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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Douglas K.
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I have ordered several things and not one of them is as described. From drill and router bits to phones and phone accessories. If you choose to buy from them, read the description of it very carefully and with extreme criticism. I didn't include photos due to page not working properly. Save your money.

Date of experience: July 27, 2021
Wish C. Wish Rep
over a year old

Hi Douglas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
Follow Deborah N.
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Scam scam scam
July 27, 2021

This is the worst online buying and selling site, do not Try it,, they are criminals, bought grander from them worth $261 and never worked instead making mess all over, same day I ordered for dehydrator and a kitchen carpet, they said the dehydrator is out off stock that they will refund me my $280 in 10 days time, it's been like for ever and they never refunded any money, the carpet was never delivered and when I try to ask them, they said I should go look for the carpet my self somewhere in their fathers stupid head, this people are big scammers, thats why they have made in China corona, do not buy or refer them to your love once or even your enemy, My money will surly purging you wish scam, this crap the sent me

Date of experience: July 27, 2021
Wish C. Wish Rep
over a year old

Hi Deborah. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow L T.
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Listings are very deceptive, for instance, item is a 3-pack, and shows picture of 3-pack, with the words 3-pack, including when it goes in the cart. I selected one of these. Paid the expensive shipping. I get a single but a 1-pack. Customer service doesn't care that the fraud is on their end. I can only get a refund if I return it and pay the shipping. They've done this a couple of times. At other times they've sent inferior product (clothing, lights, pictures) with long delays... and the shipping has consistently gone up. Ripoff site.

Date of experience: July 26, 2021
Wish C. Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Oregon
1 review
0 helpful votes
Follow Scott D.
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I ordered an item from wish. Ten days after ordering I received a notice saying it wasn't available but I could choose from 100s of unrelated items at discounted prices as a replacement. So it's not really shopping. It's more like placing your money down for a chance to win random prizes. I guess this works as a business model? In my case I jumped through a few hoops and am promised to receive a refund... in another 10 days, because ya know, that's how long it takes to process refunds these days.

Date of experience: July 26, 2021
Wish C. Wish Rep
over a year old

Hi Scott. We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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Package have no tracking number
July 26, 2021

Have 2 pairs of cowboys never show up have been over 16 month now plus have 2 covers for cellphone haven show up for the past 4 months now. Wish will not do nothing about this all these things have fake tracking numbers on them all.

Date of experience: July 26, 2021
Wish C. Wish Rep
over a year old

Hi Paul, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
2 reviews
0 helpful votes
Follow Lia K.
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Bunch of robots
July 26, 2021

Horrible service, non sense responses, they don't listen, making mistakes on orders, but taking money right away! Charging delivery for each item, then putting in one bag. All skin products under brand names are imitation! Avoid avoid!

Date of experience: July 25, 2021
Wish C. Wish Rep
over a year old

Hi Lia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
2 reviews
0 helpful votes
Follow Vadim D.
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No bother
July 25, 2021

I have spend and lost it at the same time £80 because none one doesn't bother about my case and my delivery
Stupid and incompetence
Not recommended

Date of experience: July 25, 2021
Wish C. Wish Rep
over a year old

Hi Vadim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Tennessee
1 review
0 helpful votes
Follow Teresa W.
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Scam site
July 24, 2021

Ordered weeks ago and nothing, save your money never buy from this scam company.
Can't get any information on my order.
I will never buy from this garbage company again
They deserve no stars

Date of experience: July 24, 2021
Wish C. Wish Rep
over a year old

Hi Teresa. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
0 helpful votes
Follow Manasi C.
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Terrible service, even worst return policy, do not... buy anything. It takes forever for things to come, return process is a complete nightmare, connecting with customer service is impossible. Stay far away from this site

Date of experience: July 24, 2021
Wish C. Wish Rep
over a year old

Hi Manasi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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I was super excited when I saw an inflatable waterslide for sale for a good price and I purchased it. I recieved notification that it had arrived at my local mailbox. So I went to get my parcel and they sent a pencil with a thank you card. I have been dealing with PayPal to try and get my money back and have escalated my claim. Then I recieved a notification from wish that they cannot return funds because I have filed a claim and that if I would like my money in a timely manner that I needed to take it off and send them a picture of my cancelled claim. Paypal told me not to take it off as you cannot put it back on once it is removed. So hopefully I will get my moneyback through PayPal. But the thing that is I ordered a pool and inflatable hot tub also so it looks like I will be dealing with this once those parcels arrive and who knows what I will recieve this time...

Date of experience: July 24, 2021
Wish C. Wish Rep
over a year old

Hi lise, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
2 reviews
0 helpful votes
Follow Michael M.
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A few months ago I was browsing Facebook and I saw these Wish ads multiple times. A legit eCommerce platform would never promote such child abuse subliminal messages. I'm questioning what Wish actually is right now and I urge everyone to call for an investigation into their activities because it could simply be used as a platform to allow child traffickers to communicate through subliminal messages. And why is Facebook allowing such ads in the first place? (See Attached Screenshots)

Please note that I posted this on other reviews websites too, I want this matter to gain attention quickly since children might be endangered.

+6
Date of experience: July 23, 2021
Wish C. Wish Rep
over a year old

Hi Michael. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

France
1 review
0 helpful votes
Follow Dom A.
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Never... never use WISH...

One of the worst customer service in the entire world. They use a totally stupid AI system that keeps on asking the same question.
It is just impossible to relate to the supplier to find out if they hold an article.
The translation App is kinder garden level.

When you compare to Ali express or to your local dealer, Wish has the most expensive Postage fees as well as the import taxes that are outrageous.

Not talking about non existing items or false article advertisements.

Please just abandon your account and use local providers.

Date of experience: July 23, 2021
Wish C. Wish Rep
over a year old

Hi Dom. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
1 helpful vote
Follow Damian H.
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Wish made me pay shipping on all my separate orders but sent everything I ordered In the same parcel. I also was missing half of my order and then items i did get were faulty and of bad quality. I tried to get help but they blocked my account. They asked for copy's of my order history and when I gave it to them they said your Wish account is blocked.

Date of experience: July 22, 2021
Wish C. Wish Rep
over a year old

Hi Damian.This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Mahnaz S.
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Horrible refund
July 22, 2021

They use to be very good at solving problems with the products but since last year they are nothing but pain in the A. Woke up wish before you lose your customers. They always advertise wrong sizes and very poor quality waist of money and time NOT going to order ever again.

Date of experience: July 21, 2021
California
1 review
0 helpful votes
Follow Kevin T.
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What a joke!
July 21, 2021

I stupidly did not do any research before ordering from Wish, and should have realized the price was too good to be true, There return policy is not clear, they say you "may" be required to pay return postage if you are not satisfied. All merchandise comes from China. I emailed them about my particular purchase to ask in the event i am not satisfied and want to return, if I would be required to pay the postage. I just get back a form letter saying saying "I apologize you have not received your package..." I then wrote back again saying that they did not read my email, that I was not asking about a package being late or not received. And once again I got back another similar response "I apologize you have not received your package". THERE IS NO CUSTOMER SERVICE for this company. Do not under any circumstances buy anything from them. Their merchandise is knock-off items made in China which are not the actual brand of the item you ordered, and if you are not happy, you will be stuck with it as it's not possible to communicate when them. You are just throwing your money away if you purchase anything, it's shocking that they are still in business.

Date of experience: July 21, 2021
New York
1 review
0 helpful votes
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Buyer/Seller Beware! Found a bunch of items that were being sold with out proper license from the Patent holders. When asked to remove these items we were told that is wasn't their(wish.com) problem and we should sue them. This could be cause for a class action law suit. If your IP is on this site let us know and we can all suit this Billion dollar company together.

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
Follow JUNE S.
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IT WOULD BE -1000 IF IT WERE POSSIBLE
I contacted them, via live chat to get a refund. I was told an email would be sent with a link on. Nothing came. I contacted them a further 2 times, still nothing. The Wish assistant is automated so I repeated and repeated everything. Very frustrating. Today I went through it again but asked to speak to a Manger. I was told the email had been sent ( a lie) and was cut off, very rudely. Thankfully I have the conversation transcript. There isn't even a number you can ring. Very poor quality goods (which I seem to be stuck with as I cannot get a refund address) and THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED... and that IS saying something! Avoid like the plague please...

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Fake
July 20, 2021

Don't ever buy from here. Bought a 925 silver ring which was actually plastic and turned green after 3 days! So pissed off

Date of experience: July 20, 2021
India
1 review
0 helpful votes
Follow Rahul K.
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Wish customer care number//*******366//*******366//
Wish customer care number//*******366//*******366//

Date of experience: July 19, 2021
India
1 review
0 helpful votes
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Customer care helpline number//*******618//*******459// call me 24 hours problem solved money refund

Date of experience: July 16, 2021