of dollars on products that would help improve their quality of lifestyle.

The only downside is the shipping, which is excusable due to the fact that they must be a really busy service.

Date of experience: February 14, 2018
Australia
2 reviews
0 helpful votes
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Good experience
February 17, 2018

I had a good experience and received my item on time. I'm quite happy with the service provided, and would consider using this site again.

Date of experience: February 14, 2018
New Hampshire
2 reviews
6 helpful votes
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I ordered 2 Quadvopter drones back in December 2017. They were delivered in dark gray plastic unpadded plastic wrap. I carefully assembled them and charged up the provided battery. Both were inoperable. Couldnt hold charge.
Within my 30 day return window, I requested a return and refund. Their customer service representatives were not concerned and gave me the run around. Typical of scammers. I submitted pics of product box and expose items as requested. Then they wanted pictures of the original labels that were on the delivered packages. Then they asked for packing slips which there never was any in the package. They deliberately would not honor their defective products as returnable. I humbly reported their horrible sales practices to my credit card company and now must dispute the $194.-

Date of experience: February 14, 2018
Minnesota
1 review
7 helpful votes
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This has got to be the worst experience I have had ordering online. Product shipping not included or disclosed when ordering. $15 to get a $1 item, for example. Also, none of the items do far have fit. Wrong colors, too. Good grief. Never again!

Date of experience: February 12, 2018
Arizona
1 review
4 helpful votes
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Ridiculous Shipping
February 14, 2018

I ordered two harnesses one on January 30,2018 & one on January 31,2018. The harness I ordered on January 30,2018, that was almost to my destination, then suddenly, it says the shipment would be delayed and they would be sending me a new expected delivery date. Now, the harness I ordered on January 31,2018, that one also has a tracking number, but it hasn't left the country according to the number. I contacted support but they are no help whatsoever on anything. They refuse to do any kind of refunds unless its passed the estimated delivery dates. Then what, they'll say its passed 30 days and a refund isn't available. Last time I ordered, I got my exact item. I'm starting to believe it was a fluke thing that won't happen again.

Date of experience: February 11, 2018
North Carolina
1 review
5 helpful votes
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Cheap cheap cheap awful
February 12, 2018

Do not buy anything from this website its nothing but a ripoff cheap crap. I purchased a faux fur gray vest and it was a cheap thin fleece vest I would not put on my dog.

Date of experience: February 9, 2018
Australia
1 review
1 helpful vote
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On time
February 12, 2018

Very good and on time thanks i will be sure to use you again in the future and will see more of what you have to offer great experience

Date of experience: February 9, 2018
India
3 reviews
14 helpful votes
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Good site
February 12, 2018

Made a lot of purchases on this site and haven't had any problems with customer service, they take of the problem immediately.

Date of experience: February 9, 2018
Illinois
5 reviews
8 helpful votes
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Just Alright
February 12, 2018

I have ordered from Wish.com a few occasions. I like the pricing and on occasions you can get items for free but pay shipping only. I would however advise everyone to check out that shipping cost before you add it to your cart. Sometimes you can find the same product you pay for with shipping being cheaper than the free one. Pay attention and read the descriptions and look at shipping charge and you will be fine with finding the best deals. Shipping times, however, are very slow.

Date of experience: February 9, 2018
South Africa
1 review
4 helpful votes
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I have placed orders in September & October 2017 and were meant to receive them in Dec/Jan. These were birthday gifts and now all items had to be refunded to me. No effort was made to track my parcels. Till date, i have still not received anything. Very inconvenient shopping definitely not made easier

Date of experience: February 7, 2018
South Carolina
5 reviews
3 helpful votes
Follow Laila B.
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I have ordered several items from Wish.com. Most have come in excellent condition, but some havent even shown up. Really and truly I still love their site! Anytime I have had a problem they were very quick to either offer a replacement or refund. My family and I will certainly continue to shop with Wish.

Date of experience: February 6, 2018
North Carolina
1 review
7 helpful votes
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WORST AND FAKE SITE
February 8, 2018

I ordered about 5 different items and none of the item nor works nor, is delivered correctly. I am highly depressed with the service. I am looking to post reviews/ ratings as Zero for WISH. I got my packages after recently after about 2 months. Now that i am trying to return or refund, it says, cant return as its been more than 30 days.
The reviews / rating on WISH is totally fake

Date of experience: February 4, 2018
Canada
2 reviews
12 helpful votes
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In November 2017 I placed some items in my wish basket and 2 items in my shopping cart. I left the 2 items in my shopping cart and went to bed. A few days or so after placing them there WISH decided to process these items. Immediately on getting the alert I emailed them informing them I did not order these items and to cancel. I panicked because I did not process them personally. After emailing back and forth requesting these items be cancelled I noticed the items were shipped! I also received an alert from my credit card company, I immediately alerted them to this fraudulent behavior by WISH, and got a credit. The 2 items WISH stated were shipped were actually not, and after a while 1 of the items were cancelled, in the mean time I was informed when the item/s received I should not send it/them back, I should take pics and send it to them. Which I did! NO ONE was reading my email history. After I noticed no one was doing this I told them to READ ALL THE EMAILS I SENT TO THEM FOR THE 100TH TIME. I told them I will no longer be communicating with them until they answer my question regarding what I am to do with the item received because I am not paying out of pocket to sent it back. It was near the end of January 2018 that I received an email stating I should keep the 1 item I did receive I can keep as a gift from WISH. The bottom line? I cancelled my account with them and removed myself from their website. NEVER AGAIN. Though the clothes are not bad, the prices are ok. However, my $$$$$ at their disposal, no way. I was informed by my credit card carrier that WISH has a history has a way pf doing this.

Date of experience: February 2, 2018
New Zealand
1 review
3 helpful votes
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I purchased 5 items and so far have received 4. Of these, 1 was nothing like the product I ordered. It was 2 x 4000watt inverters and they won't even run a 750watt resistive heater. This should be no problem to a 4000watt inverter. I think what I received was 2 x 400 watt inverters. What a bloody ripoff! Advertised was a sound bar and subwoofer, all I got was a crappy soundbar. Ordered a bluetooth radio/speakers for my garage which looks nothing like the photos in their ads and despite the claim the sound was high quality, it is absolutely crap. I also ordered a phone case for my wife based on her model of phone. The case that arrived didn't fit the phone by any stretch of the imagination. I have been in contact with their customer service to seek a refund or preferably get the goods I wanted and after some communication that has since stopped completely. To be honest, I was dubious about them and took their promises and site reviews with a grain of salt but thought I would give them a go. My concerns have now been proven. I suspect that even the reviews they show on their websites are fake and mainly revolve around (people?) saying how quick their service was but there appears to be few genuine reviews that rave about the quality of goods. I also think that if you did happen to put a bad review like in my case, it never makes it onto their website. Like many others, delivery was great but was the least of my problems. Never again Wish! And I will also be sharing my concerns with my hundreds of friends on Facebook who will hopefully forward them on. I believe something has to be done about this company.

Date of experience: February 2, 2018
Australia
1 review
3 helpful votes
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Disappointment guaranteed every time
February 6, 2018

Disappointed with most of the things I have ordered. Have to be careful of sizing as most don't fit even at 5xl if I bought 5xl in Australia it would fall off me. Have to be careful to read fine print cause what the picture shows is not always what you will get. Also have to be careful with colour choices as it's not always what you think

Date of experience: February 1, 2018
Canada
1 review
0 helpful votes
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Ship everywhere...
February 6, 2018

I enjoyed purchasing from Wish on many different occasions. There were a couple of dollar items that i never recieved. I never thought twice. But when some other items didnt come i replied with a email to wish. I finally got my item after 5 mths. Then when i tried to order it again. Was told they no longer deliver to canada... needless to say i was very disappointed..

Date of experience: January 30, 2018